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May 2023 by AY
Owner argued over a "free gift" when I went to make an exchange.Summary: I've been shopping for gifts at Aritaum for years, but I had a terrible experience with the owner recently when she argued that we needed to return the "free gift" given with our purchase or it would be "too complicated" to make an exchange.I bought my mother & mother-in-law some nice skin cream for Mother's day. When I purchased, the employee gave me a makeup bag and some samples that were included as a "free gift" along with any purchase of $250+, so I included those in my gift too. But it turns out, MIL can't use that brand, so I went with my husband to return one of the skin creams.As soon as I showed the owner my receipt and cream (still in the original wrapping), she started with "Didn't we give you a gift as well?" We didn't have it and only came to return the product. But she started making a big fuss about how we needed to return the free gift along with the return, as that was included in our original pricing. It wasn't written anywhere on the receipt nor had the employee mentioned it when she explained the return policy.Husband offered to pay the price for the samples and makeup bag, or have it deducted from our store credit, but the owner refused that option. She said it was too complicated to do the return because we had been given a discount and the gift was included in the pricing (although again, not on the receipt). After she argued with us about it for many uncomfortable minutes, she ended up just giving us store credit for what we were returning. But to add insult to injury, when we chose some things to use up our store credit, and we had to pay the remainder of $6, she asked us to use cash instead of card (to avoid a credit card fee) and gave us the stink eye when we didn't have it.Sorry for the long explanation, but I have never in my life met a shop owner so stingy and unpleasant in my life. Either charge us for the value of the "free gift" or let it go.
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May 2023 by Ashree insta Y.
Owner argued over a "free gift" when I went to make an exchange. Summary: I've been shopping for gifts at Aritaum for years, but I had a terrible experience with the owner recently when she argued that we needed to return the "free gift" given with our purchase or it would be "too complicated" to make an exchange.I bought my mother & mother-in-law some nice skin cream for Mother's day. When I purchased, the employee gave me a makeup bag and some samples that were included as a "free gift" along with any purchase of $250+, so I included those in my gift too. But it turns out, MIL can't use that brand, so I went with my husband to return one of the skin creams. As soon as I showed the owner my receipt and cream (still in the original wrapping), she started with "Didn't we give you a gift as well?" We didn't have it and only came to return the product. But she started making a big fuss about how we needed to return the free gift along with the return, as that was included in our original pricing. It wasn't written anywhere on the receipt nor had the employee mentioned it when she explained the return policy.Husband offered to pay the price for the samples and makeup bag, or have it deducted from our store credit, but the owner refused that option. She said it was too complicated to do the return because we had been given a discount and the gift was included in the pricing (although again, not on the receipt). After she argued with us about it for many uncomfortable minutes, she ended up just giving us store credit for what we were returning. But to add insult to injury, when we chose some things to use up our store credit, and we had to pay the remainder of $6, she asked us to use cash instead of card (to avoid a credit card fee) and gave us the stink eye when we didn't have it. Sorry for the long explanation, but I have never in my life met a shop owner so stingy and unpleasant in my life. Either charge us for the value of the "free gift" or let it go.
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December 2021 by Joe Moh
The employee here in Annandale is only kind if you come in to buy products. I was washing my hands to try the lotion products. when she knew the fact I am not making the decision to purchase today after she did all her sales pitch, she asked me why I came today and then suggested me not using their bathroom next time. You dont say that to a customer. If that was the only reason I could go to Manoa bakery instead. smh...
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September 2021 by Ngoc T.
I love this place!! They have popular Korean skincare and they also have good deals too. Some of the brands they have are Sulwhasoo, IOPE, Innisfree, Laneige etc, they don't have a lot of selection but they have the trust worthy brand. The thing I love the most here is that the lady give a lot of free samples for you to try, which is awesome. I heard the lady said that they have different deals every month, I recently went and I got the one get one free deal on makeup brushes/ sponges, she said last month they had shampoo that was buy one get one. They also have good reward system too, especially if you buy a lot of skincare. Due to covid, the store didn't have a lot of BB cushion that I wanted but hopefully they will restock more products. The customer service here is very friendly, which is rare for Korean store. Don't feel intimated because most of the time you'll be the only one in the store, you can ask them for good recommendations and they will be honest. Definitely coming back for some skincare and bb cushion.
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October 2020 by Christine Yom
Their customer service is really good and they are knowledgeable in the products they carry. They usually have good sales in place not depending on holidays.
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September 2020 by Kay D.
Love this place I'm here for shampoo and hair conditioner but staff inform me about great promotions for other products. I got more for great price. Thanks to staff for good informative.
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March 2020 by Judy Moore
Very nice store and very helpful staff.
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December 2019 by Jieun K.
The owner was very rude and mean. She said I'm too old for some of skincare product. How she knows about my ages.. if she was nice then maybe I buy something but why should I waste my money. If she doesn't want sell I don't know why she keep that business.
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December 2019 by veronica kennedy
What a lovely store! I’m woefully new to k-beauty and the ladies in the store were well informed, patient, and very willing to help me figure out what to do with my fussy, fussy skin. I know that Aritaum is a well-known brand/chain in Korea, and I am excited to have discovered this store in my town—great skincare and local biz support.
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July 2019 by Shelley Yu
Great deals of cosmetic products of qualities!
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February 2019 by kathickey51
Absolutely amazing products with fantastic associates
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January 2019 by Minjin M.
I love this place. I guess she was a owner who served well, and gave me a gift samples which I really liked. :-)
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December 2018 by Jeong L.
Aritaum is a mini Sephora of South Korea. It's a part of the beauty giant Amore Pacific Group - a one-stop shop to explore most of their beauty lines. You can find their most expensive beauty lines such as Sulwhasoo (40s+) for your mom or more affordable line for younger crowd such as Mamonde or Laneige (20~30s). As K-beauty's popularity has grown, you can find these products at Sephora or online more easily, but shopping at Aritaum has its own pros. - VIP membership rewards (Collect points redeemable for discounts and samples) - A ton of samples on anything. - In-house promotions that are unbeatable It's a small store, but if you loved K-beauty products, it's a great place to be. You will be surprised at the quality of the goods and some of them are really cheap, too! For example, their $3 eyebrow auto pencil is as good as $20+ ones that you get at Sephora. Their modi nail polish is cheap ($3.50ish per bottle), but it's pretty good for the price.
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August 2018 by Tiffany C.
The sales woman at this location was very kind! I wish I had gotten her name but she helped me in choosing my skincare and lip treatments since I was feeling a little overwhelmed. There's a great selection of products here as well, particularly of Laneige and IOPE. I hope to come back here!
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December 2017 by Cynthia Guillen
We love this beauty store, never disappointed by the products, and customer service is always A++
