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July 2024 by Hong Niu
The branch person who pick the phone is not polite.
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June 2024 by jhorka fernandez
Very bad service They are not professionals, I am trying to make a join account and no one can help me and they do not respect the schedules. they closed 11:30am the schedule time say until 12 pm
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May 2024 by Juan Carlos
Very worse for new customers service for anything help you will need....absolutely not recommended....all people's there's working this branch need good training about everything being...specially cashier's...really not educated.
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April 2024 by Jhas Mcs
I proceeded to open an account and everything went well. Tania took her time to help me through the process. Excellent service.
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April 2024 by syed hamidullah
Capital one has became a very poor established over time I don’t know why don’t use the Zelle option in the app unless you like your money to be gone forever.
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January 2024 by Nacho Mama
Very frustrated with capitol one generally. Your system for accepting credit card payments wasn't working for 2 days so I went into a branch to solve the problem. The only solution they had was to charge me to use the ATM so I can pay in cash. Thank goodness after 2 more tries it finally worked over the phone. Anyway, I'll be paying off my credit card debt soon and will stop using capitol one. The fact you couldn't let me just pay my credit card payments like I always do bothered me and got the nerve to not accept responsibility for your broken system. Manager here is truly terrible at conflict resolution
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January 2024 by Carlos JC
One of the best, most helpful, pleasant, professional teller experiences I've had with any bank. I visited the Annandale branch on 1/4 to simply get assistance with my credit card. Alexis took the time to resolved my issues, answer all my questions, and even helped me navigate through he bank app, patiently, for follow up support. The reception officer, as well as branch manager were also very helpful, pleasant and professional.
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January 2024 by James Proudstar *Warpath*
Very frustrated with capitol one generally. Your system for accepting credit card payments wasn't working for 2 days so I went into a branch to solve the problem. The only solution they had was to charge me to use the ATM so I can pay in cash. Thank goodness after 2 more tries it finally worked over the phone. Anyway, I'll be paying off my credit card debt soon and will stop using capitol one. The fact you couldn't let me just pay my credit card payments like I always do bothered me and got the nerve to not accept responsibility for your broken system. Manager here is truly terrible at conflict resolution
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January 2024 by Carlos J.
One of the most helpful, pleasant, professional teller experiences I've had with any bank. I visited the Annandale branch on 1/4 to simply get assistance with my credit card. Alexis took the time to resolved my issues, answer all my questions, and even helped me navigate through the bank app, patiently, for follow up support. The reception officer, as well as branch manager were also very helpful, pleasant and professional.
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August 2023 by Sultan Khan
This person are the worst to do business with
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August 2023 by Ha Hem
Thank you Tania for your professional service.
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April 2023 by Patrick Oquendo
Never use their ATM to do transactions, if something goes wrong you will have to wait 45 days to resolve it. In the mean time you are F___ed waiting for you money
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March 2023 by Gypsy Q.
Slow,impolite and careless attitude overall! Find another bank where the employees act like people not careless robots!
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March 2023 by Samanthaxxroblox
Great customer service and as always they continue to give opportunities to people of color and with people trying to get their lives back on track as it was for me capital one open a lot of doors for me over the last year and I'm proud to say I'm doing pretty well because of their help and the credit monitoring system with credit wise thanks capital one for all you do for me on a daily ? basis ? ? ? ? ? ?.
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January 2023 by Sagie Neerman
Went to get a cashiers check and the process was easy. The lady at the counter was helpful and answered all my questions.
