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“There’s a representative there by the name of Lisandro. I have to say it’s for employees like this that big name brands like T mobile are going to keep their business thriving for many years. Lisandro took away the stress I felt before walking into the store. 10 stars Lisandro thanks for your help”
“There was one man on site to help customers, but he helped five people calmly and kindly and was very time efficient. Mohammed listened to problems and very quickly provided solutions, getting everyone on their way with no hassle. Fantastic service and very knowledgeable.”
“Yomi is an outstanding staff member working at T-Mobile. She helps me deal with my returned modem. This store treats its customers much better than the one on Clarendon Avenue.”
“Top notch people from the sales and support to onsite techs. Knowledgeable and seem to want happy customers instead of just paying customers, unique to their industry!”
“KEENAN…..
Went to this Arlington Va location yesterday to upgrade my phone and AirPods I was assisted by Keenan his customer service was on 1000% he helped me get a new iPhone, AirPods, plan upgrade and a couple other things for like $380 he was so very detailed and knowledgeable that he was able to explain to me how I could get a even higher trade in value for my phone by upgrading my plan so I was able to get my new iPhone for way cheaper then he pointed out how my employer gets a 15% discount on the monthly bill so essentially even though i upgraded I would still be paying around the same price
JUST AWESOME!!!!!!??”
“The reason i give 5 stars for this store is because of this person Emely because she provided me an excellent service. She was prompt, knowledgeable, and very courteous throughout the entire process. She took the time to answer all my questions and made sure everything was resolved. Truly outstanding customer service! she deserves a higher position. Thank you very much”
“I can’t say enough good things about my experience with Julian at T-Mobile! After visiting three different stores and getting nowhere, Julian was the one who finally stepped up and got things done. He was patient, knowledgeable, and really took the time to understand my issue. His professionalism and willingness to go the extra mile truly stood out. Julian is the kind of employee who makes you feel like your problem matters, and he gets results. If you need help, this is the guy to ask for. T-Mobile is lucky to have him on their team!”
“I had a problem with my new Galaxy S25. The Home screen suddenly was different and I could not fix it. I brought it to verizon Center at Pentagon City / fashion Center in Arlington. The technician named Wayne identified an app that I had downloaded which had like a virus he got it repaired got rid crazy app it was ruining my phone and restored my s25 back to full function I'm very grateful to Wayne. He was very patient with me since I'm in the field of Medicine cell phone technology. But I depend upon my cell phone for use in my medical practice as well as everyday life. Thank you Wayne six stars
Dr Michael Batipps
Neurology”
“Gavan is awesome with his beyond tour of duty for customers service while supervising his whole store in amazing order! Great potential talents gifted to Verizon! Sincerely, Si Hoang”
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“I’d like to thank Maliq for the excellent service and respectful attitude He was very professional and helped us with all the details patiently and clearly. Our experience with T-Mobile was outstanding thanks to him. Thank you so much ?”