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March 2024 by C R.
I asked about services and Marcellis explained what could be done to my vehicle. He also recommended where one service could be performed. He was very detailed with explaining the services that I needed and gave me a price on everything before totaling the amount. They performed the service requested and additional service that I forgot I needed. He also informed me of promotionAl savings. my car was in and out and he and the staff were exceptional. my overall experience was 100! Thank you!
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February 2024 by Kaitlyn Comer
Out in less than 30 minutes for an oil change. The staff was quick and polite. Smooth experience.
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February 2024 by Michele Monroe
Super great staff - Greeted by Abdul and was so nice I went to 7-11 while waiting and got us both sweet teas. Then, the next technician, was amazing - checked me out and did not push when I told him I just need the oil today, he changed the filter and topped off all other fluids. I will be back to this convenient location next time. They know their craft and the customer service is the reason I'll be back. Hopefully with a COUPON..hint! Synthetic is like over $107. 00---
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February 2024 by La La
DONT COME HERE!!! Unprofessional!!!! THE WORSE SERVICE IVE EVER ENDURED!!!!I came here for an oil change. It was a Saturday and they had an hour left before closing. I was waiting for almost two hours watching customers come in after me but leave before me. I went to see what was taking so long. The store manager had my hood open and was trying to fix my hood latch the he broke while trying to open my hood. Not only was he trying to tape my latch he had zip ties for the grill of my hood. Remind you I have a Fairly New 2019 jeep trailhawk. The store manager lied in my face saying that my latch was swinging everywhere which made no since to me at all and that was the reason for him to tape it. When they were finished with my vehicle and gave me my keys, I noticed that my light was on about my hood being open. I went to get a worker and he said he not trying to break anything so he went to get the store manager. The manger said I drove my truck in with it open and I explained that , that was a lie once again and my vehicle sensors won’t allow me to drive my vehicle. One of the workers pulled my vent off from my grill stuck his hand in there and did something to my latch to close my hood. I will never come here again and I’m in the process of suing!
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February 2024 by Lucas Dillistin
Went in for an oil change and was in and out in about 20 minutes. The staff was very friendly and helpful. Overall an extremely pleasant experience.
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February 2024 by Jeff
Polite staff. Efficient service
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February 2024 by cj brooks
Great service!
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February 2024 by Eileen
Came here last night around 615pm and they fit me in easily for an oil change. I usually wait ~2 hours at a dealership and had never been to a jiffy lube prior to this. Walter was so friendly and so was the other employee that helped me. I was in and out in 30 minutes at the most. Fair prices, very friendly people. I will be back!
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February 2024 by Mackenzie Johnson
This is the worst jiffy lube. Everytime I go they’re extremely rude. Today I tried to get a refill of my windshield fluid (that they didn’t top off when I was there a week ago) and they wanted me to wait 45 minutes.
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February 2024 by Meghan Mason
Long lines, incomplete service, strange behavior from random people circulating inside the waiting area
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February 2024 by Kevin Waller
I have been using this Falls Church. VA location for years now for oil changes mainly but would use them for any of the other services they offer for my car. All of the employees are nice and some fun to have a regular conversations with . There is one employee, I believe is the manager who always give excellent customer service with explaining all aspects of the service they provided for my vehicle.
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February 2024 by JordanMakesMaps
A Walter White (great name, great guy) helped get my oil changed and tires rotated. They had a skeleton crew, but he saw that might work got done very fast. I'm happy with the work and will return to this location for future needs.
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February 2024 by Love Junior
Always courteous and expedited service - thank you.
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February 2024 by Brandon Croarkin
Friendly staff
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February 2024 by Bryan Lassiter
The oil service here was wonderful. I noticed in their service option that they clean headlights (outside only). My lights were very yellow. Now they are white and clear. They are great all around. Five stars!!!⭐️ ⭐️ ⭐️ ⭐️ ⭐️
