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“Picked up a sweet glove at the Arlington Little League Opening Day Ceremonies - but wasn't yet able to use it as I'm recovering from an injury. Moving around better now and began to break in my glove and found a defect. Eric went out of his way to help me out. Told me to email him some photos to save a trip out to him. Confirmed with me that he received them. Updated me a couple hours later that he sent them to the glove rep and was waiting to hear back. Got back to me same night that they were going to credit him for the glove and he had another waiting for me at the store. Probably some of the best follow up/follow-through customer service I've had in quite a long time. Thanks, Eric!”
“Exceptional service, excellent selection, and the knowledge of the staff makes coming here the best choice in DC. From Scott to Cameron to Emir the team here is the best in DC.”
“I always go into a shoe store knowing what shoe I want but this time when I went in I told my same sells person Mini that the last pair shoes hurt my feet, developed achilles, tendon pain and knee. Both sells persons suggested I get fitted on the machine. That was the best thing I could have ever done. I've been by the wrong shoe. However, in time feet and shoe technology changes. But the shoes she suggested and the on I pick has made a big difference. I'm walking faster on my walk and less pain in my knee.”
“Amazing customer service experience with Christian. He was professional, attentive, friendly, and let me take my time. He is extremely knowledgeable on each type of shoe and insole, answering all my questions in detail. He wanted to find the best fit for me as much as I did! Best shoe purchase experience I’ve ever had.”
“Chad helped us today and made my experience super easy! I came in asking for advice about flat feet and he worked with me to find the most supportive and comfortable pair. Super helpful and awesome experience!”
“Gary and his team have been doing team gear and swag for ALL my sports teams, not just swim, for years. He is so patient with my changes and really works with us to find exactly what we are looking for.To me, this is the perfect small community business. Thanks Gary for being amazing over all these years. We look forward to continuing to work with your team.”
“I was thoroughly impressed by the unique and customer-focused shopping experience they offer. This isn't just another sports store; it's a soccer enthusiast's paradise.What sets this store apart is the opportunity to try on the shoes and actually test them in a designated area equipped for kicking the ball around. This innovative feature allowed my daughter to get a real feel for the shoes.Most importantly is the employee’s are very friendly, and patient Their knowledge and passion for the game shine through in their service. They were not only helpful in assisting my daughter with her shoes selection but also provided valuable advice on gear and equipment. Their attentiveness and expertise made my shopping experience both informative and pleasant.”
“They installed my Landice treadmill in my basement. They were very careful not to bring any mud from outside. The installation was quick and the treadmill is running perfectly. They’re available for any maintenance o repairs needed. I recommend them with no reservations.”
“I have 4 boys so I'm in there often. The young people who work in there have good customer service. The guy at the register..:oh I forgot his name but I want to say Josh...he always greets me with good customer service. I'll add a pic next time bc I have to go back bc my son wants blue sneakers instead of the Jordan's I purchased yesterday ”
“Melissa from this store helped me find the cutest outfits for summer and was super kind! Would recommend this location to a friend! they had so much stock to choose from!”
“The guy always greets me with a smile and excellent customer service. The young lady today said she remembers me bc I definitely shop there a lot. The only thing is...they don't have a great selection so that is disappointing.”
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“Phenomenal shop, just go. If you know know the value of a good fly shop, you’ll quickly realize this is a great one. If you don’t, you’ll quickly understand why this beats online retailers any day of the week. I used to work in a fly shop and I learned a ton. Service is clearly at the heart of this business. Will stop by every chance I get.Just go!!! Also their website is an incredible resource — check it out.”