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September 2024 by Moe Elshrif
I worked there as a technician, must greedy manager, rude, and disgusting service. Charges double on parts plus triple on labor cost, I don't recommend taking your car there, (DO NOT) they'll rip you off.
Please do your research online for any repairs you need, and get the real cost.
I've been in the mechanic industry for years and I know the dirty games they do when it comes to the repair estimates.
Thanks good luck ?
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September 2024 by Seyoum Seyoum
Went there for break job, over price the estimate plus $60 diagnostics, rude management, please don't take your car there
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September 2023 by Jessica Ash-Piper
Tried to get me to spend money on unnecessary repairs. Definitely get a second opinion from a different shop before taking their advice.
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September 2023 by Linda S
GO BACK TO NY/NJ!!!
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June 2023 by Jay Young G.
I have been going to this station for auto repairs for more than 15 years even as I moved 3 times around Arlington County. Management is always dressed impeccably in white shirts, and the service matches that image. They work well and efficiently. When parts are needed, they shop around on your behalf to get the best deal. I've had all sorts of repairs made to 3 different cars over the course of my patronage. All of the cars have been old, not easily fixed, and difficult in terms of finding replacement parts. Every single time the work was done perfectly for completely reasonable costs, and the interaction with personal has always been pleasant and intelligent. I highly recommend this Citgo station for gas/oil and repairs, and I congratulate Nasiff and his staff for maintaining excellent customer relationships.
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February 2023 by David H
I went here a few years back and the employee I spoke with was being strangely stand-offish, and the minor verbal conflict devolved into me turning around and walking to my car, only to find the mechanic chasing after me, clearly trying to physically attack me.Luckily I made it to my car in time and closed the door, so he just yelled and called out to me to fight him. It was absurd. I’m an adult and I don’t get into random street fights with angry mechanics.So yeah, I haven’t been there since and I definitely won’t ever go back. Plenty of other options, staffed by employees who won’t assault you.
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February 2023 by Jessica Ash
Tried to get me to spend money on unnecessary repairs. Definitely get a second opinion from a different shop before taking their advice.
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November 2022 by Michael “Newmie” Newman
Nicely appointed service station with honest, helpful, and dependable associates! From the manager/cashier, to the skilled bay mechanics, to the friendly Sudanese vehicle inspector Amir (in back, right side) — these men work hard to keep you on the road in a safe, low-cost, and efficient way! [Best reason to come here? Inspection wait time is very minimal! Seriously! Try it!]See y’all soon! ???????
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October 2022 by Babar Nawaz
The guy at front during the day time is so rude. I don’t know how on earth the owner allowed him to work there. He is so rude and disrespectful. Will definitely never come back for any services.
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August 2022 by Eunice Copeland
I have been a customer of this citgo for 10+ years and have always received the BEST service. The technicians are very knowledgeable and the prices are very reasonable. They appreciate very personable and helpful. One morning as I was about to leave home for work, my vehicle would not start. The technician came to my house and jumped the battery to get me on my way, and Nasir ordered me a new battery, which was what I needed. Thanks Nasiff on all of your car advice and great service. You are my service station of choice, and all of my staff now bring their vehicles to you too..
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July 2022 by Hello A.
Really bad attitude to customer!! They even not explain why your car not pass just will ask you pay your money now . Really really bad experience and customer service!! Do not go there plz
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May 2022 by Monica Pendergast
I am flabbergasted that other reviewers have said this place is honest. I took my car for a state inspection. Amir (mechanic) called me and told me my rear brake pads were "paper thin" and it would cost $700 to replace. I immediately thought that was odd because my brakes were not very old. I told them not to do any work. I went there and the manager inside told me, "You definitely need to change your rear brakes." I said I would be getting a 2nd opinion. I went to the garage to retrieve my car and the mechanic offered to show me my brakes. I declined, but thought perhaps this showed honesty. My boyfriend and I looked at the brake pads. They were not remotely "paper thin." They were well above the width needed to pass state inspection. I took my car to Metro Motor next door (they have high reviews) and my car unsurprisingly passed inspection. I will definitely be moving forward with filing complaints with the Motor Vehicle Dealer Board and Better Business Bureau. I understand times are hard for businesses, but to scam a person out of $700 is awful, more so the fact that brake pads can be checked. The manager and mechanic lied to me.
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April 2022 by Monica P.
I am flabbergasted that other reviewers have said this place is honest. Perhaps this business is honest to male customers. I took my car for a state inspection. Amir (mechanic) called me and told me my rear brake pads were "paper thin" and it would cost $700 to replace. I immediately thought that was odd because my brakes were not very old. I told them not to do any work. I went there and the manager inside told me, "You definitely need to change your rear brakes." I said I would be getting a 2nd opinion. I went to the garage to retrieve my car and the mechanic offered to show me my brakes. I declined, but thought perhaps this showed honesty. My boyfriend and I looked at the brake pads. They were not remotely "paper thin." They were well above the width needed to pass state inspection. I took my car to Metro Motor next door (they have high reviews) and my car unsurprisingly passed. I will definitely be moving forward with filing complaints with the Motor Vehicle Dealer Board, Better Business Bureau, and state police. I understand times are hard for businesses, but to scam a person out of $700 is awful, more so the fact that brake pads can be checked. The manager and mechanic lied to me. There is no doubt in my mind that this was to make money out of a seemingly unknowledgeable woman.
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March 2022 by David Norman
I have been coming to this garage for 15 years. I trust Edger, the mechanic, and the manager Nasiff. We always talk things over. I think that is a great quality in a shop. I especially appreciate Edgar, who recently walked me through my new car to familiarize me with everything. Thank you. - Dave
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March 2022 by Lovet Harris
I had work done here on my Nissan Z33. Job well done it runs great. Radiator and wheel bearing replacement. Im picky on who touches my ride. Ask for King Author and Mr. Nassiff. ThanksBlessings
