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February 2024 by Nick Ignacio
Conte’s Arlington always has my back, and they’re the best local bike shop I could ask for! Ever, Sam, Jordan, and the rest of the crew are super friendly, knowledgeable, and accommodating. My most recent visit to the shop had me on a chase for missing frame specific components for a recent Pinarello frameset purchase, and true to form, Conte’s had all the parts I needed in stock. I was able to get my build completed and on the road! I trust Conte’s Arlington for all of my cycling related needs, and will recommend them to anyone!
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February 2024 by david turvene
So many LBS have an attitude. This place from the owner, Charles Conte, down does not. Good equipment and good service. Also bike fitting is top notch.
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January 2024 by Liuben Chipev
Th mechanic Ryan did an amazing job working with me to help go. My bike had a complicated fix that required ordering bespoke parts. Ryan was patient and very informative throughout the whole process, and came up with a solution that works great for my bike. Thank you!
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December 2023 by Felipe Spinel
The Contes team has been outstanding. They helped me purchase a cargo e-bike (which basically took over my car), install all accessories and quickly helped me with a minor warranty item with Specialized.
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December 2023 by Xavier Zavala
Great service. Professional and knowledgeable.
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November 2023 by Marian Marquez
Long story but customer service leaves much to be desired. I needed a new tire on my bike and called to see if I could make an appointment. They said "no need, just come in," so I did...checked in at the front desk and they sent me back to the technician. He was helping someone else and didn't acknowledge me or say "I'll be with you in a few minutes" so I just stood there. After about 10 mins I just walked out of the store and no one asked if I'd been helped etc. I ended up stopping in a few days later because it's so close to my house and was helped quickly - told them I wanted to replace my back tire with a tubeless tire and left it there. They ended up replacing both of my tires and charging me for it (I understand now that's what was needed but no one told me in advance). As part of that I paid $30 for these metallic valves and the caps clearly weren't secure because I lost one during my first ride (and the other was loose). I called about it and they told me to come in to pick up a new cap - just did that and was told I'd need to buy a whole new set if I wanted a matching cap and gave me a black plastic one. Not the end of the world just super annoyed in this instance since it was their fault (literally just picked up my bike) and by the continued poor communication. Will be finding a new neighborhood shop
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October 2023 by S P.
Requested for a bike to be ordered and paid my deposit. Never received a receipt, a few days later I asked for my receipt. The person I spoke with had not even set up my order yet and had received my payment days before. Come to find out my order had been placed almost a week after I requested them to order it and it had sold out at that point. Now I have no bike and all the other bike options I had looked out were sold out. This lack of professionalism and responsibility caused me miss my opportunity for the bike I wanted. I'm writing this because I think this is something this company should strive to avoid doing again to another person.
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August 2023 by Matthew M
Ever, Oscar and Sam are awesome mechanics! They helped me tremendously with a couple custom cargo bike builds and were very patient and knowledgeable when answering all my silly questions. I haven’t purchased a bike from the shop yet, but the service team is always top notch when I visit!
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July 2023 by Stoutkraut
Conte's is not the only bike shop in Arlington. They're not the only bike shop in NoVA, nor in the DMV area. My point is there are many, many other options. Go anywhere else. Conte's staff are rude and act like you should be grateful they charge you exorbitant rates to work on your bicycle. Go to literally any other bicycle shop and have a better experience.
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July 2023 by Cheems Mojos
I walked in, out of the five people working not one greeted or even acknowledged a customer.Found the items I required, couldn’t even get someone’s attention to ask a quick question. Expected more of a nice big shop.
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July 2023 by Dominick Shattuck
I have purchase several bikes from Conte’s and am very happy with the bikes. I’ve only received service at the Arlington shop once, as the demand was too great for my patience. That’s partially on me. Looking forward to upscaling my bike this winter through them again.
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July 2023 by Luis Linares
I dropped my folding bike off for reassembly and a tuneup on Thursday June 29 and was advised it would take one week. One Saturday July 8, I had not heard anything and inquired. They responded it was ready. I showed up 30 minutes before closing. After 15 minutes I was asked to pay, and they brought out a different bike. It took a further 15 minutes for them to come back, only to be told they mistagged my bike and that they had never even started on it. My time and money have been wasted since I had to Metro over to the shop. Everyone at this location seemed indifferent to the incompetence. Still waiting.
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June 2023 by Gordon Chaffin
Oscar, the lead mechanic on shift, was extremely accommodating with me when I showed up in the 5 o'clock hour to buy new shoes and made a request to quickly check my derailleur. The service folks were slammed and I wanted a safety check on the bike after it was skipping gears. Oscar determined it was more than a 5-minute fix, but he got it to a point where I could ride home. This is the Conte's location to go to if you're in the Orange Line corridor east of their Falls Church shop. (Both are close to the Custis or Q&OD Trail, also!)
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June 2023 by Mina Radman
I had a lovely purchasing experience here today. Oscar and his whole team were incredible in helping me choose the right bike for me, and the accessories to go along with it. Very excited to get out riding and get back to the store in the future for service and other needs.
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May 2023 by Jill Marks
Went in a couple times with my friend who needed a larger bike frame and some info about best bikes for shock absorption. We worked with Ryan, who was OUTSTANDING. He is very knowledgable, very personable, and went above and beyond to make sure my friend had all the info and options available before making a choice. There was no rush, no push to make a sale or pressure to spend out of budget. We couldn't have asked for better. Absolutely exceptional service! Also a great selection of bikes. Thank you!
