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October 2023 by Abs M.
Every time I come here the customer service people have the worst attitudes!! Their hot bar is atrocious as well the only thing you can get is a sandwich and the employees don't even want to do them. It's better just to go elsewhere for lunch.
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September 2023 by Chen M.
I have always considered this grocery store chain a step above the normal average grocery store, just because of the upscale ambience and organization of the store. The deli section, seafood counters and even the floral area are all laid out perfectly and completely modern. I've come here several times although it is somewhat of a walk from my office in Crystal City. For me it's definitely worth the exercise and extra effort to come here because I enjoy the salad bar and hot bar that the have. I arrived somewhat early today at around 10:30am and the hot bar had not yet opened, so I went ahead and prepared me a fresh kale salad with all of the important vegetables that I like. Marshall in the deli was extra helpful to me and he points out some of the prepared sandwiches that they have as well. added shredded cheese, grilled chicken strips, carrots, tomatoes and peas. For the dressing I got the buttermilk ranch. Now I need to get ready for the 20 minute walk back to work!
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April 2023 by Carl B.
The young lady working the sandwich area is very rude. She was not helpful at all and her attitude was terrible. In addition, it took her 10 minutes to get over to the sandwich area. I will definitely not be going back for a sandwich at that location.
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December 2022 by Peter T.
Always I go to Harris Teeter for my lunch at least five or four days a week and also I go two times a month for grocery. This Harris Teeter is verse sandwich shop it is crap they don't know nothing they don't have nothing always here. There is nothing cashier in customer service attitude. Every time I go to this Harris Teeter. I got pissed off and disappointed. I wish they do something about it. People like me every day go to Harris Teeter they got pissed off.
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October 2022 by Monica W.
Tl:DR My first time coming in here after noticing my sugar was low. Beef and broccoli is very good and would be the only reason I come back (reason for the stars). Does not take Apple Pay and the staff rude asf. I know soft skills are actually hard to learn but why get a job where you have to work with people and can't put on your great customer service mask on???? I honesty would rather drop from low blood sugar than come back in here.
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September 2022 by John P.
Do you ever notice how certain jobs seem to attract ugly peoples to work at them? Well, I have and bitches in the grocery store is right up there with 7-eleven. Rude fuckin women working here! Rude and uggggly shewww. The one they got up at the front of the place could stop a train. I shouldn't have to look at that!
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August 2022 by Amy N.
The worst cashier-checkout experience in the area. They are sloppy with scanning. They have double-charged me for items (e.g., weighed one bunch of bananas twice and charged me the identical amount twice; receipt from August 28, 2022), and forgotten to put my items in the bag on numerous occasions. I don't have money to waste on being double-charged or have items missing when I get home. Sale prices are a disaster. Tags are in front of the wrong items on a regular basis. Minor pluses are 1) deals on weekly ad circular items and 2) occasional BOGO free sales that are not listed in the weekly circular. However, tags are often misplaced so that's something to be aware of when shopping for sale items. Overall, just not good.
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August 2022 by Kate P.
Came here at night and there were no cashiers, just the self checkout lanes (2 of them). Naturally people had no clue what to do and what should have taken a few minutes took 10x as long. Very poor experience.
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April 2022 by Gretchen S.
Tried to order subs and 1 pizza online. System slowly prompted to order on separate tickets. Ok - no problem but yes inconvenient. Tried to reorder subs only first - system gave message about order activity and promptly crashed. Order wiped for 3 super specialized subs. After a few more attempts - gave up online. Tried to call. No one answered but I was determined. Young man finally transferred me to deli to place my order. After which, no one bothered to pick up the phone. I hung up now fully disgusted. Over an hour now and still could not order 3 subs 1 pizza which should have taken 5 min tops. :( SUPER DISAPPOINTED in Crystal City Harris Teeter. Will never return or order from HT again. Not sure how HT thinks they can compete with Wegmans with this kind of ridiculousness and poor service.
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January 2022 by Tyrone S.
The store is good, with everything I need, but that's not why I'm giving them 5 full stars today. Right now, I just left the Crystal Gateway HT location, after having a terrible day at work today (back to back meetings, last minute demands, and I found out that a good friend from high school today). As I was checking my groceries, the checker was a lady named Karen. Her pleasant personality, professionalism, and simply just our pleasant chat made me close out today on a good note. You never know what people are going through, and simply providing a pleasant customer experience can make or break someone's day. I want to thank Karen for making my day better. (And congrats on losing that 20 lbs. too)
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November 2021 by M B.
The quality and freshness leaves a lot to be desired, especially compared to other HTs in the DC area. I'll skip this store next time.
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November 2020 by J E.
It's a decent location, in an area with mostly condos, apartments and office buildings and it's a quick walk from local hotels. Unfortunately, they have a very limited supply of greeting cards. Service was friendly and with a smile.
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September 2020 by Biruk M.
So I've been shopping here for the last 3 years and I have to say, this grocery store is not bad. They tend to have everything that I'm looking for--especially for a small establishment. The reason I had to amend my review is because how great the seafood/meat deli counter employees were during my several visits. Always professional. At least 3 times, when I ordered a salmon, they were able to get the exact weight with the first try; now that's impressive. The only negative (-1) that I had to mention is the small produce section. I do understand it's a small store but compared to, lets say, the alcohol section, it's considered quite small. Nonetheless, I would still pick this store over the one in Shirlington. Great job to the employees.
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March 2020 by Bryan J.
First and last experience using ExpressLane online shopping. This location usually is fine to run in and grab some things, as there is another location down the street and this one is off the beaten path. My order was quoted as being ready between 12:30 and 1:00. At 12 I received a call that the "personal shopper" was behind and would need a few extra minutes. No huge biggie, so I arrived around 1:20. Pressed the call button in the designated area, no response. Pressed again, nothing. Pressed 15 more times, radio silence. I finally called the store from my phone (which was incredibly difficult considering it's underground), and briefly spoke with a manager who confirmed my name and said the shopper would be out in 10 minutes. I pulled into a nearby space, and watched as people pulled into spaces and actually came out the store with full carts - mind you this is how long I sat there, almost 30 minutes. As I prepared to go inside and just get my own d**m groceries, a woman in an apron runs towards the car and says she's the deli manager and the shopper is overwhelmed and it'll be another 10 minutes. I told her that I could've did it on my own at this point. She motions towards the parking garage and says they are busy but she will attempt to help the shopper. At this point (since I'm stuck since I prepaid), I've taken out my work laptop and files and have starting doing work. Another 30 minutes goes by, and the same deli manager - carrying her items to go home - walks to the car and says "she's bagging up your groceries now, it'll just be another 10 minutes. She's coming with a manager since I told them you were irate" I'm irate???? Well now I am, knowing that folks are going to be coming out towards me on the defensive. I'm moreso peeved that I've gotten this "10 more minutes" bull over the course of almost 2.5 hours now. And I'm fully aware that all of the folks leaving with carts full of food means that my order is probably underfilled. A full 20 minutes later one employee comes to the car, says that it was crazy inside, thanks for my patience and that my car smells good, and slams the door shut - that was it. A complete waste of time. And yes, only half of my order was filled. On a somewhat amusing note, two Hispanic cleaning folks (HT employees) stood with brooms/trashcans/etc. next to my car chatting and laughing my entire visit. Literally did no work.
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December 2019 by E T
Pharmacists are very helpful and courteous.
