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July 2024 by Chuck Prahl
While I’ve had no problem with the CVS staff here, the parking lot is privately owned and has a contract with Advanced Towing Company, which engages in fairly aggressive and predatory tactics to make money for the lot owners and themselves. The ATC tow truck drivers are typically sitting across the street with a view of the CVS parking lot (see photo below featuring tow truck and CVS in left frame of photo) and watching for you to walk off the lot for any reason.
Today, they were watching from the Domino’s parking lot across the street. Presumably they photograph you if you leave to go to Starbucks/Giant or any other store in the area. This is of course the lot owner’s right, but very aggressive and aimed at folks who might pick up a medication and then think to maybe grab a coffee or some groceries across the street. Don’t do it!
I would not ever return here as the only permitted activity would be to go into the CVS or buy from the burrito stand, and there are many other CVS locations and burrito stands. Haha; lesson learned.
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July 2024 by Najib Rozy
I am posting this review to send a message to the management of this CVS location.
While visiting this CVS location, my car was towed from the parking lot. I had the receipt and showed the towing company “Advanced Towing Company LLC”. They were very unprofessional and very rude and cared less about the receipt.
I have already changed my pharmacy from this location and will never visit this place. I would rather drive a mile farther than visiting this place.
One star review is not for your staff but for the managment who doesn’t care contracting with a company that steal from people.
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June 2024 by Meredith Jacob
Nothing listed as in stock is actually available
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June 2024 by Jillian Blazek
Nobody works here! It’s impossible to find an employee. I gave up on buying anything here a while ago, but now I can’t even find 1 employee to drop off a UPS package. Get it together for real.
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June 2024 by S R
I needed some prescriptions ordered because none of the CVSs in the area had it in stock and the pharmacist acted like I asked her to climb Mt Everest.
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May 2024 by Zachary
Pharmacy never picks up their phones worst customer service ever been on the phone for 2+ hours multiple times
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April 2024 by Chris L.
As a loyal customer of CVS Pharmacy, I regret to say that the quality of service has significantly declined over the past year. It's disheartening to witness a once-reliable establishment falter in such a crucial aspect. Phone Etiquette: The most frustrating experience has been their phone system. When attempting to reach out, it feels like navigating a labyrinth. Either they don't answer at all, leaving you hanging in a void of dial tones, or when they do pick up, they promptly place you on hold. And oh, the hold music--a monotonous loop that could drive anyone to madness. Endless Wait Times: If patience were a currency, I'd be a millionaire by now. Waiting for assistance on the phone is akin to watching glaciers move. A minimum of 45 minutes to an hour--that's how long it takes before a human voice graces your ears. By then, you've contemplated the meaning of life, reorganized your sock drawer, and considered taking up meditation. Customer-Centricity: Remember when CVS used to prioritize customer satisfaction? Those days seem like ancient history. Now, it's as if they've forgotten that we--the callers--are actual people with needs, not just background noise in their busy day. Lost Faith: Sadly, my faith in CVS's ability to provide efficient service has dwindled. I've resorted to carrier pigeons and smoke signals as more reliable communication methods. In conclusion, CVS Pharmacy, please reclaim your former glory. Answer those phones promptly, treat your customers with respect, and spare us the endless hold times. Otherwise, you might find your clientele dwindling faster than a melting snowflake in July.
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April 2024 by Donny Scanlon
Best CVS on the pike.
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March 2024 by Lauren J.
This pharmacy is busy but the workers are have zero hospitality and work extremely slow. I only go here because of the later hours they offer and my insurance requires me to use a CVS pharmacy.
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March 2024 by Ashley Adams
This CVS has the WORST pharmacy customer service I've encountered. The experience I recently had should have never happened from a medical professional -- the pharmacist on duty was extremely rude. She cut me off and waived her hand in a dismissive and abrupt manner as I was (calmly, might I add) asking her a question about a prescription and she refused to even hear the remainder of the question. Avoid this place.
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March 2024 by The originality Channel
I went there this morning to get photo passport , when I get inside the store I found a female at the counter who got rude attitude with no greeting, no smile nothing.i had patience enough to ask to get my answer no matter what the service was.i mostly go there , never seen her , unfortunately I did catch her name.i used to go there because of one Ethiopian guy who is professional polite and great customer serviceCVS should not hire kind of these employees I mean the lady.knowing That the company pays to serve me and others so you can get your paycheck
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March 2024 by A. A.
This CVS has the WORST pharmacy customer service I've encountered. The experience I recently had should have never happened from a medical professional -- the pharmacist on duty was extremely rude. She cut me off and waived her hand in a dismissive and abrupt manner as I was (calmly, might I add) asking her a question about a prescription and she refused to even hear the remainder of the question. Avoid this place.
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February 2024 by Anna Powers
Horrible customer care - super rude employees. Do not order photos to this cvs. I went twice and they couldn’t find them after I ordered them twice and was emailed that they were ready.
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February 2024 by Dancing Queen
WORSE PHARMACY AND PEOPLE I EVER EXPERIENCED IN MY LIFE. I WAS IN THERE FOR 1 HR TO PICK UP MY PRESCRIPTIONS. LAZY PEOPLE DONT ANSWER THE PHONE OR EVEN HELP YOU WHEN YOU GO THERE. SOME GUY NAMED CHRISTIAN WAS SO RUDE TO ME. HES TELLING ME TO DO HIS WORK BY CALLING MY INSURANCE WHILE HES STANDING THEERE BEING RUDE TO CUSTOMERS. I STOOD IN LINE TO WAIT SMD THEN WHEN IR WAS MY TURN, I COSULTED WITH TheM AND THEN CCHRISTAIN TOLDI HAd TO Stand in line again. IM reporting all of them!
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February 2024 by Easy Ome
I had a terrible experience with CVS. I called them to move my prescription, but no one answered the phone. When they finally picked up, they just left it there with no response. I could hear them typing, etc
