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March 2024 by Kay van der Horst
Outstanding service, excellent support. Wonderful team to work with
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November 2023 by Trevor Filipiak
Had a great experience buying a mountain bike at this location. They explained all the details of the suspension and drivetrain, walked me through suspension configuration and bike setup, made sure everything fit correctly, and walked me through setting up a flat kit to make sure I was taken care of.They answered all my questions and really took their time. I never felt rushed.I'll definitely be returning to this location for bikes and maintenance.
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November 2023 by John Saaty
I just had an outstanding service experience with JC and the service team at Trek Clarendon. I took in my road bike which is a vintage model Bianchi that had had a continuing chain slippage problem which other shops were not able to figure out over the course of nearly 3 years. The service team at Trek Clarendon diagnosed the problem correctly, ordered the specific parts that were needed, but hard to find, from another store in New York, and completed the work. The bike runs perfectly now. This is a bike which multiple other service shops were not or would not figure out what the problem was. Kudos to JC and kudos to Kevin, the store manager, for running a shop that actually cares about work quality.
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October 2023 by Michael LoStocco
I came in because I had to replace a bike that was stolen earlier in the week. Not my favorite reason to shop at Trek, but alas… Kyle and team got me up and running on a fresh FX3, fast. Great service and super helpful recommendations from this team. Highly recommend giving this shop a visit!
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September 2023 by Andrew Ni
The BEST place to dive into the biking scene in the NOVA/DC area. Came here to learn more about entry level mountain bikes, left completely satisfied with a Marlin 5 a year ago. Their service doesn't stop there! Unfortunately, I had that bike stolen from my garage recently. Fortunately, Trek Clarendon has been amazing with helping me with everything. Shoutout to Kyle for taking the time to listen and even upgrading my lock for the future!
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August 2023 by Noura MN
Great service from kyle Roman. He helped me a lot with choosing the right bike for me. He was so friendly and offered genuine advice and took the time to actually understand what I needed, and answered all of my questions.I arrived to the US about a year ago, and this is the first time I experience such wonderful customer service and professionalism.I will definitely be taking my new FX 3 back home with me when I go back.
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August 2023 by David Sidell
The team at Trek Clarendon and the experience I had while considering a new bike was fantastic! From the first phone call with Jeff, to getting set up by Kevin and fitted by JC the whole process was smooth, efficient, and detailed. Jeff listened to my needs, and made a terrific recommendation on a Domane+ SLR 7. Luckily Jeff was able to confirm that they had my size in stock and we set a date to try it out. Kevin was ready when I walked in. They had the bike all charged, set up, and ready for fitting and pedals! In and out in about 30 min, just like they had promised on the phone!The store was clean and convenient (even parking in Clarendon wasn’t too bad) and had everything I was looking for! The information that every single team member had about all aspects of the bike I was trying, my ride route, or riding in general was terrific!I am glad I found this store and the amazing and friendly team at Trek Clarendon. They are the best!
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August 2023 by Austin Tolchin
The team at Trek Clarendon is extremely friendly and very helpful. They always take care of me and provide great service along with the excellent products. Can't recommend this team enough.
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July 2023 by Pan Wang
Amazing experience buying my first road bike at the Trek store in Clarendon!I walked in looking to replace my old hybrid with road bike and all the people at the store were wonderful. I was able to try a couple of different road bikes, learn about the differences in geometry, technical specs, and performance, and then get a bike fitted perfectly to me. In the process, I actually wanted to try and (eventually bought) a model the store didn’t have in stock, and they ordered it for me and had it ready to test ride a week later.Through the whole process, the staff at the store were honest, friendly, and professional. They were happy to answer all my questions and I never felt like I was being upsold on anything – they truly just wanted to get me on a bike that I would love. A special shoutout to Kyle, the equipment manager, and Jeff, another team member, who helped me through the entire process.Would highly recommend this store and the people here to anyone in the Arlington area.
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July 2023 by Anna Albert
We’re so happy! Kevin was so helpful and was able to repair our stroller that we thought was a lost cause. Our girl is almost ready for her first bike and we’ll definitely be buying from Trek! Thank you :)
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May 2023 by Philippe “Phil-Felipe” Blancato
Lovely people. Helpful, fair and they do great work. Ask for Kevin he is excellent for repairs and a super nice guy. Oh and they have free drinks while you wait and shop or for your repair. Every bike store should be like this. They definitely got a customer with me, as their customer service and attitude can't be matched! Love them.
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April 2023 by Emily Goodman
Jeff helped me get the perfect bike. No question was too silly. Staff are friendly, helpful and knowledgeable.
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April 2023 by Larry Flowers
Great service, professionalism, and kindness! Will surely recommended Trek of Clarendon, as one of the best Bike Shops in DC, MD or Va.!!
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March 2023 by Aaron Muhammad
THIS IS THE BEST TREK STORE IN AMERICA!!!! THE STAFF THERE ALONG WITH MANAGEMENT ARE HELPFUL KNOWLEDGEABLE AND TRUE TO THE CUSTOMER!!!! I WANT TO PERSONALLY THANK KEVIN JAMES MO JEFF AND THE WHOLE TEAM!!!!!! THE BEST IN THE COUNTRY THANK YOU!!! THANK YOU!!!! THANK YOU!!!!!!!✌?✊?Aaron
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March 2023 by Julia Meinert
Great customer service so friendly, very helpful. Absolutely love the fact that they include my kids and their decisions of choosing their bikes and all accessories they wanted on the bikes. They delivered my sons bike after putting it together, and the two Trek drivers were just as excited dropping off the bike has my son was to receive it.Thanks so much for all your hard work and great customer service will definitely be back