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April 2024 by Sladan Stamenkovic
Dirty dirty dirty
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April 2024 by Natty Asfaw
Horrible people horrible customer service…Dylan the “Manager” is the worst manager I’ve ever seen.He set me up with an account when I signed up he never mentioned the “maintenance fee” which is $60 and told me it would just be the monthly fee and when I asked him about it after I got charged 3 weeks into my membership he lied to my face by saying that he informed me about it. Then he decides to make it right and refund me the maintenance fee.But it’s been a month now and I haven’t got it still and I don’t think I’m getting in anytime soon. He doesn’t even treat you like a paying customer after you sign up….he is always on his phone when I’m speaking to him which is disrespectful.Pulse you’ll get charged an additional $10 “cancelation” fee when you try to cancel.The corporate number is useless they’ll do nothing for you! I’ll give this place a 0 star if I could.Spare your dollars and go somewhere else!!
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April 2024 by Dena Hassani
The air is awful! The pool’s door opes right to the gym and it is like you’re working out in the pool!They had a good offer and it is cheap, but there is no fresh air in the gym.
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March 2024 by brock b
I completely agree with other negative reviews- I've been a member for years and I've watched this place go from great to unbearable, and they don't do a thing about it.But lets focus on the basketball court (see pics): First of all, they are asking for a lawsuit from just basic lack of maintenance. Pipes inside are leaking residue on the floors, so every night players are slipping. Also, they rarely polish the floors, so the overall court itself has poor traction which also is a safety concern. The rims are damaged and uneven, and they never bother to fix them. Even simple things like when the nets need replacement- which take a minute to fix- they will leave the rims netless for days.Every year at random times (but usually around feb-March) they will close the court down every night at 11pm. We pay to have the 24/7 court, and the fact they close it down is unfair to the paying customers.Other things to note: it stinks as soon as you walk in. The steam rooms are poorly managed and unhygienic (I get sick nearly every time i go in there) and management just nods their heads if you ever bring concerns up, then just go right back to playing on their phones or whatever without a care in the world.You need new management that will actually give a dang about this place and start making it better, or this is place is going to continue to rot and go bankrupt. Start by fixing the court- DO SOMETHING
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March 2024 by Lili Hayte
My friend told me about this place how it is great, unfortunately the front desk service was poor customer service.
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March 2024 by lauren macgregor
Facilities are nice and upgraded - can get a little crowded but that’s any gym. Only problem I have witnessed is escalators and wifi have been out for the past few weeks. With the gym being underground it makes it a total dead zone.
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March 2024 by lala buzz
Dirty gym and a lot of machine are out of service ??
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March 2024 by Shilmat Babanto
It iş very very sad, every time they took money from my account, I told them they promise and do it again.
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March 2024 by Stephen
Not really my kind of gym. More for free weights, and I don't mess with machines much.
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March 2024 by Robbin Brooks
If I could leave negative stars, I would. I've been a member of this gym for years and have steadily watched this place fall deeper and deeper into disaster. The escalator has been broken for more than 6 months, the equipment is falling apart and never fixed, and the classes are mediocre at best on the rare times they're actually offered (the only exception being one yoga class with Chris on Mondays). The only redeeming part was some of the great training staff, every single one of whom have quit over the past few months (dozens of them).Run, don't walk, to literally any other gym in the area. I'm left with more than a dozen personal training sessions I'd rather lose than step foot in that cesspool again.
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February 2024 by Roxana
The gym is NOT handicapped accessible AT ALL! I have knees, hips, and L4 L5 issues. The locker room (restroom/sauna/shower/pool) is on the lower level. Treadmills are on the 3rd floor. Escalators had been down for MONTHS!!!!! The struggles I had to endure going up and down twice maybe three times! And there is NO easy access to the elevator AT ALL!! There's a sign on the door where the elevator is located outside that says, “Member will be forfeited if the door is opened”????? I witnessed an old lady ringing the bell too many times because she wanted to use the elevator and NOBODY responded. WHAT!!!? And the fact that I'm paying $43.95 a month when there's a sign everywhere that says $12.95 a month. I joined years ago started at $35 a month now to $43.95 for what? Nothing works! Smh ??♀️??♀️??♀️
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February 2024 by Samuael Seyoum
The guys steam room not working more then 4 month, and it seem no one cares about it, I am not recommending anyone joining this place it’s a west of money. I juts can’t wait my contract is over this place is so sick…
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February 2024 by Muse Tim
Cleanliness, steam room isn’t working for more than 8 months. nobody cares terrible management.
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February 2024 by Bri Hurley
This gym is so limited for how large it is. My biggest issues here:- nearly everything is broken or falling apart- there are only one or two of the popular machines/equipment.- it’s always hot and muggy.- the areas that people need and use the most are the smallest. The layout of this place does not fit the needs of people here.- there are barely any barbells. It’s so frustrating considering this is a three story gym.- the water fountains are really gross and vary on if they have any water pressure at all. This gym needs to update to water bottle dispensers with how much people twist the spouts to fill up their bottles and how much water makes it onto the carpet.- the paper towel dispensers are typically broken or empty. And the spray bottles are messy.- the escalators are always broken or simply not turned on. This presents an accessibility issue for some people who aren’t as mobile as others with stairs.- I upgraded my membership last year to include tanning and spray tans but the spray machine doesn’t work. I can’t even count how many times I went for a spray and the machine either didn’t work at all or it sprayed with absolutely no color. I downgraded my membership and I was charged $20 to downgrade.This gym does a lot of pull money out of the customer but does not invest it back into the gym whatsoever and it’s telling. It’s a very run down facility.The only thing that makes this place better than planet fitness is the studio rooms and the barbells. This place is good enough but certainly not great.
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February 2024 by tstar830
It's falling apart: very poor cleanliness in the dressing room, the men's steam room has been out of commission since the summer of 2023, and the escalator is broken half the time. This location gives an un-mistakeable impression of a company about to go out of business and doesn't want to incur the costs of maintaining their facility. Do not waste your money here.
