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January 2024 by My Comment
Bad experience when I went in October. Ordered my tires from TireRack and had them delivered directly to Mr. Tire. Through TireRack made my appointment for installation. Showed up for my morning appointment, sat around for 90 minutes or so, then was told they didn't have enough staff to do the job. So we rescheduled for an evening appointment. Returned for that, sat around for about 45 minutes this time, then was told, again, they were short staffed, couldn't do it. This time I complained. The counter guy told me it was difficult getting qualified people and to get them to show up reliably once hired, too bad for him and too bad for me. Wasn't getting much of a "sorry" vibe. Told me I had two choices, and he didn't care which, take my tires/business elsewhere or make a third appointment. I made the third appointment, for days later. Showed up for third appointment and they installed. When it was done, I was surprised they didn't offer me a discount on the price or, I don't know, something to show appreciation. I said so, and was told, again, too bad, they don't make any money on TireRack deals, and essentially quityerbitchin'. So off I go, displeased but at least I finally have my new tires on. Nearly immediately my tire pressure alert lights up. I check pressures. All over the map. A 25 psi. A 50+ psi. A 40-something psi. A correct/34 psi. So I call them and complain about THAT, too. He says come back and they'll correct. I decline. About 2,000 miles later, after fair amount of highway driving, I can tell the tires/wheels are out of balance. My car's suspension insulates me from vibrations, but it's audible to the ear if you listen. So I got to a small, independent place, and ask them to re-balance, but also ask them to check current balance before stripping the weights. The tech tells me that one tire/wheel was spot on. The remaining three were far off, not only in weights, but in weight placement, and it appeared that some of the original weights hadn't been removed. Paraphrasing the tech: "Kind of scratching my head to figure out how they could get it so wrong." And that is my sad tale.
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January 2024 by Noah Adams
UPDATE: In addition to the problems outlined below, this Mr. Tire location also improperly installed the 4 new tires they sold me. I had to go to a separate mechanic to get them balanced correctly (another $70) after my steering wheel wouldn't stop shaking whenever I hit above 40 mph.They called me to tell me the work on my car was finished, however, when I walked to the shop it turns out they'd barely started. They said they'd be done soon though so I waited an hour (they estimated 30min to an hour). After an hour I asked for an update and they said it was likely to be another hour of waiting. This poor customer service was on top of them giving me an estimate for a brake pad repalcement that was $100 more expensive than other autocare shops in the area. I will not be returning to Mr. Tire and recommend against them for your auto care needs.
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December 2023 by Stephanie Skidmore
This service center took great care of me and my car today. I needed 4 new tires and a headlight replacement. I dropped my car off around 1:00pm and although they were extremely busy, they made sure my car was serviced same-day. They even stayed open after business hours to make sure the job was completed. The staff was very professional and kind, and enlightened me about all things tires. The service tech even came up to my car and let my rambunctious puppy give him kisses, when I was dropping off my car! The service manager made sure to point me toward a great discount on 4 tires and an alignment. I highly recommend this location!
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December 2023 by Zara
Xavier really helped me out today. I came in for what I expected to be a tire repair and possibly even a replacement, but it ended up being a rim repair instead, which Xavier discovered, saving me a lot of $$. I really appreciate the thoughtful care he took to investigate the core of the problem with my flat tire. ??? I’ll continue to come back for all my tire needs. Thanks again!
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December 2023 by B S.
I've been getting my tires replaced here for a number of years and have found this location and staff to be very good. The prices are always competitive, but they recently went out of their way to help me save money with a tire that was ruined by a knife after a few thousand miles, and I really appreciated the extra effort. Close to Court House metro so you can drop it off and pick up easily.
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November 2023 by mohini joshi
Fantastic experience! Mohammed was amazing as was the team here. I would highly recommend for any car needs. They were able to quickly identify the problem(s) with my car and fix it in a timely fashion so I could feel confident for a 5 hr road trip. 5 stars!!
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November 2023 by Edvin Estrada
I had to go there as emergency because my tire was deflating, they were fully booked for that day, still the manager helped me replace my tire, they were really nice, totally recommended!
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November 2023 by Angela D.
I blew a tire out on Sunday afternoon and Mohammed took me as a walk-in. He fixed my tire at a reasonable rate, was very easy to work with, and had me back on the road very quickly. I had a very positive experience here.
