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January 2024 by Tommy C
Innovative and fastest service around.
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January 2024 by Cliff Dye
I like the Southside service and reliability. I think they maintain their power line right of ways very well in our rural area..However access to customer service when needed is non-existant ! Stupid automated menue does not function no matter what button it tells you to press. I just keeps returning to the main menue directory and starts all over again. No customer service numbers that function are available on line and now I've just waisted more time leaving this complaint which nobody will read!!
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November 2023 by Delores Underwood
Worst people to deal with. I'm on disability, limited , I'm thankful but it won't go far. I try to pay. But few times a year I get lil behind, but am fortunate to get the fuel assistance twice yrly, I'll call request extra time, or inform them I'm also waiting for the pre-approved money to be sent to them. And they know I get it. It's on my records. They won't give you but a few days if that. Or last year they did cut my lights off. I borrowed to pay bill. Call and what they did was terrible, added a new deposit on top of the bill and a cut on fee on top of paying the entire bill I had been begging for help with. That is dirty, u know this person.is needing help, asking for lil time, and they go and add hundreds of money to it. They are terrible company.the worst I have ever dealt with. I live there because I need too I been there now for 5yrs.
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June 2023 by Devin Cress
Not sure what all the other reviewers are complaining about. Rates are on-par with other power companies and customer service has been fine. We have an outage every once in a while but no more often than other rural electric providers. They send out tree trimmers every 7 years or so and sprayers once or twice a year, always with an automated phone call a day or two before they come. Having power disconnected for a load panel replacement went smooth as well.
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June 2023 by Gemia Bryant
900 security deposit and App Power deposit was like 300.
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May 2023 by Siera Loveday
If I could give no stars that's what they would get.
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February 2023 by T Cooper
I paid my bill 12 days early with the automated system and was given a confirmation number. One week later I receive a letter threatening shut off on power even thought it was not even the due date!!!! Upon calling I was told my banking information was entered wrong and would have to pay a $25.00 fee. Manager Amber refused to not wave that fee. What is the confirmation number for if it doesn't work?
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February 2023 by Stephen Caudle
SEC will not return calls or follow up on calls they do answer. Been waiting for months for a reply. The people that answer calls are helpful but the people they forward your call to do nothing to solve issues only excuses why they can't get to it
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February 2023 by Nicole Rose
Overpriced and unwilling to work with customers. I would have never moved to their district had I of known how greedy this electric company is.Update: They are also liars. They have continuously lied to me and mistreated me.
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February 2023 by Google Account
In my fours years here, they have always taken care of power outages in good time considering all the wooded areas they have to navigate through.
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February 2023 by GiGi G
Not that a review matters or that SSE cares since they are a monopoly, but I'm leaving it anyway. 1.) They are WAY overpriced. 2.) Insist on sending a lousy and unwanted magazine that I tried to stop (Global warming anyone?) 3.) They come onto your property to do a hatchet job on your trees without any notice.No utility has ever made me wish so much that I were able to live off the grid. I just can't find anything good to say after being a customer for about 25 years.
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February 2023 by april hill
Never had a problem with our power , a few times it went out but was restored within the hour. As far as prices go...everything is high.
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February 2023 by Kenny Caudill
They should look at selling to dominion or CVEC. A simple storm knocks power out for their customers and their eta on power coming back on is a joke. PLEASE SELL OUT TO DOMINION OR CVEC. You’re too small to service your customers. I can’t wait to move to an area with another company. Even payment is a hassle online. I had to download an app that works maybe 60% of the time just to pay my bill. They won’t cooperate with Firefly internet in Appomattox county for right of way so their customers can have internet. They’re trying to CHARGE firefly to feed their customers with good internet. A right of way that got for free and they want to charge for it. Absolute joke.
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February 2023 by Glenn Kelley
Someone working for southside pulled into my front yard did a complete circle and proceeded to back over my drain field way out of the rightaway. When I grow up I want to be a monopoly
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February 2023 by jac court
Shut off the power, refuse to service my address, no money owed just shut it off on 2 old people and alizhmers person.They now have to pay the fine of 2,500 every 12 hrs to the courts. And they don't care cause they are out of KY and go by those rules no VA rules at least that is what they told the judge. So cause of you folks paying they have money to burn. And we were with them 10 yrs
