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September 2024 by Will292956
Ripoff. Not only were they not here during business hours so I couldn't ship even if I wanted to they have handling fees additional to shipping that are 10s of dollars
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August 2024 by Ebony Powell
Hello all, I'm the current manager at this FedEx Office located inside of the Crystal Gateway Marriott at 1700 Richmond Hwy. and the hours of operation are 8am - 6pm Monday thru Friday. We are here for all your printing and shipping needs, feel free to stop by....
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August 2024 by Tishearra Robinson
Ebony was truly amazing and a real lifesaver. I had an art event to attend, but at that moment, I had no prints to sell and was panicking. However, Ebony went out of her way to print everything I needed and more, ensuring my first art event was a success. I will definitely be a returning customer at your location. Thank you so much, Ebony I really appreciate all your help. You saved my day!!!!!????
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June 2024 by Hunter Starnes
Extremely helpful and nice staff makes up for lack of street parking. Thanks Amir and Chris!!
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May 2024 by Ryan Janoch
Address directs you to one in a Marriott where they charge to drop off packages. Not accurate
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May 2024 by Sharon Ehde
Ebony pulled off a miracle for me. I had a short notice, rush order, for a customer meeting that I needed right around the time FedEx opened. Ebony was very busy and managed to get the job done for me. The print work was perfect quality. I HIGHLY recommend this location. I hope Ebony's manager knows what a gem she is.
Ebony, thank you for going above and beyond for us!!!! I look forward to doing business with you in the future.
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May 2024 by Red Forman
I was impressed with the customer service at this location on my visit recently week before last. It was late in the day and it seemed only one staff member, Jasmine, was there handling things by herself. Her customer service skills were outstanding - multitasking efficiently, handling completely different types of requests with skill, helping one older customer needing a lot of extra attention with incredible patience and courtesy, and making sure to follow up with me later on my shipment since I wasn’t sure it was entered in the system correctly. So, thanks!
While I’ve witnessed the shipping business part of FedEx really deteriorate in overall customer service and performance over the years, the experience with this location and with one or two representatives I spoke to on the 800 no. was redeeming, so, hopefully things are turning around?
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April 2024 by Steph
I ran into the store right after work but only 5 minutes before closing. I was greeted by Jasmine who was incredibly friendly and helpful. She was not only very patient, but also resourceful in helping me solve a shipping inquiry. I can't thank Jasmine enough for helping me resolve my problem and not even hesitating to stay after closing to assist.
Fedex is always more reliable than other shipping options and representatives are more helpful. Jasmine is an exemplary example of this.
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March 2024 by Ken Willis
This page says that the business updated its operating hours, 11 weeks ago, but they are wrong. They open at 9 AM not 8 AM. Took off work to go and they were closed.
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March 2024 by P P
The girl at the front desk was really very helpful, appreciate your support!! Fedex service is way better than UPS.
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February 2024 by Ja'Muan Webb
I wanted to share my outstanding experience during my recent visit to the FedEx Office store and specifically highlight the exceptional assistance provided by Maggie. Her exemplary customer service and expertise made my shipping needs effortless and stress-free.From the moment I entered the store, Maggie greeted me with a warm and friendly smile, immediately putting me at ease. She attentively listened to my shipping requirements and expertly guided me through the process, providing valuable insights and options that catered to my specific needs.Maggie's remarkable knowledge and professionalism were evident throughout the entire interaction. She efficiently managed all aspects of my shipment, ensuring that everything was handled promptly and accurately. Her attention to detail and commitment to exceptional service truly exceeded my expectations.Overall, my experience at the FedEx Office store was nothing short of excellent, thanks to Maggie's outstanding assistance. I left the store feeling confident and grateful for the seamless and positive experience she provided.I cannot speak highly enough of Maggie's dedication to customer satisfaction and her impressive ability to deliver exceptional service. She is a true asset to the FedEx team, and I will not hesitate to return for any future shipping needs based on the stellar service she provided.Thank you, Maggie, and thank you, FedEx Office, for setting the standard for exceptional customer service.
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February 2024 by Pankaj Parikh
The girl at the front desk was really very helpful, appreciate your support!! Fedex service is way better than UPS.
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December 2023 by Mike Giuliano
I printed and shipped some items here today and the customer service was phenomenal. I was greeted when I came in and helped with everything. I don’t recall the names of the two women that assisted me but they were great.
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December 2023 by guang yang
The worst experience, it takes 15 min just to drop off and get receipts. I would avoid using fedex from now on.
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November 2023 by Will Rice
Fast, friendly, and professional service.
