Lovesac is a furniture company committed to providing comfortable and adaptable home solutions. Their flagship products, the Sacs and Sactionals, are designed to be washable, changeable, and built to last a lifetime. Customers appreciate the company's focus on sustainability, as the modular nature of the furniture allows it to be expanded and evolved over time, reducing waste. The Lovesac staff is consistently praised for their exceptional customer service. Reviewers highlight the employees' extensive product knowledge, patience, and willingness to assist with every step of the purchase process. Whether it's helping customers choose the right fabric and firmness, configuring the perfect layout, or navigating financing options, the Lovesac team goes above and beyond to ensure a positive shopping experience. Customers also appreciate the opportunity to thoroughly test the furniture in the showroom, trying out different Sacs and Sactional arrangements to find the perfect fit for their needs. The staff is commended for their non-pushy approach, allowing customers to make informed decisions without feeling pressured. Overall, Lovesac's commitment to quality, sustainability, and customer satisfaction has earned the brand a loyal following among reviewers, who consistently recommend the store and its knowledgeable, friendly staff.
My husband and I had a great experience with the purchase of our Sactional. We worked specifically with Jordan, and she was absolutely amazing. She was helpful, knowledgeable, and very friendly. If you want to purchase a Lovesac product and are in the DC area, check out this location; you won't be disappointed.
January 2025
The friendly employee that helped us was very knowledgeable regarding the available options (fabric, firmness, layout) and walked us through the purchase, making sure we got all discounts we were eligible for. Thank you!
February 2024
The ladies at the pentagon lovesac( Hannah and Alexis)were very helpful and knowledgeable. They helped us make the decision on which sac and sactional to purchase. They showed as the different kinds so we able to decide what we wanted. So far we are happy with our purchase.
