Lenox Club Apartments

Most Recent Comments

• March 2024 by Alex Elizalde
  My wife and I were looking at apartments in the area and started here at the Lenox Club Apartments. We were immediately greeted by Maya and Karen at the front desk. They were so welcoming and answered our questions. We waited for Lauren to finish her virtual tour and even she took the time to answer our questions and show us a few rooms.The parking on site and the amenities all on the first floor make this our top choice for our future apartment. The view of DC from the top floor is amazing!Thank you ladies for such a warm welcome. My wife and I look forward to applying soon!
• March 2024 by Paula Silva
  This is my third year in the Lenox family, and my experience has truly been wonderful, everyone, from the leasing office, to the maintenance staff, everyone is excellent, I hope to continue for a long time to come.
• March 2024 by Addis gebreselassie
  I am a residence of Lenox club at Arlington VA, for the last 20 years my two kids are born in Lenox club wanted you to pass my respect and uperstation for the property Manager Mr Brad Steptoe and his assistant Roshone Lyons for their services and respectful communication which I am wetness their professionalism. In my 20 years residence I call it home. so great full to see this kind of management service in fact all teams are unconditional helper for every residence please send my respect and uperstation on behalf of my families.
• February 2024 by David
  Multiple unauthorized entrances into apartments by staff and vendors. Documented mold issues ignored & lied about. Confirmed illness by physician. Negligent management. My apt had mold and after 3 weeks of no response to my concerns, I was told the testing company would test & clean. The maintenance mngr gave a kit & claimed it was from a certified testing co. maintenance then allowed a mold remediation team into my apt unsupervised. When asked, the team said they do cleaning and didn't give the kit. Lenox used deceptive tactics to wipe evidence of mold in at least 5 units that I'm aware of. After raising the issue to the VP & regional manager, they apologized & sent an actual mold inspector. To resolve the mold after my vents were cleaned, I was told to keep windows closed & buy dehumidifiers.The mgmt company had been made aware of the maintenance manager's unprofessionalism, dishonesty, and incompetency & continued doing nothing to ensure it was resolved. BMC claimed the maintenance manager was spoken to about it, yet he threatened a woman with a fine if she refused the mold cleaning service (after showing up unscheduled and unannounced) since they had not yet tested for the mold, and without Lenox supervision. To another resident, maintenance insisted they were spraying "mold killing paint". To another resident, they scoffed at his request for a mold inspector and said to the resident that he doesn't "buy them any food or drinks or anything and so why should they do anything for him?".The Lenox and senior leaders at Bernstein Management Company are aware that their staffs grant unauthorized and unsupervised entrance to apartments and the flagrant safety, security, and utterly inexcusable violations continue to occur. I know of multiple units aside from my own where the maintenance team let third party vendors in or gone into the wrong unit unscheduled and unsupervised. This happened to me 2x in the span of two weeks. In the first instance, emergency maintenance went into someone else's apartment. In the second, detailed below, they allowed a vendor into another resident's apartment unsupervised when they were supposed to enter mine. In both instances they offered excuses that it was simply a vendor error or a scheduling error, but despite attempting to pass blame off onto third parties at all opportunities, all that does is make me think the security issue is even worse and that they are somehow even more incompetent. How uninvolved and how many failures have to occur for a third party vendor to perform unsupervised and unauthorized work in an apartment they weren't allowed to be in?A hole broke in the bathtub, which was heavily rusted, which they re-glazed part of, only for the rust to re-appear one month later. My drain in my bathtub and toilet was constantly clogged and every time I reported it, they sent a maintenance team to do a shoddy job. When I reached out to the VP of property management, it turns out that was also not what should have been done and the VP quickly rectified and sent an actual plumbing team, only they went to the completely wrong unit and had to be sent back to my unit hours after they'd left.The pool was shut down because of poor ventilation as the ceilings and walls were covered in mold. There was zero communication about the progress of completing the pool until I kept pressing on the issue and finally consistent messaging was sent out to update on progress. Similarly, the garage renovation was over 6 months delayed without any communication of the delay to residents. If it weren't for a resident tracking down the VP's email address & notifying the regional manager of items that should probably be communicated to residents, no communications would have occurred. BMC leadership was also completely unaware until it was brought to their attention that their property manager was lying, telling his two properties that he was at the other. How uninvolved and poor of a supervisory team and how
