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February 2024 by Conny Nganga
The ladies at the pentagon lovesac( Hannah and Alexis)were very helpful and knowledgeable. They helped us make the decision on which sac and sactional to purchase. They showed as the different kinds so we able to decide what we wanted. So far we are happy with our purchase.
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December 2023 by larissa pillay
The Staff of this store are amazing. I worked with Sarah in the show room and she took her time to show us everything. I didn’t make my purchase in the store but we put it on hold due to me moving. Ben and Hannah then supported me with closing the order. I needed extra support in shipping options and they were phenomenal! Thanks, Sarah, Ben and Hannah!
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November 2023 by Regina Thomas
This place has beautiful furniture ?
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September 2023 by Dale Shepard
Love it! But honestly it was a bit of work that paid off at the end. Would love to add 2 seats!
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August 2023 by Lauren Gibbs
Rebekah at the Love Sac store is absolutely phenomenal. She was so patient with me as we worked to determine the best couch arrangement for my space. She diagrammed and measured and reviewed color samples with me on three different visits. I am so thankful for her customer service!
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June 2023 by Ebony Rodriguez
My experience at Lovesac was phenomenal!! Sarah was such a professional. She took the time to explain everything. I had the best experience and everyone should use Sarah!
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March 2023 by Tassia Walker
The sales lady was a bit rude, but it didn't stop me from buying a sectional.Biggest problem was notification of delivery. We were told two weeks minimum, and that I'd get an email notification.Turns out, two weeks actually means two days, with lessbthan ten hours notification, overnight. So my husband had to leave work on short notice, and rent a truck to remove our old couch and move in the massive, heavy boxes left on our porch at 8am on a Tuesday. We wound up spending $400+ in unexpected costs due to negligence in the delivery/ notification process.
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January 2023 by Justin Steidler
Nash was very friendly and extremely knowledgeable. She made our buying experience great and was able to answer all our questions. We would definitely shop with her again
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January 2023 by chubay hanley
I went into the Pentagon City store today 12/31/22 frustrated af. For unknown reasons my stealth systems sound went out. After listening Rebekah trouble shooted what she thought the problem was, provided me with a print out on different steps in order to solve the issue and gave me the numbers to her store along with the 888 number just in case I needed help. Went home and thanks to her guidance the sound was restored in 10 min. (I just had to unplug the couch and sound bar for a few minutes and presto). Rebekah’s professionalism and knowledge didn’t go unnoticed.
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December 2022 by BENVID Productions
It was a pleasant experience for sure. The two ladies who were helping me made choosing the best Sac fun and extremely easy! I’m super grateful!
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November 2022 by Char Adagala
My agent was absolutely amazing. They worked with me through email and text message to make sure I was up to date and could communicate with them promptly and easily. They even help me order my lovesac while on vacation.
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November 2022 by Char
My agent was absolutely amazing. They worked with me through email and text message to make sure I was up to date and could communicate with them promptly and easily. They even help me order my lovesac while on vacation.
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November 2022 by H
The Pentagon Lovesac store and its manager Sarah helped us tremendously in selecting our next sactional. This was a a big investment for us and we normally would not spend so much on a couch, but the versatility fits perfectly with our lifestyle moving a lot. We went to visit this location several times and Sarah was patient and made the purchase process super clear. We are really excited to receive our couch! Regarding the mall itself, its gigantic and crowded. Parking is not free like other malls.
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October 2022 by Diana Trevino
Placed order on a Sunday & our Lovesac is being delivered on a Wednesday(same week)! Nash & Sarah answered all our questions & even helped over the phone to place our order.
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July 2022 by Jason Kirk
Sarah (from Tulsa) at Pentagon Lovesac was amazing, we drug her through every question under the sun to include changing our mind a thousand times. We even communicated via email, text and calls from Oklahoma. She made this experience seemless as well as oriented us to see everything we never knew we wanted in a sectional.Thank you Sarah.