Kitchen & Bath in Arlington, VA

“Thank you David, Rafal, Elizabeth and Dru for an amazing experience and process for my kitchen renovation. I was referred to K/B by dear friends who also had a kitchen renovation done by the team. I only had to see their kitchen and I looked no further, KB Factory it was!! So The journey from start to finish, from design, selection, renovation schedule, payment schedule, communication and closure was a smooth and enjoyable process. David, Elizabeth and Dru are an amazing team, supporting each step of the process and available to answer questions and address any concerns. I was most impressed and awed by the 3D design David created with the potential design, which was helpful for me to see visually. Most of the selections for kitchen items are done right in the showroom. I made trips to Mosaic Tile for my floor and backsplash and Pacific Sales with Best Buy to purchase my appliances. Melissa at Mosaic Tile was supportive and knowledgeable. Issac , with Pacific Home supported with suggestions for appliances per my renovation information, submitted all information to K/B factory and coordinated the shipping and delivery. The contractor, Rafal and his team were efficient, thorough, careful and left my home clean each day. I am truly grateful for this team and my new kitchen !!!!!”

“Great selection of bed linens, table cloths and napkins. Very friendly and efficient service at affordable prices. The bath sheets are so comfy and fluffy. Give them a try and save money.”

“We have bought two appliances from Bray and Scarff at the Arlington location since moving into our house 6 years ago. The first was a refrigerator - and it was excellent. We went to the store, had a helpful associate show us models, and - boom - a day later had a new refrigerator.Where Bray and Scarff really shined and impressed us, however, was with our recent stovetop purchase. I won't belabor you with the long story, but the TLDR is that we had tried for months to buy a new stove top from an associate at B&S -- and it was dismal. Endless emails back and forth. We paid for two measurements. And we were constantly chasing the associate.I was about to give up, but then a new associate - Ali - stepped in to help me. WOW What a phenomenal change. Ali was thoughtful, fast, and driven to help us get the stove we wanted. He responded to emails and texts within minutes - not weeks. He got the measurement perfect, communicated very precisely about the details, ordered our Wolf induction stovetop within a few short days (as a pose to MONTHS without ordering from the prior associate) and the second things were delivered, scheduled our install. He was also thoughtful and consultative - not pushing us in one direction or the other, but really helping execute our desires.The crew that did the install was also excellent: kind, thoughtful and were clearly experts. They had to cut about an inch into the countertop, remove parts of our internal cabinetry, and had to do complex removal and setup of the fan system from the crawl space. They did the whole thing in a few short hours and ensured cleanup was done properly.Ali and his team are absolutely amazing. If you go to buy an appliance at B&S - ask for him. You won't be disappointed.”

“Exceptional Customer Service Experience!!!I recently had the pleasure of visiting the Williams Sonoma store in Arlington, VA, and I must say, it was an exceptional experience from start to finish. From the moment I walked in, I was greeted with warm smiles and genuine hospitality that made me feel right at home.What truly sets this store apart is its unparalleled customer service. Not only are the staff incredibly knowledgeable about their products, but they also go above and beyond to ensure that customers like myself make the best decisions possible. I was impressed by how they took the time to understand my needs and preferences, guiding me towards products that perfectly suited my requirements.What truly blew me away was the fact that even after a few months since my last purchase, the staff still remembered me. This level of personalization and attention to detail is rare to find in retail nowadays, and it speaks volumes about the dedication and commitment of the team at Williams Sonoma Arlington.Moreover, the empathy displayed by the staff is truly commendable. They genuinely care about their customers and their satisfaction, making the shopping experience not only enjoyable but also memorable.Overall, my experience at Williams Sonoma Arlington, VA, exceeded all expectations. The combination of exceptional customer service, knowledgeable staff, and genuine care for customers makes this store deserving of nothing less than a five-star rating. I highly recommend it to anyone in search of quality products and top-notch service.”

“Tyricia, the Customer Experience Outreach Leader, was absolutely incredible. I had a very complicated transaction that involved physical gift cards, e gift cards, and reward points. Initially the transition did not process correctly, however she worked tirelessly to get it resolved. She escalated the issue up to the corporate level to see that it was resolved. She kept me in constant communication via phone every step of the way. She even took the time at the end of the transaction to let me know how the problem was rectified. This is truly emblematic of good customer service. I so very much appreciate her hard work and dedication towards this complicated transaction, and seeing it through. Thank you! She deserves a raise.”