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September 2024 by Meghan Taylor
Do not waste your time here. Customer service rep was so unhelpful I spent hours on the phone with tech after that to undo what this store did. Just spare yourself.
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August 2024 by Милош Облић
Ridiculous management!!!!
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July 2024 by Cayque Demarchi
Worst experience ever! They had four available employees, none of them willing to work... make yourself a favor and never go to this store
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June 2024 by Matt Renton
Nice staff, dog friendly. Store is on the smaller side as far as ability to handle volume and merchandise selection.
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June 2024 by Aleksandar Dordevic
One of the worst customer experience I had .
They offered me home internet for 55/mo . I was carful and called the technical support who told me that my area has not technical possibility for Verizon internet.
They will do and say anything just to sale you something.
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June 2024 by James Langan
Was really disappointed with the customer service in this store. I went in with questions regarding my SIM and eSIM. Technology is not my forte and I expected the employee to thoroughly answer my basic questions regarding data usage settings. Instead, he was almost dismissive of me, borderline talking down to me. I finally said "thank you" and left. This man way well be proficient in the technical aspects of his job but he is clearly in need of remedial training in order to improve his customer service skills. I would never return to this Verizon store.
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May 2024 by Sarah Wood
The man that was assisting my fiancee proceeded to spend large quantities of time during his appointment discussing how we all were going to be taken over by AI, that my faith was from me being brainwashed, and proceeded to show my fiancee a disturbing video. I do not want to be rude but this is completely unprofessional especially when people are just trying to get their phone fixed. It was inappropriate and uncomfortable, will not be going back to this location in the future. Very strange.
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March 2024 by John Smith
Worst company. Zero service. Rip off, unethical, over priced. Use another service at all costs
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March 2024 by javier zapata
cant drop off equipment here. Would be helpful if they could add an actual phone number to call the store directly online vs the mega call center.
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February 2024 by Chenyu Jin
My recent visit to the Verizon store in Clarendon was, regrettably, a disappointing ordeal that left me feeling overlooked and undervalued. The incident began when my phone unexpectedly lost signal, leading me to seek assistance at the Verizon store. Upon my arrival, I was greeted by a woman with black hair and glasses. Although she briefly examined my SIM card, her solution was simply to direct me to use the store's landline to contact Verizon's customer service, without offering any further support on her part.As I navigated through the customer service call, a conversation that stretched over an hour, I was notably left without a chair, standing in discomfort and growing increasingly thirsty. Throughout this time, the store representative showed no inclination to attend to my needs or comfort, a stark reflection of a broader indifference that marred my experience.Adding to my frustration was the customer service's lack of professionalism and acuity. Especially given the absence of any meaningful assistance or information regarding my SIM card from Verizon's side.In a moment of resignation, I ended the call and left the Verizon store to seek help elsewhere, pondering the likelihood of being subjected to further lengthy waits had I chosen to persist.This experience starkly highlighted a significant lapse in customer care and respect, casting a shadow over my perception of Verizon. It is my earnest hope that this feedback prompts a serious reevaluation of customer service protocols and attitudes, ensuring that future customers are met with the consideration and support they rightfully deserve.
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February 2024 by Mert Ayar
DO NOT GO TO VERIZON BALLSTONThey do not know anything about their job and they are extremely rude.I recommend 3518 King St. or Fashion Centre Mall.
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February 2024 by Tyler Richards
Verizon has some of the worst customer service I have ever experienced. Their call centers might actually be the most useless call center I have ever dealt with. Absolute incompetence and insane wait hold times and they still can’t tell me where I can exchange my router. Useless, if you have any other option GO SOMEWHERE ELSE.
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February 2024 by Tasha Feichtinger
When my phone was stolen last week, we put in an online order for a new iPhone and the Verizon store was extremely helpful! Due to the fact that my ID was stolen as well, they walked us through adding my boyfriend as an authorized manager to our phone plan so that we could pick up the phone same day. I was quite relieved to have a replacement the same day and it only took about 10 minutes!
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February 2024 by Dawn B
Excellent service, no long wait, and was able to fix the issue I had with my new phone
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December 2023 by Saleh Hassen
TL;DR don't trust Verizon. They're a mess and a headache to deal with.Verizon at first seems like a great option for internet, especially for units with Fiber optics. But this company is deceptive. I have put a disconnection request in February 2023 when I moved to a unit where it didn't make sense to use Verizon anymore. I returned my router and submitted the request. They didn't warn me my cancellation request wasn't processed and charged me from February 2023 to August 2023 even though I returned my router and I've presented that I ended my lease at that unit. When I called customer service about the charges I got no help pursuing any reimbursement and got attitude from customer service. When I wanted to move with Fios for the unit before the move I wanted to cancel they had required me to open a completely new account. Terrible customer service, terrible account management systems, and shady business practices. I strongly recommend you don't do business with this company but if you absolutely must, use a credit card that you're confident you can perform chargebacks. Screw the autopay discount, the marginal savings is not worth getting scammed without any recourse.
