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February 2024 by Matthew Shein
Called to get an auto quote because was having issues getting one online. Was lied to that someone had been working on my quote and was put on hold while they went and worked on it. As soon as the person I was speaking to on the phone realized that I would not be buying insurance through them, they became extremely hostile and rude. Seems like they only care about your money here, and this behavior appears to be a pattern based on other Google reviews. Look elsewhere for insurance.
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July 2023 by Yasser Sultan
I don’t know how these people are still in business. How can you hang up on a customer and then continue to spam them with mailers for 5 years?
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April 2023 by Mark H
We’ve had a great experience with Cascade over the past 6 years. We have a few property and auto policies through Erie Insurance with them. Everything went smoothly the few times we’ve had a claim with Erie. Their prices are competitive and service outstanding. They even picked up at 4:59, right before closing one time, ha. Whenever I call they are quick to answer any questions I have and can make personalized recommendations. They respond promptly by email if they don’t have the answer on the phone.
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March 2020 by Sonora Bostian-Posner
Marcos was extremely helpful in setting up my first insurance plan. He was responsive and worked quickly with my lender, which made closing on our place all the easier.
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March 2020 by Gordon Sachs
Friendly, prompt service. Lyndsay is always willing to answer my questions, no matter how trivial. She has recommended products thoughtfully, and steered us away from things that she felt weren’t necessary. Very happy with Lyndsay and with Erie.
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March 2019 by Amanda Steadman
I rarely review anything, but Cascade deserves a review! I've been an Erie Insurance customer for my entire driving life (about 18 years now) and had to switch agents when I moved to the DC area four years ago. My previous agent suggested Cascade as they are located close to my home. Their customer service is phenomenal! I've never had such an easy experience working with agents--even for Erie. They're available quickly by email and phone and work hard to make sure policy coverage and cost met my needs. I've been very happy with my experience with Cascade.
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March 2019 by Cecile Bouchard-Gardner
Your customer service continues to be the best along with you and your staff's knowledge of the industry. The process is simple and very effective.
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August 2018 by Jim Tricarico
Very responsive group. Always willing to get on a call to discuss. Erie rate are usually good and competitive, and they offer a variety of services.
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August 2018 by pete wilk
Whoever I get on the phone does what I ask without fail at a price I can not find lower, for my houses or cars.
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August 2018 by Becky Peck
Great response time to questions! The policy options are many, along with the pricing. I feel very comfortable having my home, car, truck and camper insured though Cascade Insurance Group!
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August 2018 by Nicholas Tufts
Service is absolute perfection. They have always been there when I needed them most. I would highly recommend them (and I do!) to family and friends.
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August 2018 by Paul Dodero
Proactive review of my policies and always looking out for my insurance needs are so appreciated, thank you Cascade Insurance!
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August 2018 by Jim Hughey
When I wanted to add a vehicle to my policy it was done over the phone in five minutes and Cascade walked me through the best way to deal with the car I was selling
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August 2018 by Marsha Lutz
Love the rates offered on Erie insurance. I also like that no matter who answers the phone at Cascade, he/she can always answer my questions. I don't have to wait for anyone specific to be in the office to help me. No waiting for a call back.
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August 2018 by Rylie Haas
Jon made me feel so comfortable when I was nervous about moving to a different state. He made the process very easy and stress free for me and I am very appreciative!