• February 2024 by Neal Bonenberger
  Be Aware: Many of the positive reviews here are vague or suspiciously they are repeat reviewers.Some highlights from 2 years at Lenox and dealing with BMC:- Racial epitaphs on the music playing throughout the hallway and common areas.- Other residents provided physician diagnoses stating their respiratory issues were related to air quality in their residence, BMC did nothing.- Conveniently failed to process multiple lease renewals, and then as a result charged residents the much higher (~$800 / month) month to month rate.- Permitted third-party vendors into apartments unsupervised for unscheduled work, in many instances not even into the correct apartment.- Tried to charge residents for denying maintenance after the residents had initially been no-showed and maintenance vendors showed up hours, or days later unannounced / unscheduled.- Had nails sticking out of trim on move in, and warped / damaged flooring, took over 18 months and going to the Director of Residential Properties for BMC to get it handled.- No accountability for their onsite staff, had a Property Manager who was lying to each property saying he was at the other. This went on for over six months, it wasn't even the company that found out, it was a resident.- Ignored multiple residents' mold complaints, Maintenance Manager refused to bring in a tester, and instead spray painted over suspect areas.In each of these instances, the BMC Regional Manager and BMC Corporate Director of Residential Operations were made aware of the issues, provided proof from multiple residents, and failed to do anything. In fact, the same Regional Manager was later reappointed and given a full vote of confidence by BMC to once again take over managing the Lenox. So if you move in, just know that even at the top of the company they're all equally incompetent.
• February 2024 by Bridget Kunz
  AVOID AT ALL COSTS. Non-stop turnover and management issues from Bernstein Management in the 2.5 years I lived here. We had mold, leaks, warped flooring, and cockroaches in our unit. The cockroach infestation in our (very clean and tidy) kitchen was the final straw. These are building-wide issues that have been articulated and reiterated by many residents ad nauseam.MOLDAs a healthy young adult I became constantly ill during the time I lived in this building, to the point that I spent a lot of PTO and a lot of money investigating the root cause. Turns out, I am allergic to mold. Our vents just so happened to be covered in black residue and mold. We had to repeatedly ask management and maintenance to clean the vents due to rapid re-growth, but I continued to have breathing issues and intense headaches. Within 2 weeks of moving out of the Lenox all of my respiratory issues resolved and I no longer need medication to exist in my own living environment.AC/HEATThe building is 20+ years old and honestly should be knocked down and rebuilt by a better company like JBG Smith or Bozzuto. Because of its age the AC and heat turnover is controlled by the building and the property company has to abide by local ordinances regarding when those switchovers happen. So, when it's hot into late fall be prepared for your unit to be 85-degrees. Generally speaking, the building is so HOT all year round that we had 3 fans going at all times in a 1-bedroom, even when the AC was available/switched on.FAKE REVIEWS & SNOOPINGUse your best judgment when reading 5-star reviews for the Lenox Club. There are some that are clearly fake. Management or leasing agents will ask the concierges and their friends to write reviews.I'm friends with the person who runs the resident Facebook group and he had someone message him saying they overheard a leasing agent asking a concierge's friend (because the concierges often just have non-resident buddies hanging around in the lobby, which is weird, but I digress...) to join the Facebook group and report on what people are saying. This is a funny concept to me because BMC doesn't seem to care about responding to emails sent directly to them (with multiple follow-ups) but they will go to great lengths to read about the same complaints through backdoor channels.BOTTOM LINEIf you value your health and sanity, pick a different building in the area and never ever rent from BMC.
• February 2024 by helen haile
  Excellent service ?
