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December 2023 by Miss Honesty
If you go in with casual clothes be prepared to judged. ( I'm talking about on the victoria secrets side, the PINK employees were nice )
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August 2023 by Kumba Dee
I went into the store today to get new bras but had to get bra fitted first and a very lovely called ARTICE helped me. Not only was she nice and personable, she also educated me & gave me some tips. She knew her stuff. Amazing experience!
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August 2023 by Ann A
Friendly staff and they had EXACTLY what I was looking for. Their dressing room was pretty high tech. Now they have these computer pad for each dressing room to request for service/when you're done. Inside the dressing, the monitor knows EXACTLY what you have and it's link to a monitor that tells you about the item.
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July 2023 by Chayah Consulting
I purchased an item online and picked it up from another location. Once I got it home, I couldn't remove the straps. I also wasn't sure if I liked the fit.I visited the Pentagon mall location and was assisted by T. She was friendly and very helpful. She too, couldn't remove the straps, so she got her manager(M, I can't recall her full name, only the nickname comes to mind!lol). They both worked diligently to remove the straps and were successful!It's apparent the manager has a good rapport with her team and they enjoy working there!Thanks, T for speaking up!
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July 2023 by Tyrone Calvin
Friendly staff I have ever come across. I was shopping for body spray for a friend and was helped by the friendliness employee.
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July 2023 by Karen Doolin
Great help from Michelle... was in a hurry from our of town and she was quick to help me with some sale items!
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June 2023 by Yemi Majox
I was at the store yesterday and today and there was a problem with my old address and current address. Ms. Tayle Jenifer, was so kind enough to be of great help to me at the store. She was extremely helpful to me with so much patience with me yesterday and today when I went she walked up to me and said “My friend, how May I help you today. She was so passionate and had interest at heart in helping other customers that comes to her with questions. Ms. Tayle puts on a great customer support from beginning to end of the process when she helped me. She have a great service, efficient communication and a really easy way to help. Keep up the good work Ms. Tayle.
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May 2023 by Maria Elena RODRIGUEZ OSORIO
I visited the store yesterday and there was a problem with my ticket (the discount was not taken into account). The manager was very professional and reacted immediately. She was able to provide a satisfactory solution very quickly. The store was very neat and they had a large amount of items.
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May 2023 by Vivianne Torres
I Don't Usually Write Reviews On Here, But I Am A Regular At This Store & I Walked In Today To Pick Out A New Bra And Pantie Set, They Hired A New Young Boy And He Is Smokin!! ?? No Seriously He Should Model Instead Of Working Here Hes Gonna Get All The Girls!! He Has The Most Handsome Face And Green Eyes!! You Could See Those Muscles Too I Was Like Yasss Do Your Damn Thang Baby! Good Selection Of Employees Victorias Secret! Nice!!!
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May 2023 by michelle payne
I've been a VICTORIA SECRET'S customer for over 45yrs and will be until I get called home. As a Cancer patient due to have a Transplant in the coming weeks. I've brought 25 pairs of pj sets with and 5 pairs of underwear packs and 4 pairs of slides/sleepers and 2 three piece sets for my hospital stay. I won't buy from anywhere else.???
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March 2023 by Grundy Performance
Employees too busy bullsh*tting with each other instead of paying attention to what they’re doing. Dude forgot to ring up one of my items after I already paid, had to refund the whole transaction, rang everything up again, AND THEN DIDNT EVEN GIVE ME the item he forgot to ring up and redid the whole transaction for in the first place. Nobody likes to lose money, especially because of someone else’s negligence.
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January 2023 by Anna K
Three employees on the VS side, all with attitudes, comments and no attempt to help.CUSTOMER SERVICE IS LACKING. I haven’t been to this location in awhile. Came today(Jan14) and the same lady(African America) I had customer service issues before is still here. I was looking for a certain style of panties while minding my own business, that same lady said to her associate Jerry, ‘She’s messing up the panties you are folding.’ That was very unprofessional and rude.I stayed quiet and thought If I’m ‘messing up’ your folding, then do your job and help me find my size and color of choice. I didn’t get her name but I did tell the manager T my experience. She acknowledged the issues and apologized. An apology doesn’t make up for the employees acting the way they did. In fact a similar complaint was brought To a manager’s attention the last time I was in this store. No solution. Was honestly disgusted to see both of them especially the African American lady as she claims I’m messing up the panty pile and can’t assist me because she’s rude and a Manager needs to speak with her regarding this- it’s unacceptable!Update: A week later(Jan 20) it’s still the same customer service. No surprise there. The manager , dark skin, long hair wearing a dark blue ‘Pink’ logo hoodie had a rude remark after I asked her for a bag. “ you can grab a bag. Don’t have to ask.’That’s your job lady, attend to ALL customers. Actually the other two locations I have gone to ask if a customer would like a bag. It’s probably a lack of customer service thing this store has. Not all employees are trained for the register. Long line with two cashiers. The black women was watching/ following me in the store but could not seem to Ask if I needed help, typical of her. The managers need to address customer complaints. Instead, she did not even acknowledge what I had to say, kept ringing me up.. What an insincere manager. After All she had an attitude when I needed assistance.As I walked out I made sure I told Jerry in a sarcastic tone I didn’t mess up her Folding that her and her coworker accused me of last time. It appears this location is a bunch of petty unprofessional women towards me. Would be nice if the General Store Manager would reach out to me regarding these two incidents.That evening I called the store and spoke with the Manager Michelle. I can actually say I was satisfied because she listened to me and agreed how those women acted towards me was NOT ok. Got the customer service/corporate phone number and will address my complaint. Thank you Michelle.Second update- I called customer service and spoke with Laura about my experience in this store. I appreciate her professionalism and understanding. Bottom line this store needs to do better.
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January 2023 by Camille Rodriguez
Waste of a visit, didn't matter that I was willing to spend regular money (wasn't looking for a sale) just underwears to freshen up my closet. The store was crazy, they were sold out of my size.
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January 2023 by Johan Gomez
Not the same shopping experience it used to feel like years before, shelves are clutter, display are dusty, the register lines are quick and efficiently
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December 2022 by Milan Kapek
Victoria Beckham should do something about her brand. This store is disgusting. Old and dirty shelfs. Huge mess everywhere. This brand is not what it used to be. Stores in Europe have some class at least. This is rubbish.