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September 2024 by Regina Mitchell
These people are not ethical. They are dishonest, misogynistic and extremely rude. They make customers write great reviews for a free tank of gas that they never intend to honor. They promise to fix things that they never honor. They don’t return calls. They lie and ask for deposits or down payments in the thousands even if you have a good credit score. This is the kind of establishment that makes people leery of car dealerships and car salesmen. The so called manager is one of the most rude and ill mannered and unprofessional person I have encountered. Beware once they have your money you are no longer relevant to them.
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September 2024 by Dean Graves
I started off by being contacted by someone through text when I called the dealer the cars that I wanted one was not for sale anymore because it was gone, but it was still on their website a week later & the BMW I tried to get that bit was told hat care could not be financed. I was told yesterday GRACE was gonna get her TEAM to reach out to me. I reached out yesterday. She was still going to get the team to reach out to me and today I finally hit Grace up and let Grace know I’ll be taking my $4000 someplace else. Some of with not so good credit are let down and given the run around.
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September 2024 by Kenya
I had a very disappointing experience with Ali. From the beginning he was rude and talked over me, showing a lack of professionalism. He was not trying to hear my concerns. Also paperwork was mishandled causing unnecessary & inconvenient delays. I would not recommend working with him if you're looking for a smooth and professional buying experience!!
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September 2024 by Georgia Reese
I seriously wish I could give 0 stars to this terrible company. A worker named Ali serviced me and was EXTREMELY disrespectful. He is very unprofessional and has no customer service skills AT ALL. he spoke down on me as if I was dumb and didn’t know what I was talking about. I don’t want to assume it was because I am a woman but I noticed that when my brother got involved, his tone change real quick. I simply wanted to ask about the title for my car and I guess it offended him to the point where he felt it was okay to speak over me and raise his voice when I did nothing but ask a simple question. Not to mention I had to drive over an hour to ask this question because no one wanted to answer the phone. I would never recommend any of my family and friends to go here and I hope for the sake of the company that they do something about that man because he will soon, if not already, cause them to lose business. I seriously think this man might be a little touched or needs therapy or something because I was very confused as to why I was being treated this way.
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September 2024 by Hope Mitchell
Had a horrible experience with this company. Purchasing process for my car was smooth. On the way home the engine light came on....next thing you know the battery light comes on... thought it could be a sensor issue but after inspecting with my mechanic the battery was on its last legs. Basically purchased a piece of junk at a ridiculously high price. Also, just like a gentlemen mentioned in a review...never received insurance for my car, they don't answer the phone calls nor do they return them, and shoot I don't have my title either! I don't know if this is some kind of phony under the table type of company but you could've had me fooled. I guess they just put on a show to get your money. And shoot, once they get your money, all respect and customer service goes out the door! Speaking of their customer service, it's non existent. ALI was very rude and disrespectful, never let me get a word out, insulted AND yelled at me over the phone countless of times. Claimed to say the reason nothing was done was MY FAULT. Yet after the phone call, nothing got situated. He's also very sexist. I already told him how I thought it could have been a sensor issue going on with the car and he proceeds to ignore what I said and sarcastically suggests that maybe there is a sensor issue going on with the car "but you wouldn't know that right Miss" and chuckle. No professionalism at all and extremely inappropriate. At the end of the day I would not recommend this place to anyone. They sell you crappy cars and get defensive and hostile when you call them out on their mess. I would really give this place 0 stars if I could.
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September 2024 by Josephine Homekou
We came all the way from Gaithersburg Maryland hoping to look at a GL 450 that we saw online. We immediately fell in love with it, after having looked at several others. Mr. Sean showed us the car and its features and even compared some others, Sean was very helpful through the whole process. Ali and Mj the finance department went above and beyond to get us a good approval based on my situation and We were only there for only 2hours. Lovely experience and a stressless purchase. Thank you all!
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September 2024 by D B
Don't buy a car from these guys, and don't be fooled by the "five-star reviews" badly written by their employees. Check the dozens of Virginia Attorney General complaints for deceptive trade practices. Very unprofessional, can't be trusted, made me feel uneasy about the whole process. They should not be in business or should be made to reform what they do. They'll say different things. I read the negative reviews about hidden fees and how they jack up the price once you come in, so I called ahead and asked several times about fees. They said no. But then sure enough, they wanted to add $2500+ to the list price on the website. They claim once you get there that the internet price is a wholesale price. They claim it's because of a warranty, but there is none. They drove my car 2000 miles before I bought it, after getting it on the lot--was told the managers probably drove it home. So it had 2k more than it was advertised for. They only reluctantly let me get a prepurchase inspection from the manufacturer's dealership, and made me pay for it. They didn't cover any of the necessary repairs. And every time I went, I ended up standing around for long periods of time for no good reason while they got things together. Shady. I went through with the deal because the car was a rare spec and I liked it a lot and it's still a little below market, but I'd prefer to go through a manufacturer dealership next time where everything is much more professional and things are taken care of. This bare-bones place gives no freebies, charges you for everything, and can't be trusted.
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September 2024 by E. G.
Cars with their company logo as license plates are frequently driving dangerously and breaking traffic laws in Ballston.
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September 2024 by Viper Rt10
I had an incredibly disappointing experience with Merlex Auto Group in Arlington VA. I inquired about a vehicle listed at $21,995 and was informed through text messages and calls that there would be a $999 fee. After confirming multiple times that this was the only additional fee, I drove over an hour and a half from Maryland to purchase the car.
However, when I arrived at the dealership, I was suddenly told that there was an additional fee of $3,995—something that was never mentioned before. This was a blatant bait-and-switch tactic that wasted over three hours of my time on a round-trip. The deceptive practices of this dealership are unacceptable, and I strongly advise others to avoid doing business here. Save yourself the time, frustration, and hidden fees!
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September 2024 by Franklin
I'm very satisfied with my purchased at merlex auto group. Jessica and shek were great-- I'm in love with my Range Rover SVR. I will definitely be coming back for my next vehicle.
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September 2024 by Yelser Deleon
Best car buying experience ever. I grew up in Arlington my whole life and never stepped foot inside the building until today. I was promptly greeted and treated like a top priority of the sales staff. Sean and Apollo were phenomenal, purchased a new pre owned 18 Chevrolet Suburban, Everything was clear and transparent, I couldn't be happier about our experience at Merlex Auto Group
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September 2024 by Shiretta W.
Go to Merlex Auto Group in Va and let them know I sent you. My sales guy Steve was amazing. From the owner to finances they will make sure you are happy. Thx Steve and Merlex family
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August 2024 by Leroy Taylor
Wow what can I say Sean at Merlex Auto Group in Arlington has been outstanding to work with! If you’re in the market for any high-end luxury vehicle Sean is the pinnacle of the representation of class. He is fast response times and great pricing and knows the ins and outs of all the vehicles. I would not hesitate to shop there if you were new to the brand or existing customer. What to give a big shout out to the finance department as well to Shiek and Ali for making this deal happen under certain circumstances will definitely be back to buy my next vehicle from Merlex Auto Group
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August 2024 by Mazen Kassem
Purchased a used 21 Mercedes Eclass from Sean at Merlex Auto Group if you have many interest in purchasing any vehicle as for Sean he will take care of you
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August 2024 by DJ Eclipse
Awesome service and top of the line vehicles overall. Big shout to my guys Steve, Ali, and Joe for their professional service!!! I'll be back for my next ride!!!
