Truist

Most Recent Comments

• November 2023 by Amo River
  I visited the bank on October 19, 2023, at 1 pm to deposit a check. However, the manager informed me that their system was down and that they would deposit my check once it's back online. After calling at 3:50 pm, they still reported the system was down and couldn't process the deposit that day. They mentioned they would try again tomorrow if the system was working.This situation has raised concerns, and I'm contemplating whether it's advisable to close my account with this bank. It seems like they should change their name from Truist to "System Down" with these recurring issues.
• September 2022 by Colin Reddig
  I had some issues with my online loan account that couldn't be fixed over the phone. I went in and was helped within 5 minutes, and was out within 10. Very friendly and helpful tellers, I was helped by Francisco. Very much a painless experience.
• September 2022 by Adam Michael Szuscik
  I've never had any problems with this Truist branch. Seeing bad reviews I had to respond.For me, this is a 5-star branch. Never seen anything but professional behavior.
• August 2022 by A R
  The worst customer service ever! The person who served me was a young man with black hair and he wears glasses. He is very rude and unprofessional. He interrupts while a customer tries to talk and shout at a customer’s face without no reason. I have been customer at this bank for almost 10 years and I have never encountered a rude bank clerk like him before. He also has no knowledge on how the bank operates so I really don’t know how he got hired. I do not recommend people to go to this branch unless they want to waste their time.
• February 2022 by Jami P.
  BB&T is now Truist. I arrived at the bank at 4:45 to withdraw more than the allowed amount at an ATM. The door said that lobby hours were until 5pm but it was bolted. I then went to the drive through window and rang the bell multiple times. The bell was ignored. In my mind if the operation hours are until a certain time, someone should be available until that time. My request would have taken all of 5 minutes which would still have been before closing time. This experience was unacceptable and I will not go back to this branch again. Very disappointing.
• April 2021 by Drew Lyons
  Showed up randomly after lunch during covid. Called the desk number and a man gladly came down and help sort out everything I needed. Will go back again.
• April 2021 by Abdul J Latifi
  The worst branch ever
• January 2021 by Tariq Khan
  Great service staff is very nice and friendly
• October 2020 by The Lost Hero
  Showed up randomly after lunch during covid. Called the desk number and a man gladly came down and help sort out everything I needed. Will go back again.
• June 2020 by Jalil Latifee
  The worst branch ever
• June 2020 by Yezizi A
  I was just at the drive thru teller with a huge line, they close at 5pm, they served everyone else until 5:13pm but me. I was the last in line, all they had to do was serve one last person. They closed the carrier and pretending not to be there when I call the teller. Unacceptable!
• December 2019 by Jason S.
  First, the good: I love the fact that I can deposit my checks via the U by BB&T app and that I no longer have to visit a physical branch with the sole task of depositing my checks into my bank account. Very helpful and a huge time saver. I'm also a fan of Zelle. I've had nothing but positive experiences with Zelle. Now, the not so good: I still need to visit branches occasionally and I'll typically change in $100 in bills to get 10 rolls of quarters. Well, to my surprise, when I eventually open the rolls of quarters, more times than not lately, I find less than $10 per roll. I've found dimes and nickels stuck in the quarter roll instead of quarters or there will be 1 quarter less than there's supposed to be. It's not a gigantic mistake, per se. It's 10-25 cents per roll on average, for the rolls that are short-changed, but it's the principle. This is a bank. Their job is banking. Making exact change SHOULD be a part of their responsibility. When a customer cashes in a 10 dollar bill for $10 worth of quarters, that's what the customer SHOULD be receiving. Well, that's very much not the case with this branch. I have voiced my disappointment to different tellers on multiple occasions and they seem like they couldn't care less and basically shrug their shoulders and blame it on the process. "When people drop off rolls of quarters in exchange for bills, they would have to open the rolls to count the money." Oh ok! Wonderful! Glad we're on the same page. Thanks so much for your help. That's just swell. That's a solid way to continue to do business, even after being told that many of the rolls don't have a full $10 in them, doesn't it? Just continue to carry on taking janky rolls of quarters with less than 10 dollars in them and just pass them on to your other customers without even making sure all the money is there first and just let your customers eat the loss. Even after being told this is happening, they do nothing to change the process. Going forward, I'm guess I'll just have to bring along a Tupperware container with me and unroll each roll of quarters in front of the teller before I leave, so that they can provide me with the additional money that is missing from each roll. Good times.
• December 2019 by Lily B.
  ZERO STARS. I have never needed to file a complaint a bank with the government agency the Consumer Financial Protection Bureau. But I did today!! I opened a checking account online, they offered a $300 bonus if completed certain terms. I did all my parts. Hmmm no bonus shows up. I called 8 times, am given different dates. I write this Arlington Branch, one Andrea Ramirez, and she FIRST says, you will get it after 75-90 day review of account and then within 4 weeks. I pass that deadline. I write her back. She now says, did you get this by mail, it was only by mail. I don't remember how I found out, but I kept a screen shot of the offer on their website, it does not say offer available to targeted customers. She sends it a another banker in the branch, Jennifer Boyko who says you opened it a day late. i email her, no here is the email saying I opened a new account, dated the last day of the offer. BB&T only credited my deposit the next day but i have the email saying the account was opened before end of offer. Then Jennifer Boyko says, this must be raised to corporate, it will take a while. I got tired of being lied to, told them I was tired and I would file a complaint. Heard nothing. Filed a complaint. NEVER EVER has a bank treated me this way. Stay the hell away from these lying bankers. Great way to keep a customer. Before social media, when I worked at Nordstroms, we were told over and over "a happy customer tells 2 people, and unhappy customer tells 14." Now with social media I can tell the whole world to include my 9000 plus twitter followers. If you do not take care of your customer, another business will. Bye Felicia.
• March 2019 by Joanna M.
  Worst on line banking and absolute worst call in customer service I have ever experienced with any bank ever! I have several accounts with this bank as well as a commercial mortgage and a personal mortgage. I have never had a harder time getting resolutions to simple issues ever! I am so disappointed I have no idea how they stay open when they are giving their customers such horrible service and have the worst problem resolution on both their website as well as their phone in customer service. It is impossible to get a human on the phone!!!!
• January 2019 by Kelly D
  One teller at lunch time on a Friday! Ridiculously slow and they could care less.