The IVR says you can leave a message for pharmacy requesting a call back (there’s NO way to reach a human), but then the IVR does everything possible to prevent you from actually leaving a message! This is RIDICULOUS! There are times that automation does NOT work and a customer NEEDS to speak w/the pharmacist!
May 2025
went around 9pm and the store was closed even though hours of operations said they didn’t close until 12 AM
April 2025
No one answers the phone when I call the phone just ring ring ring Update six months later now I can’t even call the CVS to speak to anyone. I thought it was bad at 2601 Columbia pike but it’s much worse at 3301 Columbia Pike store . A Change is going to come, yes me leaving CVS to someone else .
