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March 2024 by Kelly G.
Excellent service and selection. Armando helped us not only with prescriptions and fittings but also gave us kind and thoughtful advice about styles that suited us. When we picked them up, Dee was super helpful and lovely too. We'll be back next year!
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March 2024 by Shikha D.
This particular branch of Visionworks in Penatgon City Mall in VA used to be good but it's level of incompetence now is hard to fathom. Three years ago I got a pair of progressive reading glasses made from here which worked out perfectly after one adjustment. So when I lost that pair last fall, I went back there to get a new pair. This was the only pair I had. They tested my eyes and I got a new prescription. I ordered one pair of glasses from them but since they don't do same day glasses and I was desperate for a pair right away, I took that same prescription to LensCrafter for a one-day delivery. This was Labor Day so both VW and LC had major discounts. LC got my pair of reading progressives done in one try, no problem. But VC tried four or five time over the course of five months but failed to make a usable pair. We started with progressives and then we went to reading progressive over the course of the following months. I reckon I had to go to the store, which is not close to my house, at least five times. At one point they said that the lab that makes them got the power wrong. Another time, the reading area was too small. Another time, the astigmatism part was not right. I showed them my LC glasses that were just fine and they tried to replicate the same thing but to no avail. I talked to every person on staff, the store managers, the optometrist and they kept saying they'll get it done till the last time when I went and one of their staffers advised me I should just give up because they just couldn't get this right. I asked them what they'll do to compensate me for the lost time, gas mileage and hassle. The store manager said she'll try and get me a free pair of sunglasses and I accepted. But when I went back to the store to claim the sunglasses she said she can't give them for "free" she can just give me a discount. Since I didn't really need sunglasses, I refused and was upset. At which point she told me that I am making a scene so I just left the store. Incidentally, given that I don't want to be without a pair of backup glasses, I went back to LC for a second pair and it got it right in the first try again. But since there was no deal going on, I paid $300 more than if I'd got both pairs on Labor Day. I would highly recommend that you stay away from this branch of VisionWorks. Everyone there is incompetent.
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March 2024 by Juanita Obrien
I did a walk in appointment and they welcomed me with opened arms. They were professional, speedy service, clean facility and all of our needs were met.
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March 2024 by Rosibel Penalva
I walk-in to Vision works I didn’t have any appointment and I was not spectating to be seen with out my health insurance when I ask te from desk name Meslyn immediately said don’t worry I will help you to find out your benefits and we can see you today. I never expect that they can see my son quickly and then Mr Collin said they can see me too immediately took me to see the Doctor.I appreciate all the work that they do .satisfies with everyone with the service provide .
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February 2024 by B Tina
I stopped in to have my eye glasses adjusted and met Dee who was professional, knowledgeable and had excellent customer skills when helping and assisting me! I will definitely refer family, friends and associates to Visionworks!Dee is a real asset to your company!Came in today Feb 22 2024 had the pleasure of meeting Taeveona who was Awesome! Great ENGERY, PROFESSIONAL and Excellent Customer service! I would definitely refer family, friends and associates here?? she is truly an Asset to Vision Works!!
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February 2024 by Jason Strickland
Great staff!
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February 2024 by Gabby C.
The customer service that I receive from Dee is outstanding. Always courteous and very professional. If there's a problem she will resolve it 100%. Please give this lady a bonus or a raise she deserves it!!!
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February 2024 by Carlton C
This is the best hidden secret, Dee is outstanding, very knowledgeable and she takes excellent care of you. I highly recommend this Visionworks if you are getting glasses. Dr Parker is one of the best opticians in the area.
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February 2024 by Linda Barnett
Great visit!! Particular helpful- Tae, Dee, and Dr. Parker! Would highly recommend Pentagon City Mall store!
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February 2024 by catrina brown
It was great Dee and Tae made a great team. I was a walk in and was treated kindly. Both people were efficient and highly knowledgeable. We will be coming back soon for family appointments.
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February 2024 by Esosa Ruffin
Dee, Tae, and Sean were all so helpful and friendly! We’ll definitely be coming back!
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February 2024 by brandnewhowell _
Taeveona, Sean, Basim, and Dr. Hering were INCREDIBLE. I came in after lenscrafters turned me away for a walk in exam, and they said they could take me within 20 mins. Taeveona was charming and so sweet the entire time especially after I let her know my past experiences with other bad eye exams. Dr. Hering was sweet as well and very detailed when explaining everything to me. I will definitely be coming here whenever I need anything again. 10000/10 service from the entire staff!
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February 2024 by Danny Jackson
When I checked into my appointment, Dee did an amazing job with ensuring I understood the process. Thereafter, Dr. Parker did an amazing job ensuring I understood exactly what was happening with my vision. Ultimately, Sean also with amazing customer service ensured that I understood my charges and with a very friendly persona, checked me out and ensured I felt appreciated as a customer before I left. Very satisfied!!
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February 2024 by Andrew
Swift appointment. Optometrist was awesome! Staff was great and prompt with ordering. I’ll be back annually.
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February 2024 by isis
Dee, Meslyn and Dr. Parker are AMAZING!!
