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August 2024 by Nikhil Soni
Michelle was incredibly helpful in returning my Amazon package and saved me money, I highly recommend this store for processing your returns and packages.
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August 2024 by R. P.
My favourite mailing shop in Arlington! The employees are always friendly and helpful, especially Michelle. It's so nice to go to a shop where you get a hello and a smile. Most shops in Ballston should learn from them!
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August 2024 by Emma Lewin
Ended up going here twice in one day for shredding and then mailing. Both times was quick and easy, mainly due to Michelle who was super kind and friendly. Street Parking is not great although there is a parking garage underneath.
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August 2024 by Hannah Bjorndal
This is my preferred shipping in the neighborhood! Always fast service!
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July 2024 by Brooke Webber
I have been to this location probably 6 times and have consistently had a surprisingly pleasant experience. I always push off going to the post office because I hate it so much, but I always leave here thankful for the kind, quick working people here. Thanks a ton!
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June 2024 by Richardson Family
Great customer service and a friendly knowledgeable staff
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April 2024 by El. Ushakova
Thank you Michelle for your great help!
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February 2024 by Darkeyes26
When I was trying to get in the person open the door for me to get in. I am in a wheelchair. They also helped take out my package from the bag I brought it in. Then explained everything to me since it was my first time doing UPS by my self soo helpful and friendly
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February 2024 by Laurie Zabala
This UPS store offers notary services in addition to the normal packaging, shipping, printing services. You can also do amazon returns here. The representatives are hit or miss; sometimes friendly, sometimes not.
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February 2024 by Stephen Wiggins
Just honestly the worst customer experience I ever had. If you are returning a package to amazon try to see if you can return it to kohls, whole foods, or staples. Avoid this place at all costs. Most UPS stores are just awful in Arlington. Customer service is not trained or valued here. Rude and act like you are supposed to know more than they do. Someone needs to just train the employees how to do things. I am not a Karen so I will never ask to speak with the manager. I actually will do more research on what I need so I will never have to return an item to an e commerce store. Just awful. Will never use the UPS store in Arlington for any business and will gladly tell everyone I know to avoid this business at all costs.
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December 2023 by Nemanja Sukunda
Walked in to ship 9x6x2 0.5lbs box to CO. One of the employees not sure if he was the owner Asian gentlemen tried to run the box as 10x7x3. 9x6x2in box has 0.77lbs dimensional weight with 139 divisor which is industry standard. 10x7x3in box has 1.51lbs dimensional weight and would eventually increase price. When i objected he said 9x6x2 were internal dimensions and he had to “round it up”. I manage dozen of retail shipping stores for competitor, i’ve been in logistics for 10y and i’ve never seen such a blatant attempt to deceive a customer. This would probably fly with someone else but not with me. Wouldnt do business with them again.
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December 2023 by Richard H
I dropped off two UPS packages on two different days at this location.Neither package was shipped. When I asked the store employee they didn't know and told me to wait a couple days for the system to update. They were never shipped.
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October 2023 by Sean Warr
Efficient, professional, and fast! Greeted upon entry and I had alot of stuff to care of and the young gentleman handled it with ease. The entrance is beside orange theory for reference. Will come again.
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October 2023 by Bob B
They young lady Sherreal that help me with my packages was excellent. She knew what sizes I needed for my items and was very thorough with her work. I will definitely use this location for my future shipping thanks to her.
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September 2023 by Ben Darius
Connor is the man. He is fast, helpful, efficient, knowledgeable, and he makes money-saving recommendations.
