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January 2024 by Kamilya ZULFIKAROVA
Thank you so much for Saeed, I bought 2 cars from Koons Arlington Toyota and both times Saeed was very helpful! Saeed is professional, friendly, and a very kind person. He answered any of my questions and help me buy my new Toyota Highlander Hybrid Platinum! He helped us very well and even surprised us with a big red bow for the pictures! I’m very happy to work with Saeed and I highly recommend for any customers in any states of you want to buy a car you have to call and ask for Saeed! He will help you 100% with any questions you may have and help you find the right car! I’m very happy to have met Saeed and provided us with good service from the beginning of the purchase as well as after the sale. THANK YOU SO MUCH SAEED, THANK YOU SO MUCH RAY AND OLEG, YOU GUYS AWESOME ??
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January 2024 by Hillary Schaeffler
We just made our first purchase from Koons Arlington Toyota. Valerie met us at the door with an authentic smile and directed us through the options of the Forerunner. He directed us to the model we selected. After a test drive, we purchased a car that day that was driven over from another dealership. Unfortunately, that car had an issue with the steering column. Valerie and Gian worked diligently to resolve the issue; ultimately we ended up with another car for peace of mind. We very much appreciated how they handled the unanticipated issue and love our new car and would go back next time we are in the market for a car. Thank you Valerie and Gian!
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January 2024 by Yordi
Thank you very much valerii , for an awesome service you provided during my purchase of 2024 Toyota Corolla cross.He was very professional,knowledgeable and friendly salesman.Overall he is a big reason I’m choosing Koons Arlington.Go buy car from him???!!
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December 2023 by Mariam Zakaraia
I had the pleasure of dealing with Valerii during my recent purchase of a Toyota Camry Hybrid, and I must say, the service was exceptional. He was a delight to interact and work with, providing wonderful assistance throughout the process. The overall experience at Koons Arlington Toyota was fantastic, with a friendly and helpful staff. I highly recommend this dealership for anyone in search of a positive car-buying experience.
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December 2023 by Jacob T. Andrews
Quick response after I put in interest for a vehicle. Valerii was a great salesman and answered all of my questions. He was prompt and helped me get the answers I needed.
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December 2023 by David Ricks
My experience with Koons Arlington Toyota was excellent. The Salesman I worked with, David Rothschild, was efficient, thorough and professional. My GR86 was not immediately available. David worked with his Manager to assess availability among the recent shipment delivered to the Port. He located the car earmarked for other sister Koons dealerships and arranged to have it transfered to Arlington. He gave regular updates on locating the car, and then shipping dates once the car was secured. There were no surprises when it finally arrived. The purchase went through without a problem and I'm extremely satisfied. I live close by the dealership and plan to have Arlington perform all the scheduled services.
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November 2023 by Jennifer Katac
Had an awesome experience with Nick Rassi as my salesman. He answered all of my questions and was very helpful throughput the whole process. I missed out on an earlier sale because I “wanted to think about it” and less than a week later, Nick called to let me know that there were three more 2022 Toyota Corolla Hybrid LEs that had just come in that matched what I was looking for and while my car is “used” it was practically new at 4,028 miles, which was much lower than the earlier sale I missed out on. I greatly appreciated this since I live 45 mins away. Thank you Koons Toyota Arlington, especially Nick Rassi! He even went to the bank with me at the end of the sale to collect my cashiers check for my down payment…I had mistakenly thought I could just put it on my card- who writes checks anymore? I LOVE my new car! Pics of new Corolla(white) and my old 2009 Corolla S that is currently listed for sale there.
