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August 2023 by Samman Abbas
One of the best Home loan specialist is Nam Tran!! He is such an educated individual especially during these high rates time period. He assured me everything from A to Z and was so thorough in the home buying process. He is willing to go the extra mile for his clients, made me feel so welcomed and valued.
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August 2023 by Jibs Khan
This bank has an awesome team and a dedicated staff especially Ms Divya. I am treated like a king and you would think that my modest account was worth millions. She is unfailingly friendly, helpful and professional. The customer service here is unbeatable.I highly recommend bank BOA.
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August 2023 by Kunwal Abbas
I had such a great experience with Nam Tran, the home loan specialist at this branch! He was so efficient and knowledgeable. From the minute I walked into the branch until the end, he made me feel so financially confident and guided me every step of the way. I would highly recommend this individual and home to work with him in the future with my additional home buying needs.
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August 2023 by Ramya Sakthivel
I had just moved to the area and went to Bank of America to set up my first independent bank account. Divya was amazing in helping me figure out how to open an account and what steps to take financially. I was able to seamlessly finish all the steps and had clarity in what to do next. I can’t thank her enough for helping someone who knows nothing about opening up accounts and maintaining them. The branch itself treated me very kindly and made sure (even when it was very busy) that I was taken care of. Thank you!
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August 2023 by Abhishek Bajaj
Very good customer service provided by Divya every time I go there. She is always very welcoming and has a beautiful smile on her face. Very satisfied and thankful for the great customer service. I would highly suggest hiring more employees like her
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August 2023 by Rahul
I had a wonderful experience at Annandale Branch, thanks to the exceptional service provided by Divya Verma. From her warm smile to her expert guidance on bank’s services, Divya’s professionalism and dedication were impressive. She made sure all my questions were answered, and I left feeling confident in my decisions. If you’re looking for a friendly and knowledgeable banker, I highly recommend Divya at this branch!
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August 2023 by Marwah Alrubaye
I had professional experience with luis cabrera he have amazing customer service and make the credit card application process very easy and short it literally took 15 minutes and he got me approved after I failed many times to get myself approvedHighly recommended this agent
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August 2023 by Tanim Hossain
There is a lady she was so humble and polite with me.Her name is Divya.I’m satisfied with the service
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July 2023 by Saleh Maraheel
Worst banking institute I've ever been to. 5 people there, no one greeted the customer or told them its going to be a moment. just ignored. No sign in at all so 4 of us sitting down have to play who came first. Waited in line with 2 people at window number 1 training but cant reply or help customers, 2nd window the guy does one more transaction and walks away without a word and the old lady at window number 3 was the only one who was prompt and on her job. Even then i had asked her about talking to a banker, she had me just take a seat around 3 other Joe's with no rhythm or rhyme. No order. The side door swings open so close you think your gonna get hit when a banker walks through. There's a piece of the fake counter sticking out in the front it looks so ridiculous. You want to do business with others and safeguard 10 of thousands of dollars for me but your own house is rough and without decorm? Sorry I'll take my business else where. I have better things to do then be at a circus. Waste of time
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July 2023 by Warren G Williams
Horrible and rude customer service. I literally heard an agent mock a client they were working with as they discussed the client's matter with their supervisor. I also requested to open an additional account to deal with my parents estate and received zero service. I have been with Bank of America for over 20 years and perhaps it is time to switch.
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June 2023 by Warren W.
After traversing Virginia to notarize my parent's estate transfer documents, the representative filled my time slot after 5 minutes into the appointment, had no indication medallion services were not available, and received little support opening a new account for the estate. While waiting for service, I literally heard the representative mock the client they were serving (and me) to her supervisor- as if we could not hear her. Unbelievable. Rude and unprofessional. Makes me want to move out of Bank of America after over 20 years. Ugh.
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March 2023 by Roxanne
Busy but they work with the most integrity and truly serve their clients best interests.
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March 2023 by uğur aksu
Iam a college student And I wanted to get a credit card.Luis Cabrera helped me so much And he gave me so important advices And with his help ı get my new credit card thank you for everything.
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December 2022 by Erik Manuel Giblin
Great service with Ms. Karinna and I noticed she had strong rapport with other costumers. Mr. Vuong demonstrated top level customer service as a banker both today and when I opened my account at this branch; very courteous, knowledgable, professional, and respectful. They provided timely service and saw mulitingual (Spanish, Korean, Vietnamese, English at least) capacity at this branch. Will be sure to come again.
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October 2022 by Boyoung L.
Bank of Annandale branch , the teller was awful. She was not doing her job properly.
