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December 2023 by Ahmad M.
they are horrible, they did alignment on my truck, truck was pulling to left side. I went back to check it 2 times. every time the manager said that his mechanic is sick. gave up on them.
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November 2023 by Malcolm Moss
Slow and incompetent, took an entire day to tell me they couldn’t patch my tire and then when they replaced the tire they put the wrong rim back on the car and put a flat back on the car. Can’t believe it takes this long to mess basic instructions up. Never bringing my car back here for tire work.
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November 2023 by Melissa
I am always nervous about getting ripped off at a mechanic because I know little about cars, but Angel and his team are incredibly honest and helpful. I dropped my car off, thinking there was an issue with it as it squeaked occassionally, but Angel and his team test drove it and even had me do a test drive. They helpfully explained what I should watch for, what the sound could've been, and didn't charge me at all since there were no problems with my car. I always appreciate an honest business, so I will absolutely choose this location for all my future car needs!
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November 2023 by mike hines
My flat tire with nail was repaired completely and well within 1.5 hours, even on a busy Saturday afternoon! The staff was very courteous, knowledgeable, and helpful. A for-sure5-Star experience! Mike in Arlington.
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November 2023 by Ashanti Hassan
Fast, efficient and friendly service! Ethan was very informative and reassuring of what was happening with my car. This is the only place I go to get trusty service! Thank you for your hard work!
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October 2023 by John Akhavan
On my way to a funeral this Sunday morning I suddenly got a flat. No way to keep going. Apparently I picked up a nail. I was lucky the NTB 4801 Lee Hwy was open. I stopped in and explained what happened. These guys could not have been nicer. They were very responsive to my personal situation and jumped on the repair immediately. They gave me regular updates and had the car ready faster than I expected. These guys are terrific and I'm glad I ran into them. I'll make a point of coming here in the future for all my tire repair needs. Great experience. Highly recommended.
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October 2023 by C Leo
I’ve been taking my car to NTB for over 10 years. Angel was great. He was knowledgeable and helpful and was able to quickly identify the issue and how to fix it. The team stayed past closing to fix the issue and I appreciate it. Taj and the rest of the team were friendly.However there were issues that needed improvement. Probably due to staffing or other reasons, customers now have to call vendors to get parts like the rim. The wrong part was ordered because the vendor who took the order did not ask if it was for the front tire or the back tire. (Yes there is a difference and the SKU is the same?!) The customer should have been advised “make sure you tell the vendor it’s for the front wheel and the vendor should check is this for the front the back.)Overall, the team at this location is great! Thank you Angel!
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October 2023 by Xianna Mack
They had great customer service and helped all my needs. Ethan made me feel very comfortable with being okay not to know certain situations about what what wrong and help me understand from different point of views. They didn't just pay attention to what I came in for they also checked all around my vehicle for safety hazards and good for the road. I'm very appreciative for their service and will continue my business with Ethan and his advisors.
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October 2023 by Tim Sipes
I failed my inspection at another place and was scrambling for tires as I drive my car every day for work. I spoke to Ethan on the phone and he was able to get me situated. NTB database recommended me the best tires for my car and I was all good to go relatively quick and made the process very easy. Highly recommend!
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October 2023 by Adilah Abdul-Matin
I recently got a tire rotation done and they were very through and welcoming. The front staff are pleasent and don't try to sell you stuff you don't need. The mechanics are also very knowledgeable and helpful. Will definitely come here again.
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September 2023 by Coach Tyler Womer
Will not be coming back to this location. Was told it would not take long to get one new tire replaced then was stuck waiting for almost 3 hours to get ONE new tire installed. Prices are fairly high as well.
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September 2023 by Callie W
I had an issue with my tires and was recommended to come here by a friend. I’m extremely glad I did! The manager was professional and beyond helpful - with not only my tires but other questions I had about my car. Highly recommend!
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September 2023 by David Noble
There was a mistake with my tires. The manager was very understanding and changed the tires without charging me. The staff is very professional and was willing to make things right. I appreciate their good service
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August 2023 by Jamie phillips
My experience with this shop was nothing less than flawless. Their attention to detail and hard work did not go unnoticed! Their customer service was top notch and friendly. Will definitely return for my car care needs.
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August 2023 by Katlyn Corcoran
My experience at NTB last week was great! Friendly service as soon as I walked in. Josh was great and helped me out with all my questions. Really honest about the work that my vehicle needed. I really appreciate the quick, easy and affordable services received.
