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February 2024 by Anthony Roberts
Customer service was the best I've seen in a very long time. Every ody is friendly and personable. Cameron is a kind and knowledgeable salesman who isn't to pushy when trying to steer you towards the right bike.
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February 2024 by Christopher Polgar
Just stopped in while I was traveling back to New Jersey. I was impressed with their inventory and the friendly / knowledgeable staff. I wish I lived closer or this would be my bike shop.
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February 2024 by eric hitchings
After reading the quick reply from the business, and the fact that they don't do business with Advanced towing, I decided to change to 5 stars. They have the people of Arlington in mind. Thank you guys!
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January 2024 by Logan
Really great customer service! I went in because I had questions about shipping a bike. The staff was incredibly helpful and knowledgeable. Would definitely recommend.
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January 2024 by Robert Olcott
Took my gravel bike in for repairs. The service team was knowledgeable and friendly. Service was completed quickly and for less cost than I expected. Five star customer service.
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November 2023 by Diane Holden
Great experience with this store living nearby it’s been very convenient and the staff very friendly. The store manager was kind enough to install and help teach me how to use my new clipless pedals when I asked. Happy to return to this store again.
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November 2023 by David
Shoutout & a thank you to Emir, Cameron and the rest of the Tea at Trek - Ballston. My favorite trek store to go to in NoVa near Washington DC. Exceptional Professional service with efficient care. Thank you for facilitating keeping my Trek bike and I on the road moving!
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November 2023 by Teresa M Ross
Great neighbordhood bike shop. Service shop is efficient and honest about what needs fixing or not. Bike shop has good inventory and knowledable staff. We popped over and sized up our daughter's bike recently and she's over the moon with her new ride. Thanks!
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November 2023 by Mike Stinnett
Very happy with the friendly, helpful and quick service I received when I brought my bike in for a broken chain. They offered a complete tune up, which it hadn’t had in years. It now looks and rides like new.
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October 2023 by David K Young
My bike sorely needed a TLC tuneup. Trek Ballston provided excellent professional service in providing a quick estimate and very quickly performing the comprehensive service.
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September 2023 by Tim Emery
Everything was great. Wonderful customer service from the second they picked up the phone to the time I left the store with my new bike. Amir was great and made sure all my questions were answered by the time I left. Highly recommend this store. I forgot the gentleman's name but in the service department he made sure my new bike was safe and working condition before I left the store. Everything was completed very smooth and in good time. Thanks
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September 2023 by Jack Esberg
Had a minor issue with my bike, and they were able to take a look at it and fix right on the spot. Very happy with my experience. Store is also in a good location with lots of parking. Worth making the trip from DC for any service needs.
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September 2023 by Teflon John
The bicycle mechanic that looks like a mix of Jake Phelps and Johnny Knoxville is who you want to get with. Seems to be the only employee at the shop who actually wants to help/can give help. He needs to be passing this knowledge on to his crew but I kinda get the vibe they really don't care what he has to say.
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September 2023 by dholmblad
Purchased a bike rack from Trek in Ballston. Was on a time crunch and they had someone pick it up from another store, the next day they assembled it. And when I went to pick it up they spent time showing me how to use all the features. Awesome service!
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August 2023 by Jacqueline Hixson
The best service shop around—kept coming because of the service dept with non-Trek bikes after Spokes sold because they’re so amazing. Russ will take really good care of you; Amir and the rest of the shop are great mechanics.
