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September 2023 by Bailey N.
if you are buying a dress from Windsor don't because if it's on a mannequin they will not give it to you because they're too lazy to take them off the mannequins EVEN THO YOUR A PAYING CUSTOMER BUT NOOOO!!! anyways, I was trying to buy a dress from Windsor, but it was on a mannequin for homecoming and I asked one of the workers there if I can get it and they said the exact words." my manager told me we don't wanna change our mannequins, so no, you can't have it." and I'm like but I'm gonna pay for it and she was like it doesn't matter so moral of the story if you want to shop at Windsor, make sure the dress you want is not on a mannequin or you will not get it. Or just don't shop there. 0 out of 10 experience.
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August 2023 by Lodette Miranda
The worst Windsor I’ve been to. Staffs were obnoxiously mean. We were looking at dresses and she came out of no where and said. “ Can you not pull out the dress just the way you’re pulling it out now?” And tried storming out of our way but we needed her assistance. We were not pulling on the dress, I was moving it in a way I could look at the entire dress. Another girl was working and a girl who was obviously having trouble walking and was asking for a dressing room and had to run after one of the workers to get her attention. The worker told her in a mean way that the dressing rooms don’t need a key to be unlocked and to check for herself if anyone is in them. This happened around 12pm and it wasn’t busy at all. It sad to think these people work at a Windsor where a lot of tourist shop. Definitely will not recommend going here.
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June 2023 by animefavs100
Went for prom items and they did not disappoint! And the prices, the prices. They were GREAT!
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April 2023 by nat stanton
Wide selection of dresses . I got a beautiful dress for my birthday here
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January 2023 by Zuly Ramirez
The manager Taylor is amazing, she is very fair and quick to act when a customer needs help. I went with my mom after she had a situation with a dress she purchased there. Every wrong was made right by Taylor and the other cashier. We are very grateful to have a pleasant encounter with her during out visit. Thank you Taylor and staff!
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December 2022 by Esse Darden
Very much like the discovery of this particular chain clothing store - it fuels my pursuit of styling perfection with the array of designs they carry. With fashions such as classic, black-tie - modern and trendy it's well accommodating to ensure you can leave with a full under & over, head-to-toe outfit inclusive of undergarment accessories, jewelry, hat, purse, coat and shoes. I've been here three times just within 2 weeks because I ended up grabbing some items then returning/exchanging seeking more selective fit and style choice after viewing the website and recognizing more options available.Now, complaint stemming from my latest visit was that I used a dressing room and it was in such disarray it needed to be not only cleared of many accumulated clothes but also cleaned since glitter apparently from attire was scattered about.But I really do like seeing what it offers!
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December 2022 by Shawn Bell
Went with a friend because she wanted to look for something to wear for her birthday and the doors were locked someone was inside and she just shook her head and walked away. This was a Thursday morning between 10-11 am
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October 2022 by Feven Brook
I usually buy dresses and shoes from them i was never disappointed by the items but the staff were rude mostly but i didnt really put my mind to it except for yesterday i have never experienced this at a store in my life my boyfriend bought me shoes from them and they havent asked him for his email or phone number while he was purchasing he didnt even have a reciept in his bag which obviously they didnt do their part i went to another location first other managers from other stores said the person that purchased it for him can only exchage it since they didnt do their job right and so went to the same store he bought it at Va ( 1100 S Hayes St Y02, Arlington, VA 22202) we came driving all the way from maryland (having the info from the previous manager from the other store hoping things will work out the way she said it) and tried to talk to the manager first and guess what her response was she said NO NO repeatedly without even hearing what happend we tried to explain things politely she just continued to be agressive and threatened us to leave and tried to fight us when we were defending ourselves trying to explain things this is crazy! I was speechless of what i have seen this is their own fault they should be working on what happend instead she threatened and tried to FIGHT US? What kind of management is this? I have been a retail manager before i know how things work. Exchanging sizes isnt a big deal specially if its the staffs fault and not only that she started cursing us she was walking towards us to fight. We wanted to call the cops when she initiated the fight we didnt want to waste time and we just left but people in there were in shock i only gave her a word back left they all laughed at her but thats not the point this is the most unprofessional bs iv ever seen we wasted our money, time and came all the way from maryland for this bs? Instead of listening to their part and working with us on the issue this is how u treat ur customers? I CAN GO ON AND ON BUT ILL STOP HERE NEVER COMING BACK AGAIN DONT EVER COME HERE AND EXPECT TO BE TREATED (AS A CUSTOMER) POOR MANAGEMENT POOR SERVICE OVERALL VERY RUDE AND AGGRESSIVE! UNPROFESSIONAL NEVER AGAIN
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September 2022 by colin quinn
Rude employees and false advertising of hours. Asked politely why we were being kicked out of the store early. Employee got loud with us and arrogant. Understand now why this store has such low ratings and multiple reviews about rude employees.
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September 2022 by Isabele Baker
Great quality and the dress is perfect.
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September 2022 by Sierra Georgia
I was looking for something super specific and I found it here. Staff was nice.
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May 2022 by Icy Rose
As of today, the store has become amazing. I’m a big Windsor fan despite any negative attitudes I have faced from previous front desk crew. The location at the pentagon mall has gotten cleaner, more organized “as of today”. I was not just pleased by the physical appearance by the front desk ladies and the sense of fashion they’re presenting and embracing which reflects the purpose of clothing and working in a clothing store, but the place was blowing up with positive energy and well organization and never forget the smiley faces. I’m just so proud of my girls and the new crew. Unfortunately the old crew looked down at everyone with disrespect and maybe some envy while shopping. I just wanted to say thank you for keeping the experience positive and really making my favorite store shine and CLEAN. The management must continue to hire based on positive attitudes and not to staff a position. Respectfully and stag glam
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May 2022 by Sylena Dominguez
I love coming to this Windsor!!!! Every time I arrive, Symone remembers me from my last visit. She’s so knowledgeable on styles and what works for my body type. I always leave there with a bag in hand and smile on my face
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February 2022 by FARRAH ALTURK
As of today, the store has become amazing. I’m a big Windsor fan despite any negatives I face from front desk. The location at the pentagon mall has gotten cleaner, more organized “as of today” per my visit today. I was not just pleased of the smoky faces of the ladies of the front desk and the sense of fashion they’re presenting and embracing, but over all the place was blowing up with positive energy and well organization. I’m just so proud of my girls and the new crew. Unfortunately the old crew looked down at everyone with disrespect and maybe envy for shopping. I just wanted to say thank you for keeping the experience positive because I’ll grow old not forgetting it.
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June 2021 by Y B
Went to the store on Tuesday to buy a dress. As I’m ringing up, the lady asks “when is your event?” I said Saturday. She says “the dress is $75 today, but if you come back on Thursday it’ll be on sale for $20. I can put it on hold for you until then. I’ll put it in this cabinet. Tell them it’s here because I won’t be here Thursday.” She checked with a manager in the back to confirm. Came back Thursday, they said the dress is still $75 and will not be going on sale. Complete waste of time. Literally the only reason I left the house, so I paid parking twice to get the same dress. I didn’t even ask for anything off it in the first place. Lesson learned. Never going back. Are negative stars possible?
