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September 2024 by Cecilia Decker
John is absolutely wonderful. Super responsive, communicative, and polite. Would recommend service here to anyone.
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August 2024 by James O'Neill
Josue, and Rico couldn’t have been more kind, pleasant and professional. It’s truly the most pleasant mechanic shop in the area, staffed by the most competent and honest technicians.
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August 2024 by Oscar Lerma
EXCELLENT SERVICE!
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July 2024 by daijhia walker
I brought my 2020 Dodge charger in yesterday morning at 8am for a routine oil change. During my 10minute commute from the shop to home, I notice my car left a thick white smoke cloud in the air after accelerating. When attempting to call I noticed the shop had closed for the day. This morning at 810 when starting my car, my parking garage was fumigated by thick white smoke that came out of my exhaust pipe. I arrived at precision auto at roughly 820 to inform them of the matter and the rep stated “okay we can take a look of that”. I called the shop at 1250 to request a status update and the rep stated they hadn’t noticed any oil leak. I asked him if he had even started the car or seen the smoke I referred to when dropping off this morning. I was then placed on hold so he could do so. He then came back to the phone and informed me of possibilities as to why my car could be doing it and that it generally doesn’t pertain to measures taken during an oil change. I then asked what would be done regarding the matter as my car wasn’t doing it prior to the oil change. The rep stated they wouldnt have the time today to perform the diagnostic meanwhile my car has just sat with them for at least 4hours without them even having starting the vehicle to observe the matter.
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June 2024 by Crystal Nwosu
Very pleased with the service I received here! I came in for air for my tires and one of the attendants provided some insight and figured I may have a punctured tire. They scheduled me for an appointment the next day and even ordered tires in advance to ensure it would be ready. Very grateful for their kindness and how proactive they were. Quick, efficient and personable. I’ll definitely be back if I have needs in the future.
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April 2024 by Fabio Bigari
I had a very good experience at Precision Tune Auto Care, fixing an electrical issue on my European car. They have been professional, precise and very honest. Highly recommended
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April 2024 by James Inaldo
Had an urgent issue with my car and was accommodated and fixed it for me. John at the front desk was great and very helpful. Trust these place for my car maintenance
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March 2024 by Raquel King
I called last week to make an appointment and the person on the phone was rude. I asked if we would receive an email or text confirmation and his response was no, they just put it in their system and that’s it. I dealt with their attitude and my husband goes today for the scheduled appointment only to find out it was never put in the system. My husband waited for an hour and decided to go home because they wouldn’t be able to accommodate within a reasonable time. The photo is proof we called last week for the scheduled appointment.
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March 2024 by Bn Zno
Maybe the techs were having a bad day but their effort was surely lacking and their assessment of my vehicle's needs were WAAAAY off the mark.Last week, after purchasing a used vehicle, I brought it in for an assessment of any/all issues that it might have that I wasn't aware of. I knew it needed an oil change and tires, but otherwise (in my opinion) there wasn't anything major mechanically wrong with it. But hey...I'm not mechanic. That's why I took it to so-called "experts" to check for codes and evaluate the vehicle.First, they called to tell me that the cost of the assessment ($65) plus $64 for an oil change, was going up because they had to evac and recharge the a/c just to check it ($149), then they tacked on another $130 for more diagnostics that needed to be done. I'm also no a/c expert, but in my entire life I have NEVER had someone charge me full evac and recharge rates just to assess the a/c. Irritating, but okay. They're the "experts".When I went to pick up the car, all of a sudden it needs $8,500 worth of work! According to Precision Auto Tune it was virtually falling apart. The rack and pinion linkage was supposedly bad, as were the struts and the a/c system! You name it, they said it was bad! Never mind the fact that the vehicle had been conveyed there with no incidents, or noise from underneath the hood and no issues, funky vibrations on the highway or when making turns. The rack and pinion was supposedly badly leaking and in dire need of high cost repairs. There was also allegedly an evap leak that would have to be hunted down and repaired. Code after code. He just rattled on and on. Uh-huh. Sure buddy! I kindly paid them for the (ahem) work they performed and left.Fast forward to a few days later, and I took the vehicle to Baird Automotive here in Arlington. Their techs gave it the once over, and holy cow....their only assessment of repair was that the A/C condenser was indeed going bad. I SPECIFICALLY asked them if the rack/pinion, or the struts were bad and they emphatically said: "NO!". There were a few codes but they told me that those were typical comm failure codes when the battery has been disconnected/reconnected. Bottom line, fix the a/c condenser, clean the car, get new tires. Enjoy your life. $125 for services rendered. Done deal.Fast forward to today, the vehicle went for yet another once over but this time from the dealership. Because hey....dealerships are crooks in their own right, but if anything was truly wrong, then they'll not only let you know, but try and fleece you for the repairs.What did the dealership have to say: The a/c condenser is indeed on the fritz. Yes...it needs new tires. Otherwise, no suspension problems (especially rack/pinion and struts). No evap leaks to be hunted down. One code that could be a fuse that needs to be replaced. Total cost to fix everything....less than $2,000.I don't know why there was such a disparity in assessments between Precision Auto Tune and the other two shops, but I do know that I will NEVER go back to utilize their services. EVER.
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March 2024 by Henry Lu
This shop really disappointed me. I brought my car in for a routine oil change and tire rotation, but they tried to convince me that my rear shocks were leaking and needed replacing. My car is only four years old with 35k miles, and I hadn't noticed any issues before. Thankfully, I got a second opinion from another shop, and they confirmed that my rear shocks were perfectly fine. It's frustrating to feel like I was almost taken advantage of.
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March 2024 by Caryn Hammerer
Levi went above and beyond to help me with a flat tire this morning and got me in and out in no time.
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March 2024 by M Steele
I came in for an oil change and was told all my coolant had leaked out of the car and needed a new timing belt and water pump (that I had replaced 7 months prior to this oil change). I took to a Honda Dealer for a second opinion and found out all of the claims that Precision Auto Care told us were completely untrue. Will never return here again and advise others never to bring their cars here for service.
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February 2024 by Joseph Kyzar
The staff at the counter are beyond rude. The guy could care less about helping to answer questions (extremely simple questions like - do you have an availability for an oil change today? Response - the calendar is behind me on the wall)
If you don't want to be at work, don't show up for work
They have a sign affixed on the front door with their hours listed and as the door closes too fast the hook caught my jacket on the way in and cut a one inch slit in the left arm of the jacket. I told the guy about it and he responded with "that's he first time it's happened and the sign has been there for years"....uhh ok and the rip in my jacket? Dude didn't care at all.
Don't even bother coming near this place. Plenty of good options off base. Ridiculous that the base CO would even allow this to continually happen (just read the other reviews)
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February 2024 by Andrew Caber
This location doesn't respect people's time and don't care to call if they're going to be later than the expected time the service was to be completed.
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January 2024 by Javi Laquidáin
Very fine workers, honest and kind.
