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March 2023 by Knut Torbjørn Moe
I was in a jam, and needed shoes to an event. Marcus went above and beyond to help me. Excellent product, excellent service, and excellent result. A store is no better than its employees, and this store was fantastic.
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March 2023 by Hemaka Priyanatha
Really bad customer service! Staff were laughing and chilling over the counter while many customers were waiting get the sizes of shoes they wanted. Wasted like 20 minutes just to try out a pair of shoes ?
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September 2022 by Balaa at Heaven
Inadequate training and lack of coordination with ALDO policies. Store manager was rude and took 10 min to just stop talking/laughing while I was standing there for a return. She then was unhappy with the return to her store, and didn’t provide respectful customer service. This is an example of inadequate training from higher-up. Managers represent the company and with this awful customer service, I can only imagine how the district/region manager applies his or her principals. An associate came to assist her when the manager lost her temper. She solved the situation the manager was unable to solve in 3 min.This is why effective employees are important for any type of business and PMO. One ineffective manager chases away customer from the company and decreases sale. At the end she emphasized that “I don’t care you shop from Aldo or not. This is not my company.” Here is a simple example on why employees need to be monitored and evaluated.Reply to the comment from Aldo:You call this “isolated incident”? Read the reviews, and see how many 1 stars this store has acquired single-handedly! All reviews mention rude employees and “failing management.” Time to solve the problem Aldo.
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July 2022 by Banu Naz
Extremely rude associates. The associate Naraia is so rude to all customers. She acts like she is the boss!!!
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July 2022 by Winta G
I came to Aldo accessories to look for simple stud earrings and I was pleased with the customer service. I was in a wheelchair and accompanied by my younger sister and we both were pleased at the respect, the assistance, generosity and the treatment overall. I wish I remembered the names of the two young ladies who assessed us but I do know that we were there around 4 PM on Friday June 10, 2022. I do know that one of them had short hair and the other had braids in her hair. This was my first time shopping at the store and I know I’ll be coming back!
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June 2022 by Winta Teclay
I came to Aldo accessories to look for simple stud earrings and I was pleased with the customer service. I was in a wheelchair and accompanied by my younger sister and we both were pleased at the respect, the assistance, generosity and the treatment overall. I wish I remembered the names of the two young ladies who assessed us but I do know that we were there around 4 PM on Friday June 10, 2022. I do know that one of them had short hair and the other had braids in her hair. This was my first time shopping at the store and I know I’ll be coming back!
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June 2022 by Kathi Muhammad
The cashier was very helpful with a returned item. I decided to make another purchase. Their items are trendy and reasonable
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May 2022 by Mifta Seman
The worst customer service. The lady yellow hair and big glass.
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May 2022 by Nett B.
I really was having a bad day so I decided to do some retail therapy at the Aldo accessories store downstairs in the food court. Shout out to the two wonderful young ladies that welcomed me with the greatest customer service greeting. Ladies U2 are amazing. Thank you so much for cheering up my day, helping me pick out some jewelry and charging my phone while shopping. I'll be back! Xox Jordan's BBF
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May 2022 by Zaria Smith
i’ve never been to a accessory store for Aldo, i’ve only been to shoe stores. I always go to pentagon but the store is in the cut. When i went in the vibe was immaculate the worker was very enthusiastic and helpful. she was truthful but still managed to make me spend a bag in there she was light skin and her name was like Nekayla or Nakayla
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May 2022 by Elizabeth Abatan
I was at Aldo accessories about a week ago shopping for some accessories for prom and the girl Nekayla was so nice and had great customer service she even helped me pick something out for Mother’s Day. Will be back again!
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February 2022 by Maria Jose
The worst customer service. I went there yesterday (Tuesday) around 12 pm. I normally don’t write reviews but there’s this girl there who deserves it!! She has orange hair and wear big glasses I not even know her name and I don’t care but I know she have been working there for a while now because this location is the closest one to me so I often like to visit this store, SHE IS SO RUDE!!!!! I can tell she’s not happy with her job. Every time I come to this location unfortunately she is there and she always acts the same way but this last time it was way to much with her attitude.When a customer ask for something her answer is “whatsapp” (looking at you like you’re bothering her) ????I asked her for a size 9 for this cute boots that loved and she told me that they didn’t have it without even checking, so I asked her for a size 10 she looked me and said “I already told you we don’t have it “ with a TERRIBLE ATTITUDE then I asked her “ what about online? “ she stared at me like if I’m asking too much and that’s not her job to check and she said “I already told you that we don’t have it” I felt a terrible energy from her that asked her “why are you so rude? “ she look at me starting walking away. Guess what??? I founded them online. They had all the sizes online!!! Who ever is the owner of this location is definitely loosing money because of her. I get we all have problems in life and everyone has bad days but I know for sure with her isn’t only a bad day it’s a BAD LIFE!!!!! Never coming back to this location!!!!
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January 2022 by Janery Francisco
I love Aldo shoes but why must I always have to buy extra cushion for comfort and an outsole grip for under the shoe so I won't accidently fall?? They need to work on that to make it a great shoe.
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December 2021 by Samuel Debebe
I am a loyal customer of ALDO. I went there last Saturday to get a pair of shoes and there was a green snicker type shoes that I was interested in. I asked one of the employees at the counter to check if they have a size 10. She didn't want to help at all and she was very rude and unprofessional. She finally checked the system and told me that they don't have it. I then asked her to see if other stores have them and she left me there and went to the back. She finally came back and went about her business. I repeatedly ask her to check for me very politely. She finally checked and told me that other stores have them. I asked her if I can pay for it there and have it delivered for me at this particular store. She said "that's not going to happen, you can go to the other stores and get it for yourself."The level of disrespect she showed me and her tone and facial expressionwas unmatched.I will definitely take my business elsewhere and never go back. I will not recommend this particular store to anyone.
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November 2021 by Jafreisy Pena
Superrrr rude employees. I went there yesterday, a Sunday, early afternoon and while I understand it was somewhat busy I had to literally flag someone down for assistance.When I walked in I wasn't greeted, even when I was looking around trying to find some loafers. I wasn't paid any attention to whatsoever. When I finally told a girl what shoes I wanted to try on in what sizes the exchange felt really awkward. After I tried on all the shoes I had to get up and approach the counter with a stack of 3 shoe boxes where a girl with short blonde-ish hair was literally just standing behind the register and staring at the entrance doing literally nothing. I felt like an absolute bother even requesting shoes in another size. She made me feel like I was doing something wrong. The first girl who brought out the first shoes had to literally tell her to check the phone and see if they had sizes in the back. Honestly, the girl with the short hair should not be working there with that nasty attitude. Not a good look for ALDO. I was gonna purchase one of the shoes I tried on but that customer experience definitely turned me off.