-
October 2024 by Parviz Asgarov
Very good staff. Thanks. ??
-
August 2024 by Allan Dsouza
I went to this branch to get my first credit card - I met with Diego. Lovely customer service. Called me in advance to let me know what documents I needed to carry. Once I was in his office, explained each product in detail and helped me make my choice. Overall a smooth process. Great people - good place to bank!
-
August 2024 by Matt Yeter
Extremely disappointed with the service I received at Chase Bank. Not only was the staff unable to assist me with my issue, but the manager didn't even bother to speak with me to try to find a solution. The lack of effort to resolve my problem was shocking. The customer service was abysmal, and I left feeling frustrated and ignored. Definitely considering taking my business elsewhere.
-
August 2024 by Brianna Rolle
I have never had a bad experience at this branch! They are always smiling and kind. They help me as quickly as possible and answer any question I may have. Some of the best banking service and service in general that I’ve had.
And shout out Marvin for being so kind and knowledgeable.
-
July 2024 by Priya.kapurnest Priya.Kapurnest
Excellent service by Diago and very professional and respectful Manager.
-
June 2024 by Taylor Hall
I was surprised to find so many bad reviews. I recently moved to the area and this has hands down been the best chase branch I have ever experienced (DC/VA/NY/CT). It has a local bank feel and that is due to the amazing team. Had an exceptionally great experience with Wua and Jonathan today. The first time I came here I believe Jorge helped me and was also so kind and went above and beyond.
I’m so happy to have this chase branch in my new neighborhood!
-
April 2024 by Muribbi Mehmet
The card reader that opens the door doesnt work. Things work when you charge membership fees but they dont when I want to withdraw mymoney? Idiots
-
March 2024 by Ali Bushra
Thank you for being a customer obsessed Jonathan and the branch manager Mr Wua .my mom went to the branch to close her account Jonathan treated her as A VIP ROYAL CUSTOMER. At this branch they have a very good customer service from Jonathan,Mr Wua and the Regional manager.Thank you all !
-
March 2024 by Madina Mafton
I recently had the pleasure of experiencing Chase Bank's unparalleled customer service, and I must say, it exceeded all expectations. From the moment I stepped into their branch, I was greeted with warm smiles and a genuine sense of hospitality that immediately put me at ease.What truly sets Chase Bank apart is their unwavering commitment to customer satisfaction. Every staff member I encountered went above and beyond to assist me, ensuring that all my needs were not only met but surpassed. Diego and Wua, in particular, deserve special mention for their exceptional service. Diego patiently helped me apply for a credit card, explaining every detail thoroughly and ensuring I understood the process completely.Chase Bank's dedication to providing personalized assistance makes banking a positive and empowering experience. They genuinely care about the well-being of their customers, making sure that every interaction is met with respect and professionalism.In conclusion, I wholeheartedly recommend Chase Bank to anyone seeking exceptional customer service and comprehensive financial solutions. Their commitment to going above and beyond for their customers is truly unparalleled, making them a standout choice in the banking industry. Whether you're managing everyday finances or planning for the future, Chase Bank is the ideal partner to help you achieve your goals with confidence and peace of mind.
-
December 2023 by Jason Grady
When you look up the definition of "Customer Service" there should be a picture of Jorge. I recently went to chase bank because I was considering changing banks. Jorge greeted me, listen to every question I had, and answered. Not only he provided excellent customer service, but he made sure I left with all the information I needed for chase bank. I can tell he's very passionate about his career. Thank you, Chase bank, and a special thanks to Jorge.
-
December 2023 by Gianni Grimaldi
Review 4 Jorge D Aguilar:‘No Jorge, No Grimaldi’ joining the JPM Chase Team..;-)Found Jorge’s Superb Pro-Client Organization leaves Nothing to Chance, Beginning w/ Immediate Follow Up, Attention to Detail, Getting the Job Done, & Conveying Sincere Warmth w/ an Outgoing Nature that Embraces U as More than a Client.If One Word describes Jorge, it’s Integrity!
-
November 2023 by Lady Galadriel
Horrible experience with this branch. I applied online for a card and then went there to send my id and ssn through their fax service. I had the photocopies of my documents and the person who helped me didn't ask me for my ID when though I offered. I had to call their fraud number twice to know that they were supposed to ask me for my card and click the button that they saw my ID and then call to let them know it's them that send the document through their system. They were polite and after two weeks of waiting my application got declined because of identity theft!!!!!!!! Why did I went to the bank then? I don't understand. Now when I called again their customer service representative said I need to provide additional documentation. Why didn't you guys tell that in the first time that two document isn't enough?Their representative and tellers need better training so that customers can avoid such hassel where we have to go multiple times to get service.
-
November 2023 by Winter Cold
Professionals!
-
August 2023 by Deborah Herlihy
The staff at this branch have been nothing but friendly, patient and fun. I know have what I need and they have put a smile on my face with every interaction and joke!
-
July 2023 by Nigina Rakhmatullaeva
Clean and nice office, amazing stuff. I was greeted by Jorge and Edgar they are really good at their job and were able to solve my questions fast.