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November 2023 by Scott Snider
I've used this Franklin Road store before and it's been fine. But today they really did me a solid. I left my car and they ordered some tires for me. The next morning my plans changed and I needed to cancel. They were able to return the SPECIAL ORDER tires, saving me hundreds of dollars. I will surely be back when I need tires again. Thanks, guys.
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November 2023 by Thanvi Vatti
I am not originally from the area and unfortunately had my car stop working and got it towed to here on a sunday. I was grateful that they were open and could take care of things. The initial inspection showed that a broken axle but they requested that I wait until a senior technician came the following day. I ended up having to find a place to stay for the night and called first thing in the morning as it was imperative for me to get home ASAP and I was willing to rent another car and leave this one behind as it got repaired, I just needed to hear the extent of the damage. I was told that the senior technician would come at 10AM, I waited until 11AM and called for an update at which point they told me to call back in 30 minutes. When I called back 30 minutes later, the man on the phone was being hostile, telling me to stop calling and was being rude. It was a reasonably stressful situation and I just wanted an update.Finally we got an update and they explained that it was a broken axle and separately, the back break pads also had some damage. I chose to fix the biggest problem so I could get back to my home as early as I could. The time to pickup kept getting delayed.When I finally went to pick up my car 2 hours after the quoted time, the workers at the store were incredibly condescending and saying that the break pads were really bad and they were not liable for injury to passengers. None of this was properly explained on the phone otherwise we would have gotten that fixed. They jokingly stated that we could potentially die on our drive home. It was unprofessional and disgusting. I take responsibility for wanting to fix just what was necessary for one drive home but was severely mislead and made to feel incredibly panicked when leaving the store. On my way out the worker said to have a safe trip and laughed at us. As someone who has had customer facing jobs, I would never imagine being this cruel to someone in a difficult situation. I would take my car to any other place in Arlington except for this Mr Tire. They may have fixed my car but the people who work there do not have a shred of humanity.
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October 2023 by Alec Y.
I came here from Cincinnati for an audition needing emergency service on my car. The two guys working here on Sunday were extremely helpful and kind. They took me back to show me things wrong with my car that I can now go back home and fix. They replaced all four of my tires (a much needed thing to happen), alignment, did an oil change, a coolant flush and a great inspection. I was also even recommended a place to eat while all of the work was done which was a great place (Earls sandwiches). With the main guy working the front and assisting in the back and ONE guy working on the plethora of cars they had this day, they were able to get the work done in a little over two hours after I arrived. Highly recommend to anyone traveling. Get there early, they get busy quick!
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October 2023 by Oizzy Ortiz
I don't know what to say. And I came in on a Thursday to have all of my four tires changed. I dropped off at 7:30 a.m., and service wasn't done until 06:45 p.m. And you know what is the best? They forgot to put one lugnut on EACH of my tires.
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October 2023 by Eric Grenlin
Great shop. I've had tires mounted and alignments done here on 3 different vehicles over the past 5 years or so, always very happy with the people and the bill. Much better experience than I've had at Koons Service Ford Falls Church.
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October 2023 by Stephanie Battaglia
Service at this location has plummeted. I’ve gone here for years, but will not be going back. Staff is openly hostile, and apparently the appts mean nothing? Dropped off my car with a 1pm Appt and his response was as if they were doing me a personal favor, or that I had walked into the shop just before they closed and demanded they fix my tire.Anyway, they closed at 6, hadn’t heard anything and called at 520. He said that they “should” be able to look at my car. I responded with a confused ‘should or would, because I’ll come pick my car up if [they] can’t get to it today’ he said would and closed the phone. I walk down there 20 minutes later (20 minutes before they close) and they *still* hadn’t looked at it. Finally they get to it at 6, tell me it’s going to be another 10-15. I didn’t walk out of there until after 630.I’ve been driving out to this location for almost 12 years but can safely say this last visit was my last. Too many other options to deal with openly hostile people, and appointment slots that seemingly mean nothing.
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October 2023 by jordan l
I had gotten my breaks replaced here around 1.5 months ago and last week my dashboard lit up with my traction, abs and parking break light. I brought my car there and Muhammad checked it out for free and fixed the problem causing my dashboard to light up. I am so thankful! Definitely recommend going here for your car needs!