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November 2023 by Sean Lynch
I was so excited to try the concierge service at Koons Arlington Toyota for my Yaris. The vehicle pickup and return went smoothly. From there, things went downhill.The repairs at Koons were not good. First, they didn’t have the parts and had to hold my car an extra day for a muffler (remember that bit). Then, after I got the car back, the muffler was not suspended correctly. The entire exhaust was only hanging by the pipe. I gingerly drove the car back after calling. The service department treated me like it was my fault that an aftermarket muffler was installed on my car—the part that they kept my car for an extra day to install (I was never given the option to have a certified Toyota part installed). Even after being rehung, the car still made noises from the improperly installed muffler. I had trouble getting seen for this lingering issue and even had to speak with the Service Director. Eventually, I got on the schedule. They gave me a loaner while they made another repair and test drove the vehicle. It was improved, but I still have problems whenever the vehicle is sitting lower due to a bump or having several passengers in the car. I will probably have to take my car elsewhere to get the muffler replaced. I wish I’d never taken my car to Koons!
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October 2023 by Crystal Burr
I had a great experience purchasing my new vehicle here. Alex H. was who I worked with and he got me exactly what I wanted. He stayed in touch with me until the car came in and provided updates and answered all my questions. He even made sure the roof bike rack was removed before I got there as I requested. He was such a pleasure to work with and so was Alex on the finance team. Overall I would rate this dealership high because of their customer service.
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October 2023 by B. Walker
After going from dealership to dealership we chose to purchase a car from David. We have absolutely no regrets working with David and so glad we took our time to find the right dealer. We had to order our vehicle, but that was expected given the current climate. David consistently sent us updates and and was always easy to get ahold of. He was very honest and we closed out the deal with no surprises. If you want a hassle free transaction with no hidden agenda, see David. Thanks David. You will be seeing us again!
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October 2023 by Camille F.
I wouldn't be posting this if this incident wasn't just the latest in many over the last year. I used to get all my RAV4's repairs done at Koons--we're talking a decade of good service, after we purchased the car from them. And starting with an attempt to buy my next car from them (hidden fees galore, rude sales tactics) and ending with today's attempt to get a flat fixed there, I've really given up on getting any decent service from Koons again. I got a screw in my tire a few days ago, approximately 3 inches from the corner where it curves, and Koons told me it "wasn't on a flat surface" so the tire would need to be replaced--costing $375--plus labor (what labor? Putting a tire on?) for another $350. That's $725 for fixing a flat. Two other reputable repair shops told me it could be repaired, so I had one of them do so, for a whopping $33. Do better, Koons.
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September 2023 by alyssajoymarie
I was looking to purchase a Camry and got in touch with Saaed. He has been wonderful at keeping me updated on the car I wanted to see. I went in to Koons Toyota with my husband and from the moment we met at the door he seemed on the go. He let me test drive a car they had on the lot. From there we went back to his desk and went over car, specs, cost. He also answered questions that we threw at him. This gentleman has REMARKABLY OUTSTANDING SERVICE. He personally went out his way to pick up another Camry that they did not have on the lot and brought it back for me to purchase. I was beyond surprised he actually did that. Props to his manager also for working with him on that! If I could do it all over again or recommend others to this location I will. Service was excellent start to finish. 100⭐️ Thank you to Saeed and Koons Toyota for the amazing service
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September 2023 by Taj Abdalla
They did me very well. They do care about you and they go above and beyond to help you get the car that fit your need and leave you with great satisfaction. They work with you and not against you as the other dealers in the area. The finance team was very helpful, especially the BIG guy. I worked with Saeed "great salesperson" and he is very knowledgeable and knows what he doing overall, he treats you with respect with great manners . Overall, I'm very glad I went there and if you are a veteran they have good deals for you..Arlington Koon all the way baby
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September 2023 by Luke
I worked with Roger to buy a car at Koons Arlington Toyota - I had a great experience from start to finish. He provided information about the type of car I was looking for, greeted me at the door of the dealership, accompanied me on a test drive, and helped guide me through the paperwork. He even offered to snap this picture of me just before I drove home. Thanks, Roger!
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September 2023 by Tyler G
Daniel C. at Koons Arlington reached out to us proactively based on our requests for a specific vehicle and color. This along with certain packages, he made a video and showed the vehicle that meets our needs perfectly and provided a no hassle sale. We love this new ride. Excited for adventure!!
