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July 2024 by Sarah Ogilvie
John provided exemplary customer service. I had to replace my phone on a break from work. He gave clear and helpful advice and made sure I finished the transaction quickly. I highly recommend this store.
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July 2024 by Carlos Castro
This place is awesome and the standard of customer service. I was able to reduce my monthly service WITH new phones. Amazing staff !
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July 2024 by Mehru Zaheer
Excellent customer service by the whole staff. They were able to get me a new phone for free with service. And helped with setting up my new phone aswell
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June 2024 by Keivanee Lake
My visit was absolutely seamless. John assisted me along with Diwan. The level of attention and customer care was 10/10. They were able to set me up with an amazing plan and deal in the space of 2 hours while still effortlessly engaging with other patrons. Would recommend this location to everyone!
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June 2024 by Gena wilcox
Thank you John you are amazing
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June 2024 by Qua Qua
I had a amazing experience thanks to Andy ! He help me get the new iPad Air and he kept me updated and took good care of me thank you so much !
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June 2024 by Linda Wilkinson
Came in with the Verizon free trade-in email. My mother was told she was too late for free, but could do the trade for $100. Turned out to be a lie, and of course they don't print the paperwork anymore. She's being charged $800 and neither the store nor Verizon say they can do anything about it. Go to a corporate store, not here.
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June 2024 by Lonzell Offutt
Anthony & John were absolutely phenomenal! Their knowledge, patience and overall customer experience made our visit well worth the hour drive to their location. Will continue to travel to this store for our future phone needs!
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June 2024 by R Neal Howlett
Helpful staff
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June 2024 by Jean Newman Glock
Always amazing service. Brilliant staff. I am a fan.
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May 2024 by Elizabeth Spillane
John was extremely competent and made the upgrade as seamless as possible. He was very professional.
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May 2024 by Brittany Smith
I had a great experience becoming a new Verizon customer with the help of Anthony and Andy. Anthony did an awesome job with answering all of my questions and seamlessly transferred all of my information from my old phone to my new phone and even broke down the numbers that would appear on the bill. He was very patient and solution oriented when I had an issue transferring my phone number from my former carrier. When I returned to the store the next day to complete the phone number transfer, Andy seamlessly stepped in to initiate the number transfer and my phone trade in. Both had such great attitudes and were extremely helpful. I highly recommend this location!
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May 2024 by Maureen Macfadden
Great customer service at the Alexandria VA store. ( near the Safeway). The representative went through all the options step by step and got me the best phone for my needs! He was very knowledgeable and professional! Thank you! ?
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April 2024 by Mariah Smith
I came in for a new phone, and Vik helped me with all my needs. He was patient & polite the entire time, & did an excellent job keeping informed on what was happening, what was changing with my bill, and any other questions or concerns I might’ve had. Definitely appreciative of his service.
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April 2024 by Seth Gertz-Billingsley
Incredible, amazing service from Andy. Went in stressed, left very content. Would highly recommend asking for Andy—he is great!
