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November 2023 by Gil Rivera
Levi and the crew are professional, helpful, and friendly.The cost was well worth all the work they did on my car.Thank you so much.
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November 2023 by Sonnet Swire
Called asking for an inspection of a vehicle to be purchased. It's inside a military base, and the man on the phone was a misogynistic, patronizing jackass about it. Rather than just telling me, he wasted my time and called me "dear" and "sweetheart" when asking me if I knew where it was. I only called because it's the closest mechanic listed by my warranty provider. Don't let your daughters or wives go here.
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November 2023 by Brian N.
Great and professional service, it appears they actually care for your car (which is hard to find sometimes, even at the dealership). Keep up the great work, we will likely bring both of our cars here.
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September 2023 by Stappled Nuts
Their prices are competitive with vendors off base. Don't think that just because its on base you'll get good service/prices. Pay the extra $10-20 and just go off base. Horrible communication from start to finish, didn't bother up-selling while car was IN THE BAY, only told me after the fact of possible add-ons, rude front desk staff. Actual trash. Dont come here.
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August 2023 by Christian Adams
Outstanding, fast, extremely well put together. The guy who helped me out at the front desk seemed very down to earth and was able to explain everything to me in a civil non concerning way. I really appreciated the honesty this place had to offer. My car was broken down in front of the gas station out in front and they went the extra mile to walk over get it started and move it to their mechanic shop. Best experience I’ve had with a place like this in a long time.
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August 2023 by Joseph Arce
Just disappointing. I'd look for other options. After two days of our vehicle waiting for an oil change, I final just left. I expressed prior to taking it there we needed it done before 1300 - Friday (dropped it of Thursday @ 0950). 1130 Friday, it was still just sitting there. Really wish Levi would've kept to his word. Last night there was only 2 ahead of us and 3.5 hours later still just sitting in the parking spot.
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August 2023 by Ani Cheek
The best Car service that I’ll ever ben. Excellent customer service special Levi is very professional. My car get a best care every time I’ll need it!Services: Tires
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July 2023 by ZeroProblems BigFella
Called today to schedule a appointment to get my brakes serviced and was told that they couldn’t tell me any prices for the service. The manager told me on the phone that he knew how much it would cost to get my brakes changed but it’s their policy to not tell anyone their prices until they come to the store. This is about the dumbest way to do business I have ever heard in my life. Nobody expects a exact price over the phone for any service but the fact that they can’t tell you if it’s 5 bucks or 5000 bucks over the phone is insane.Service: Auto brake repair
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July 2023 by Benjamin Kalish
Friendly, efficient, and strait forward. These mechanics will tell it like it is and not shovel bs while you are on the phone with them.
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June 2023 by ZeroProbelms BigFella
Called today to schedule a appointment to get my brakes serviced and was told that they couldn’t tell me any prices for the service. The manager told me on the phone that he knew how much it would cost to get my brakes changed but it’s their policy to not tell anyone their prices until they come to the store. This is about the dumbest way to do business I have ever heard in my life. Nobody expects a exact price over the phone for any service but the fact that they can’t tell you if it’s 5 bucks or 5000 bucks over the phone is insane.Service: Auto brake repair
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June 2023 by misty gilbert
They have taken care of me while I am away from home. Thanks, guys. I appreciate your help.
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May 2023 by Camron A.
went in yesterday for a State Inspection which takes 15-25mins max. after he finally finished his conversation that took 10 mins with one of the mechanics on the subject of building wealth the clerk finally came just to say to either leave it over night or bring it around opening time because they don't do inspections on Tuesday . i explained i couldn't leave it but i would be back opening. Went back at 0805 and waited for him to finish up with the man in front of me and two people he had on hold.. Waited a good ten minutes for him to tell me the same damn thing he told me yesterday: leave it overnight or bring it back tomorrow but it wasn't gonna be done today! after trying to give them the benefit of the doubt due to my first experience of them telling me my car was ready after an oil change and tire replacement AND NONE OF THAT WAS EVEN DONE- this is the straw that broke the camel back! this place and customer service is trash! you'd think because it was on base it valued taking care of soldiers! nope!!
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May 2023 by Nells V.
Great service with oil change (synthetic) for a competitive price. Last visit replaced the factory battery (was four years old) with a new Interstate and renewed annual VA inspection. Quality service, no complaints.
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January 2023 by Quinn W.
Refused to let my buddy have air put in his spare tire so he could drive to get a new one. Guy was rude about it and made it obvious they just don't care about customers. Something as simple as air could've made somebody a paying customer. But after that I will never be a customer and will not recommend anybody take their vehicle here when if I'm ever asked. Pretty disappointing this is the service military members get, and is a lot of guys only option. Side note I was quoted almost $800 for a brake job here a few months ago and I ended up getting it done for under $300 at another reputable shop.
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December 2022 by Mike Green
Before I went shopping yesterday, my wife mentioned that I should check the air pressure in the tires when I bought gas. I admit that I did not take a close look at the tires before starting off. But, at the first stop, I saw that one of the tires was very low, so low that I was concerned about running on the rim if I drove more than one or two blocks. As I was on Ft. Myer, I thought that I could safely get to the base auto repair shop and put enough air in the tire to get home to figure out what was the cause of the nearly flat tire.I have used Precision Tune many times and have gotten air for my tires at the shop on Ft. Myer in the past so I was shocked when I asked the clerk if I could get enough air to get the car home safely and was rebuffed. He was very curt and, in no uncertain terms, told me that I could not. He was adamant that he would not let me use their air nor would they put any in my tire unless it was in their repair bay. If I wanted to wait for an indefinite amount of time, they might be able take my car into the bay and look over the tire to see what needed to be done. He did not tell me how much such "service" would cost or even if it could be done that day. He also told me that I could drive several blocks to a 7 - 11 where I could get air. He showed a total disregard for the fact that his suggestion to drive to the 7 -11 could have ruined the tire.While I can understand Precision Tune not wanting to be the tire air stop for every driver who needs a pound or two of air pressure. However, when a car that is nearly on its rim is brought in needing air to safely drive, I would expect a reasonable policy would be to be helpful and, at least, not suggest driving several blocks when doing so could ruin an easily repairable tire. I would have been happy to pay a reasonable fee to use the air but that was clearly not an option as the clerk simply wanted me to get out of his office. At this point, the clerk does not need to worry about me being in his office any more as I will not be using Precision Tune again.Service: Tires
