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March 2024 by Alexis Eaddy
The team members who I spoke with on the phone and in store were superb, this rental was last minute and the team here was patient, kind and thorough. I will rent here again in the future.
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March 2024 by Debra Blair
Easy process. Car was waiting for us when scheduled, everyone was very nice, helpful and professional.
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March 2024 by Emilia Davis
I am writing to express my utmost appreciation and commendation for the exceptional customer service provided by Charles Plax at your Shirlington location.Recently, my family encountered an unusually challenging situation regarding our driving needs. Despite the complexities of the circumstances, Charles Plax went above and beyond to assist us. His patience, professionalism, and unwavering dedication to ensuring customer satisfaction were truly commendable.As the Branch Manager, Charles exemplifies the epitome of outstanding customer service. His willingness to listen, understand, and promptly address our concerns left a lasting impression on us. It is evident that he possesses a remarkable ability to handle any situation with grace and proficiency.In every interaction we've had at the Shirlington location, Charles consistently demonstrates a genuine commitment to exceeding customer expectations. His positive demeanor and proactive approach have undoubtedly contributed to making our experiences with your branch truly exceptional.Please extend my sincere gratitude to Charles Plax for his phenomenal customer service. His exemplary performance reflects positively on your organization and reinforces our confidence in continuing to choose your services in the future.Thank you for your attention to this matter. I look forward to continued excellent service from your team.
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March 2024 by Sarah Younes
Easy, fast, friendly service, and I actually got money back at drop off because I came a couple hours early - great experince!
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February 2024 by Maiya Clanton
Always great service at the Shirlington location!
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February 2024 by Sherria Williams
The Best Enterprise I have ever gotten a car from, had some family issues out of state and I have been delayed getting car back but they have been nothing short of amazing in assisting me I truly appreciate all of Dalton’s help your amazing and so is your customer service
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February 2024 by kriti taneja
Really great and helpful staff
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February 2024 by Jim Wood
I was very pleased with the outstanding service I received from the people I worked with. They were all patient, polite and helpful in every way
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February 2024 by Kazi Mohaimain Habib
Best experience I ever had renting a car. I called them on an emergency basis stating that I needed a car right away, and they came up with the best bang for buck - a 2023 rav4 in perfect condition! God bless enterprise.
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February 2024 by Charlencia Philippe
Great experience as always, the only location I like to get my rentals from. They get me in and out in less than ten minutes, the staff greets me with smiles as soon as I walk in the door. Thank you all!
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February 2024 by Alexander Thickstun
The staff were all very professional and helpful!
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February 2024 by Brianna Keyner
The pick-up and drop-off process was incredibly smooth and hassle-free. The staff provided exceptional customer service throughout my entire experience.
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February 2024 by Pauline Mitchell
Staff is courteous & efficient, friendly
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January 2024 by Fee Ward
Great Customer service!
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January 2024 by S B
This location used to be my least favorite until the team completely changed for the better! I was super lucky to have this group of professionals to help me get my life backup & going after my car was hit. First off, Turner was the one to go above and beyond to scoop me up from caliber collisions to their location. He was so sweet & personable! From there, I met with Dalton & Charlie who helped me get into a vehicle, ensuring that the insurance company would get me into a car with similar specs to my own. I was so happy that Charlie happen to have a 2023 Dodge Charger GT available to my luck— I ended up extending my contract because of how nice of a ride it was! I definitely enjoyed the experience, and with such sweet staff; Michelle & Shannon were the sweetest & most professional individuals! Everyone here is outstanding at doing their jobs, including Gabe, the detailer. He was out there working in the rain, not one complaint, and just such a positive attitude & a smile. Unreal. There’s only so much that can be done when someone doesn’t take care of their rental, but they did the best they could to hand over the keys to a clean car. Unfortunately, upon returning my rental, I found my car unresponsive with a dead battery; however Dalton didn’t hesitate to attempt to jump start my vehicle. The level of customer service here is beyond anything I’ve experienced at any location. I’m grateful this team is here, and look forward to using them in my future travels. Thank you all!
