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March 2024 by Ramin Bagherzadeh
The quality is good in this location. All the ingredients were fresh. The steak was a bit undercooked though.
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March 2024 by B Do
Excellent food, service, & appearance of restaurant. Best chipotle I’ve visited by far!!
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February 2024 by Gisela and Tim D
By far the best food and cleanliness of all the chipotles I’ve been to. I see the staff taking pride in providing incredible food and service.
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November 2023 by Leonard Klein
I went there today. They gave me a half portion of meat at best and then lied and gaslighted me telling me it was a full portion. The manager didn't care to inspect. Everyone denied and downplayed my claims. I go to chipotle enough to know when I am getting ripped off. No one should ever go to this location.
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November 2023 by Princess A.
Now as a fast food lover I get the concept of fast! But this location has 6 people working over top of your food, they are rude even when the place is empty, the employees think because you are not of the same ethnicity as them you don't understand their language, and managment is not too far off from their employees. Go to cava across the street This chipotle location is pitiful.
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November 2023 by Anita M.
This is not only one of the most efficient but also one of the nicest ones (staff wise) I have visited. Today I took my Spanish class to Chipotle to practice the Spanish they've learned in regards to properly greeting people, ordering their food and paying. The staff was super patient and gracious. My kids were a bit nervous but came away feeling so empowered (and of course, with full bellies).
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October 2023 by Peter Guevara
The FASTEST chipotle I’ve ever been to. Literally took about 30 seconds total to get my bowl ready and pay. Portions were solid
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October 2023 by Spyro Makris Jr.
Dirty, grungy, they charge for tortillas. Worthless
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September 2023 by Darshil Shah
They put low quantities. Even when we specifically mention to put extra stuff, they put stuff lower than normal. Also, for the takeout they don't pack stuff properly, and the food spills in the bag. This has happened two-three times with me. The takeout service is getting worse day by day.
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September 2023 by Mr.Kinard
Awesome fast service every time huge dining room and outdoor eating as well!
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September 2023 by Bob S.
Horrible customer service from the cashier named Keysi. As well as crew team trying to ration food.
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August 2023 by Alisa L.
I don't often write negative reviews of fast casual restaurants because it's fast casual, but I felt compelled to write one here as a PSA--avoid online order at this place at all costs because they will refuse to fulfill your online order and force you through the line and pay again for the food you had already paid for, all with a terrible attitude. Whole story, I placed an order for three bowls on their app for pickup (I was in a rush and planning on grabbing and going), and when I got there, they handed me an order with one bowl. I asked them where the rest of the bowls were, and they said I just ordered one bowl. I showed them my email receipt and my app, and they kept insisting I only ordered one bowl. At some point, the manager (Mariela I believe) came over and said their system only showed an order of one bowl. I showed her both my receipt and app again and it clearly showed three bowls that I had already paid for. She had an awful attitude and basically told me too bad. I asked her if she could make the bowls now since I had clearly ordered and paid for them, and she told me no and to buy them again by going through the line. I asked are you seriously asking me to go through the line and pay again for the food I had already paid for (also remember I was in a rush)? She said yes with an awful attitude. I asked her if she was seriously telling me to pay twice, and she basically told me to deal with Chipotle corporate on getting a refund. Which is wild because I had absolutely zero proof the store refused to fulfill my order--for all Chipotle corporate knows, I just want a free bowl or bowls.So many problems here. 1) How does Chipotle not receive an order placed through their app (if that's actually what happened). 2) Why would they not just fulfill my order if that happened when they literally saw the app and the email receipt. 3) They were not apologetic or helpful at all (again I would have zero proof trying to contact Chipotle corporate to get a refund).Really just go to the Chipotle at Ballston--so much better and to my knowledge, they don't try to make you pay twice for food.
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July 2023 by Blake M.
Customer service is horrible at this location. I came in for lunch, during the typical rush hour time (12:30PM). I was met by rude servers, workers not taking my order of a bowl (which they had to re-make) and overall a negative experience. I tend to avoid this Chipotle, but I needed something quick. Never again will I go.
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July 2023 by Prashanth Wagle
The quantity of the bowl is REALLY low. Chipotle portion sizes would typically last me for two servings, but this one was good for just a single serving. I'm never ordering from here again.
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July 2023 by Pushker Mookim
I don't know what it is about the Rosslyn location, but this Chipotle is just not up to par. The meat is usually overcooked and under-flavored compared to other Chipotles. They give you as little meat as possible, and as little fajita veggies as possible. I don't know if its a franchise with a cheap owner or what, but this Chipotle is not up to par.
