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December 2023 by Robb W
Disappointing Experience with Hailey's Appliance\nMy encounter with Hailey's Appliance has left me thoroughly dissatisfied, prompting me to share the challenges I faced throughout the process. From scheduling headaches to communication breakdowns, my overall experience has been far from satisfactory.\nAfter contacting Hailey's Appliance on December 11th and clearly detailing the issue with my machine, including the necessary replacement part, I was disheartened to learn that they scheduled my appointment a week later. The reason provided was the technician's insistence on inspecting the problem in person, despite my efforts to streamline the process by identifying the specific part needing replacement. This unnecessary delay, coupled with my anticipation of shipping time, only added to my frustration.\nAs the day of the appointment neared, I took the initiative to confirm the previously agreed-upon time slot (11-1) by contacting the store in the morning. To my dismay, upon the technician's arrival, I discovered an unannounced rescheduling to 1-3. This unexpected change not only threw off my plans but also left my spouse stuck at home for an extended 5-hour period, unable to carry out their work. This lack of communication and disregard for the initially agreed-upon timeframe is, quite frankly, unacceptable.\nHailey's Appliance seems to prioritize internal processes over customer convenience, making it challenging for clients to rely on their services. My experience underscores a need for improvement in scheduling practices and communication protocols to ensure a more customer-centric approach.\nI strongly recommend potential customers explore alternative options for their appliance needs. Unfortunately, Hailey's Appliance has proven to be more of a hindrance than a solution, and I regret choosing them for my repair needs.
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November 2023 by Linda Spencer
Hailey's Appliance was highly recommended to us as we needed to replace the washer & dryer in our townhouse. We checked out their Website & read the many reviews by customers. We liked that it was a family owned business with a very professional long-standing reputation in the Lynchburg/Forest area. Our initial visit was for advise in finding a reputable appliance repair service person. We met Edie, who patiently listened to our issue & answered many question. Her friendly smile put us at ease and we followed through on her suggestions. When it became apparent that both machines needed to be replaced, we returned to Hailey's and meet Sydney. Again we were welcomed as soon as we walked in the door. Sydney listened to us and then proceeded to show us a set that would meet our need. She was highly knowledgeable about all the machines, and then took her time and explained every feature of the brand she recommended and why. When we settled on the purchase, we were again delighted with the whole purchasing process. We appreciated that the purchase costs (which was so reasonable compared to the big box stores), provided installation, removal of old machines, and future service needs if there were issues - all to be taken care of by Hailey's Appliance. The great part was we did not have a long wait for delivery & installation. Happy Days for us seniors as no more going to the laundromat! We will definitely recommend this company to ALL our family and friends. We guarantee you won't be disappointed.
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November 2023 by Jane Umstead
We purchased a refrigerator in August and returned in October to purchase a range hood. Edie is very friendly and knowledgeable. Both transactions went very smoothly. Highly recommending them to anyone.
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November 2023 by Samuel Shaulis
The gentleman who assisted me on the first phone was knowledgeable, friendly, and very helpful. The part was waiting for me when I got there.
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October 2023 by Evelyn Goff
Went today to purchase a refrigerator. We dealt with Matt. He was very friendly, knowledgeable and professional. This was the quickest sale we have ever had. The atmosphere was great from all the Staff. We will be using them for all of our future appliances and Highly recommend them.
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October 2023 by Jason Woodle
The entire family and I always buy from Hailey's. It should be your first stop when you need new appliances
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October 2023 by STANLEY DAVIS
This location is really professional and courteous.The store manager Susan is outstanding with her job.Also she has a greatstaff working with her to accommodate her customers.
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October 2023 by RANDY OWENS
Haileys is a local business that has great customer service and fair prices. Sales associate was very knowledgeable and very prompt in answering questions.
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October 2023 by Carol Milhous
This is an excellent place to deal with. Locally owned, superior customer service and top of the line appliances. And the BEST price!
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October 2023 by Leah Harness
Very helpful and friendly service! I purchased a dishwasher that is to be installed on Tuesday afternoon. Hailey's was recommended by a friend.
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June 2023 by jkshelton65 “Judy Kaye”
Friendly customer service and reasonable prices
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June 2023 by Susan Taylor
Rebecca has always help & sold appliances, mowers & more. Hailey's has been a great supplier.
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June 2023 by Brian Nicholson
I've bought several things here, a fridge which they beat Lowes by 200. Then bought a Husqvarna hedgetrimmer. Didn't work. Haileys made it right. They're amazing people and I wont be shopping anywhere else. Their delivery team is stellar, professional and cool young dudes. Haileys is a top notch business. I recommend them to friends out of town as well. Saving money is worth the drive
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March 2023 by Luke Perdieu
I purchased several appliances from Hailey’s 3 years ago and had a great experience. I recently moved and needed a new set of appliances, Rebecca and Ty at the Altavista location were very helpful. They explained all of the pros and cons about all of the items I was purchasing and helped make the decision process easier.After I got home with the new appliances the washer and dryer wouldn’t fit in the laundry room of the older home. They were able to switch out the dryer for a smaller machine and it fits great. They were very helpful, I highly recommend.
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October 2022 by Laura Tirronen
Friendly, professional and knowledgeable staff. So happy I chose Hailey’s!
