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December 2023 by Isabelle C.
I have had chairs, and bolsters covered, Roman shades made and throw pillows made. They have always done a beautiful job. I have never been disappointed. I have found the customer service to be perfectly fine, contrary to some of the negative reviews. Reason for 4 stars instead of 5 stars is that their services are quite expensive. But the result is high quality.
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July 2023 by K N.
Calico is the place to go when you want the best work and the best fabric. I needed two pieces reupholstered and needed a new chair. I looked at cheaper places prior to going to Calico, for both needs. When I walked in the door, I was reminded about how different they are. The fabric options were like night and day. The furniture quality was crystal clear. The other difference was the help I received. I was on my own at the other places, wandering around and looking for something to hit me. I didn't have a creative designer. Sharon G changed all that at Calico. She did an amazing job helping me not just pick fabric, but recreate my living room. She took the time to understand my real goal and the look I wanted. And she was patient -- after the fabric was ordered, I realized I needed to make a change in fabric on one of the chairs. That took a lot of extra time and work to redo it and some pillows. I didn't feel like a bother, even when it took another three hours to figure it all out. We spent hours together getting it right. Calico isn't cheap. But it's the best. If you are buying something you'll have a few years, you don't understand them. But if you want to invest in magic for your home -- and to truly LOVE your home -- Calico is your place. My living room is like being in my "I Dream of Jeannie Bottle," if you are old enough to know what that means! Thanks Sharon and thanks Calico team!
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July 2023 by Brian W.
Overall the experience is mixed. They change over staff at this location too often. They are typically not helpful unless you are close to purchasing something. Overall, customer service is not good. The work quality with fabrics and reupholstery has been very good though quite expensive, but other products have been extremely poor quality and a headache to deal with. I would not buy the product again nor from Calico. In the future, I will visit another location and only buy fabric or reupholstery related items and services.
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March 2023 by Stephen D.
The fabrics and workmanship are amazing. However, their customer service is the worst that you will ever encounter. They charged an outrageous price for a custom bedspread and took six months to deliver it. When it was fully paid for they delivered it. It had stitching flaws and I returned it to be fixed. It has now been three months and it has not been returned. They couldn't care less because it was fully paid. If a repair is necessary, they put it at the back of the line behind billable jobs. You may never see it again! Calico is the worst customer service in the world. My next decision is when to sue them. BEWARE!!!!!
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February 2023 by Kelly M.
Very disappointed! I brought an ottoman in for reupholstering in November. I received the quote and was told that there was a big back log and it would take 3-4 months to get to my piece. It was recommended that I take it home and wait for a call to bring it back in. I followed up today, 3 months later and apparently my piece was never placed in the queue. So I have been waiting in a non existent line for 3 months. Thanks for wasting my time! It was overpriced anyway so maybe I am better off.
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December 2022 by David Stewart
Excellent staff. Quality selections. Highly recommended.
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February 2022 by Nailya D.
All I can say they are living up to their reviews: arrogant, barely notice you in store.. but do give you insane prices...
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October 2021 by Kelley F.
Pros: Incredible selection of fabrics and knowledgable sales staff. My husband and I made an appointment to look at fabrics for a very long window seat cushion. We worked with Sallie - she was very helpful in understanding our tastes and requirements (kid proof), and pulled fabrics at various price points. She did the measurements for us and was fine with letting us keep swatches for quite some time (we aren't the quickest decision-makers!). The cushion turned out absolutely perfect. Cons: It was pricey, but not that much more than other quotes we got from individuals who do the same sort of work, plus Calico had WAY more selection in store. Communication during manufacturing was less than ideal. Covid has messed up all sorts of supply chains, but we had to reach out for updates more than we'd hoped to.
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July 2021 by Veronica Jarrin
Great work!
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February 2021 by Knut Bugten
Good service and a huge selection of fine fabrics.
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January 2021 by bryce harding
Limited selection and quite run down.
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November 2020 by Michael R.
Terrible service and remarkably overpriced . They wanted $600 in labor for 2 swags involving 4 hems . They should go under .
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November 2020 by Leah Simon
Rudest sales staff I've dealt with in ages, also extremely over priced. Definitely shop around. I was quoted over $1700 (excluding fabric) to cover my sofa, 2 other businesses gave me quoted under $1000. That is a big difference!!
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October 2020 by Leah S.
Rude, arrogant, couldn't be bothered and not knowledgeable about the fabrics. I made an appointment, showed up on time. The person I had the appt with never smiled, didn't say hello, I knew in seconds that I wasn't going to have a good experience. I hope their other locations are like this. Waste of time and gas!
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September 2020 by barbara sonnier
I bought a sleeper sofa and a chair - and had 4 antique dining room chairs upholstered- with the help of Kelly and the Calico Team - their guidance and suggestions -I now have one of the prettiest and most unique living room and coordinating dining areas- cheerful - bright and so lovely!!!It is beyond what I had anticipated! I have one more antique wing backed chair - for them to do for me- and together we created my “Happy Place”!Merci to everyone-The workmanship is impeccable!
