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November 2024 by Noor Mutawy
0 stars with no hesitation. Staff did not assist with anything. When going to the fitting room to try on ONE button up shirt they said it was not allowed to open up the packaging. We have purchased from other locations before and never heard of this rule. However they still insisted we can’t open the package whatsoever.
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October 2024 by Al N
Eric was so friendly and helpful. I’ll definitely be coming back here!
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August 2024 by Samantha Reilly
After a truly painful experience at the Alexandria branch and the Christiana mall branch locations we had a good experience at the Pentagon City branch. LaWanda, Eric, and district manager, Shannon, helped us ensure our wedding was not ruined by the lack of help we received from other Jos A banks locations and relieved a ton of stress that we had just 3 weeks out. Huge kudos to them, and thank you so much for your help and positivity. If you're in a situation where you are stressed and don't know what to do next, ask for LaWanda, she is calm and professional and will get you sorted out!
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July 2024 by Adrian2245
Some of the worst customer service I have experienced from a department store in a while. I had an appointment for 6pm, but when I arrived, I was met with blank stares. I intended to buy a suit, some shirts, and ties, but when I asked questions, I was simply told they didn't have my size. This is surprising since I am 5’11” and 185 lbs, so there shouldn't be any sizing problems. Although I eventually found a suit, no one helped me locate shirts in my size. I wanted to try on a shirt to check the fit, but I was told it wasn't possible, and the staff member walked away. Despite having an appointment, it felt like pulling teeth to get any service. I wouldn't recommend this location at all. However, the Alexandria branch, just 12 minutes away, provided a vastly better experience. Alice at the other branch was incredibly helpful!
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April 2024 by sana chunara
Rashad is the best!!! His excellent customer service is beyond the best!
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April 2024 by Alcides Manzanares
By far this was probably the worst customer service experience that I have encountered. I made an appointment for Sunday 3/10 so that I could get fitted for my wedding suit but upon arrival I was told that they couldn’t find my appointment and that online appointments don’t count..and that was it. The guy behind the counter had a deer in the head lights look like he didn’t know what else to do. I asked about rescheduling, about looking what they had to offer as far as wedding suits go. I showed him pictures of suits I saw on their own website and he said they weren’t available..? I don’t know what the hell was going on at this place but I’d advise people to do their shopping elsewhere.
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March 2024 by Fred Perkinson
We were visiting the D.C. area and needed an immediate solution to our clothing shortcoming. Our son was selected to present the wreath at The Tomb of the Unknown Soldier. Mr. Rashad Booker of Jos. A Bank in Arlington, VA committed himself to resolving our dilemma. He found a suitable blazer and tie that were of the proper fit and style for the ceremony. We are grateful for his courtesy and professionalism. This company is in excellent hands with Mr. Booker representing it. Thank you!
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January 2024 by Rebecca Spencer
Shawn has a great eye! He made finding an outfit for a friend’s wedding easy and fun!
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January 2024 by Sam P.
When you walk into Jos A Bank you expect to be swarmed with service. Not this one. I couldn't get somewhere to help me at all. Was going to buy 2 traveler suits that were on sale but no one was around to give me advice or help tailor it. Won't be buying anything expensive at this location.
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December 2023 by Jacob G.
I recently brought in MW custom suit pants (i will not go to the one in Alexandria again) to have a pocket repaired. I received the "come get it" email a few weeks back. When i checked the store hours today Yelp indicated they were open until 7pm. When i arrived at 6:30 they had their holiday hours posted that they closed at 6.No problem. I was there late, technology is great, but we have all worked retail and this happens. One of the staff happened to be leaving so i asked if i could pickup my pants anyway. After confirming there was nothing to be done but pick them up, they brought them out. They didn't have to, i would not have had any issues with that as they were closed. However they saved me the hassle of having to drive in again. I didn't get anyone's name, bit it was the crew working the evening shift on 12/17/23. Merry Christmas and thanks for the help.
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November 2023 by Anson Luna
Big selection, but 1 star for customer service. How do you expect to sell anything when there are no customers in the store, and none of the employees offer to help.
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November 2023 by Alissa Jackson
Very rude manager!
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August 2023 by thomas ortega
Abde the store manager is good at what he does he’ll fix you up right
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August 2023 by Christian Denham
Went here early one day last week when it was raining. I needed a tie for my father's funeral and was afraid of it getting wet walking back to my hotel since they only have paper bags for small items. The morning manager was kind enough to go to the back to find something that would keep the tie from getting wet. Thank you for taking care of me.
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July 2023 by Christopher Morales
Today was my first day visiting Jos A Bank at Fashion Centre - Pentagon City to explore suit options with my fiance for our upcoming wedding and to our surprise we left feeling disappointed and underserved with regards to customer service.I chose Jos A Bank as the tailor for our wedding because I've had great experiences in the past at other Jos A Bank locations. Excited, we walked into the Pentagon City location around 3pm on Saturday, July 8 with nothing but high expectations. One gentleman gave us a warm greeting and asked how he could help us today. I notified him that we were looking for a medium purple custom suit for our wedding. Another salesman at the register, without looking through the inventory, quickly jumped in to say that this store did not carry purple custom suits or anything of that sort. A little taken aback by the short response, my fiance asked if there were fabric swatches we could look through. The abrupt salesman pointed us over to the custom section and remained at the register despite the store being empty. We looked through the fabric swatches with no assistance until the abrupt salesman walked over with a handful of new swatches from the register and stumbled upon a new purple fabric. He then notified us that the new purple swatch was limited edition and we would have to order the suit soon with no option to tailor the shoulders in the future. For some reason, he then recommended K & G as our best option and told us that he was not trying to push us out of this store. Trying to understand his K & G recommendation, we informed him we were unfamiliar with K & G and asked if they offered custom suits. He answered yes and explained K & G, Men's Wearhouse, and Jos A Bank were all under the same umbrella.From the beginning of our conversation with the abrupt salesman we definitely did feel like he was trying to recommend we leave and he even confirmed our thoughts by verbalizing that it was not his intention to push us out of this store. We felt very unwelcomed and decided it was best for us to leave despite us being in the store for less than 10 min. I was extremely disappointed with the customer service we received by the abrupt salesman. With this type of customer service, how can I with good conscience use this store for my wedding or recommend this store to others? Prior to my visit, I selected Jos A Bank for my wedding tailor because of my previous positive experiences at other locations and found it disheartening for the abrupt salesman to recommend me elsewhere. We hope that others have not been turned away so quickly after having selected Jos A Bank for their special occasion.