• February 2024 by Tish Thompson
  I visited Lenox Club for a tour and fell in love with one of the apartments. Dakota was the leasing agent that helped me. He is very knowledgeable about this property and the area. He talked to me about what I was looking for, picked a couple units and showed me exactly what I was looking for. The amenities are nice, parking is available on-site and everyone on the team that I meet is very friendly. By the time my tour was over, I didn’t want to visit any of the other communities I scheduled with. I have visited other communities but Lenox Club is still the only community that I’m seriously considering as my next home.
• January 2024 by Uptown Walker
  There are a lot of water leak around the building. We’ve lost heat and power on multiple occasions. We can’t control when we want to switch on hot and cold air. Also the common area on the 22nd floor is Horrible. It needs new smart TVs (big ones please), up to date cable box, internet so people can comfortably work up there or stream from their laptops on the TVs.For what I pay in rent I was expecting more.Also the constant turn over with front door staff also reduces the ease of picking up packages because a lot of new people don’t know how to properly organize the mail room.The positives about this place is I’ve rarely seen any pests. The maintenance people are nice and service you quickly. Parking deck is a great deal and convenient. It’s in a great location. Also the building feels very safe everyone that lives here are nice.
• January 2024 by Tish T
  I’ve been visiting newer buildings, but the prices are sky high. I decided to visit Lenox Club because the rental rates are better. It’s much nicer inside than the exterior wood gave you believe. Dakota from the leasing team helped me. The amenities are amazing, as were both apartments he showed me. The building has been very well maintained and the apartments have been nicely updated. Combine that with a 24-hour concierge, friendly maintenance and housekeeping teams and you have everything the newer buildings offer but MUCH better pricing. I would definitely rent here.
• December 2023 by sheharyar basra
  I have been living in this building for like 5 months now and so far everything is really good and special mention to sun deck with Beautiful & soothing view of DC.
• December 2023 by Ruth Seeley
  1. The account that I shared with a previous roommate should have been closed in August 2023. It remains open and indicating I owe rent for the month despite having an entirely different lease that is paid. While the on-site team remains committed to trying to assist me, I receive radio silence from BMC corporate representatives on this issue. It is December.2. Unresponsiveness and lack of guidance for the on-site team on how to change the leasing agreement in the first place (i.e., removing roommate from the lease during the renewal process). This became an unnecessarily time consuming and complicated process for me and, I believe, the on-site team.3. Unresponsiveness to me in seeking confirmation that automated payments were set up following the close-out payments on the account with the previous roommate and payment for November rent (plus late fees) last month. This, in particular, feels like an intentional gap that increased my financial burden.The lack of responsiveness and guidance to her and to myself is unacceptable. I certainly hope BMC Properties management is looking into how this fell apart so badly so that other residents do not experience the same frustration and lack of professional courtesy.It should be noted that any and all positive feelings I have for Lenox Club and BMC Properties as a company are solely due to interactions with the on-site management and leasing teams. Roshone Lyons in particular is exceptional to work with. I am extremely grateful for her attention to detail regarding my lease and resident service at large. She communicated with me weekly during the extended lease renewal process and caught errors in my leasing agreement multiple times that BMC corporate personnel oversaw. She and her team are the only positive experience I've had during the lease renewal and subsequent monthly payment process.
• December 2023 by Conrad Emerson
  Lenox Club as a whole has been a great living experience. You get nice year round amenities and one of the best views in DC. Definitely one of the more cost effective places in the area too.
• December 2023 by Megan V.
  Has everything we need... but everything is definitely a little run down and old. Nothing crucial has ever been a problem, but multiple closet doors have fallen off, the blinds came broken, the screen door came broken, and our bathroom mirror has large stains on it that were there upon movie in that management claims they will fix, but hasn't done anything about it for 5 months. The important things work (shower, washer/dryer, sinks, etc.) which is really what matters most. It's livable, but definitely not luxurious!
• November 2023 by Shirley Farmer
  The Maintenance Team has continued to respond to our every request in a friendly, prompt and efficient manner. Yesterday, when we were experiencing cold air coming from all our vents, the Maintenance Department sent someone up in 2 hours and fixed the problem. We now have warm heat coming from all our vents. Thanks again for a job well done.