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November 2023 by Sarah
The staff at this location are great! Their professionalism and courteousness was superb! They informed me of my options without being pushy! I'll definitely return to this location!
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October 2023 by G S.
Needed a last minute VA State Inspection, so I noticed Wiygul on Lane near Edsall Road was open Saturdays. So even without a reservation I was in and out in 50 minutes. Quiet waiting room. Very tranquil setting in a woodsy location. The manager Mike was very personable, pleasant and understanding. And the $8 off the current $20 state inspection fee was welcome.
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October 2023 by Brandy Jach
They were amazingly nice, and were able to get me in same day with minimal wait. They have a very nice waiting area with water, coffee, couches, and tv. Calvin was super helpful in letting me know about an inspection sticker I needed that I was unaware of being a new to Virginia resident. What I liked most is they didn't try to upsale me on service that were not necessary, as well as answered all my questions. So glad I found this place.Services: Air & cabin filter replacement
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October 2023 by Yohannes Tekle
I went to this shop for oil change. After the oil change they recommended air and cabin filter replacement for a price of over $120. I declined the filter replacement from them and drove around the corner for half that price.Bad customer service. They will rip you off if you do not watch out.Service: Oil change
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October 2023 by Matthew B.
I went there for an oil change. They ended up suggesting about $5,000 worth of work on my car that's worth maybe $6,000. I took it other to another trusted mechanic in the area and he said I only needed one of the suggested items and I walked out of his shop spending about $500. It's possible my car could have used all that work (though I'm confident they misdiagnosed a couple things), but it seems unprofessional to pressure me to get work done on a car so old. Tell me what I NEED and suggest other things, but make it clear the difference between the two. The main reason for my poor review was their poor attitude when I declined the work they were pressuring me to accept.
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September 2023 by Farfig Wyporg
Got a Groupon for inspections. When I called, they were able to get me in that day. They said 1 hour to do both safety and emissions, and that's exactly how long it took. Extremely nice staff. Look forward to doing more business with them.
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September 2023 by Mushfique Ahmed
Pick up and drop off service is much appreciated. communication via website could be faster and more responsive to my questions. Also, bombarding customers with coupons and then only allowing them to use the smallest discount on one item is deceiving. Especially when getting $500+ work done and had I come in for each item individually, I would have been allowed to use each coupon.
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September 2023 by Matthew R
This is a great example of don't judge a book by its cover. The outside of the building may be a bit dated but the expertise and customer service of the personnel inside will never go out of style. Shout out to Calvin for his excellent customer service.Service: Tires
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September 2023 by Aziz ELHOR
Several comments have confirmed that the same thing happened to them: car owners come for a state inspection, but they are told that their inspection was rejected, and they need to repair their cars and change the tires after finding screws in them. They will have 14 days to make the repairs and are advised not to drive their cars during this time, as they may be pulled over. Is this a coincidence?Service: Vehicle safety inspection
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September 2023 by Aziz E.
Several comments have confirmed that the same thing happened to them: car owners come for a state inspection, but they are told that their inspection was rejected, and they need to repair their cars and change the tires after finding screws in them. They will have 14 days to make the repairs and are advised not to drive their cars during this time, as they may be pulled over. Is this a coincidence?
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September 2023 by T J
Went in with a totally flat Customer service was great. My tire was fixed and I was on my way within 15-20mi minutes even though it was a busy day for them. Will go there more often with car problems. Again the customer service here was great. Wiygul keep up the amazing work!!!!!Service: Tires
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August 2023 by Ian H
Wiygul gives you a complete run down of issues you have but my issue is with pricing. Recently they had a deal where it’s 50% off your oil change if you come in and get cookies, sounds fun right? Not the case. While they did give 50% off the oil they then added fees (like they always love to do) like $10 for labor, $7 for “shop supplies” so that it doesn’t even end up being half. Maybe next time if you want to do a promotion truly do it because 50% off of $75 isn’t $50…last I checked. Won’t be returning.
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August 2023 by Manas Adams
Incredible customer service with a staff that’s knowledgeable and honest! I got the best price in the area for my tires and was informed on the type of tire, its longevity and no sugar coating. Honest people! Great work. Definitely would recommended to anyone!Service: Tires
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July 2023 by Sharlise S.
Price gouging on steroids - that sums it up. I now regret having 2 jobs performed because I now realize just how much I was taken for. The 3rd and recent visit was because I needed a radiator and coolant. Their estimate was for $1200 + tax. Took it to a garage right down the street and it was done with wonderful customer service for $393 including tax. You do the math. Shahbaz and the other guys will offer you friendly customer service, but that will mean nothing once you realize how much you're being gouged. There are honest repair shops out there, just ask around.
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July 2023 by Stan C.
I am active duty military. Car was stored in government facility while I was stationed overseas. Finally returned to the US and had my car shipped to VA. First day using the car with family, felt the AC was not that cold but figured it was a hot day and would just take a few minutes to cool so we got on the highway. After 10 minutes, the AC was still not working and my very young children were drenched in sweat and passed out from the heat. Luckily we were able to get back to the hotel and let them cool down.Mike from Wiygul was very understanding and let me come in without an appointment. His technician, Brett, was awesome. Brett informed me that it was clear the freon in AC system was drained as the lines were disconnected. There were no leaks as the system held pressure so this was not an accident especially since someone left the lines unconnected. He serviced the system and so far everything is working great.Very honest business with great people that understand and are willing to help. My family and I are very appreciative and will come back here for all our car needs while we are stationed here! Thank you Mike and Brett.Service: Air conditioning
