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March 2024 by Stephanie G.
Trying to get assistant for Verizon Fios is a pain in the butt. I called and got several different scenarios about why my account was being overcharge and not updating. I was offered a discount and had even more trouble trying to get them to apply it. Online I got an agent who had no idea of what they were doing and wanted me to call in. I had three different Verizon customer agent give me all different information. They even had the nerve to offer mobile service. Hell no I don't want your mobile service! Its hard enough to get someone on the phone for assistance and when you do it seems no one has the same story or set of information.
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February 2024 by JEN M
Extremely inappropriate, rude, and disrespected by sales associate MITCHUpon entering the establishment, Mitch greeted us as we let him know that we needed a SIM card.After taking a seat at his desk, the employee proceeded to use derogatory words and was extremely disrespectful throughout the entire process. He asked me where I was from, and when I said, I’ve lived in a few cities so I tell people I’m just from the area, he proceeded to say, “he doesn’t give a s*** and he was just making conversation”.I’m extremely upset about the entire situation and baffled as to how this person felt that comfortable to swear at customers. No foul language was used by either of us, and we tried to maintain conversation until the process was finished so we could leave. We were even polite and thanked him upon leaving, but the entire exchange was highly inappropriate left us with a terrible opinion of Verizon.
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January 2024 by Tarell Alexander
Recently called this location to resolve an issue related to a subscription I was supposed to receive with a recent upgraded phone/plan. “Ray” from Cellular Sales answered the phone not even completely paying attention, and upon informing me that I hard the wrong department, only gives me the first three digits of the number I should call instead and proceeds to hang up before I could ask any other question. Terrible service.
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January 2024 by Satra Astaphan
Sean, Ramone and Malachi were super helpful! They all attended to our needs and were super professional. We came and upgrade our s22 ultra to the s23 ultra. But most importantly they were patient and assisted us with all our service needs. We highly recommend.
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January 2024 by John Seidenberg
Service was amazing. I don't know who this guy is but he went above and beyond for me because I didn't know what to do because my old phone broke down. Service was amazing but I was really sad and disappointed when I couldn't get my photos back from my old phone. Otherwise Service 10/10 and highly recommend!
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January 2024 by Stefanie Baker
Samantha was kind and efficient! Great customer service. Thank you!
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November 2023 by Martin Lucero
This is not a "real" Verizon store aka it is not a corporate location. So if you come in to drop off a trade in or something, they can't help you. They are unapologetic and make not effort to distinguish themselves from a full service Verizon store.
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November 2023 by Sean Walker
Extremely helpful transferring my service and getting me the phone and watch I wanted!
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October 2023 by Jeff King
This location does not help with anything but cellphone plans and they will upcharge you every change they get. $40 fee to "transfer the data to the new phone!" all that takes is scanning a picture from one iphone to the other and they dont tell you there will be a fee until after they are finished. They are also super pushy on the cases and screen protectors. I recommend going to a real Verizon location and not to use Cellular Sales.
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September 2023 by Kim LaBarbiera
I have been a Verizon customer for 25 years. I went to Verizon to see if they would be kind enough to help me put on my new screen protector for my phone. I was greeted professionally and courteously as I came in the door, by Sean M. Sean worked diligently to put the cover on and did a great job. Sean doesn't get paid extra when he does these tasks but he makes loyal customers happy. It is employees like Sean M. that keep me loyal to Verizon.
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September 2023 by Donna Carter
Enjoyed my visit here, the sales associate fixed my phone. This allowed me to return the new phone before activation.
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September 2023 by Connie R.
Stopped by the Verizon store at Potomac Yard to price a new watch for our daughter. The Verizon rep shared incredible deals with me that resulted in a new watch, a new phone and a new phone line for a family member. Muhammad was on top of his game and assisted us thoroughly.
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August 2023 by DK CHAN
I went to this location originally because my phone had died and I needed help getting a replacement. Sean was the worker who "helped" and after talking with him, he offered a Motorola edge, (I had a Samsung Galaxy S9) and told me that the price of my phone and all of my payments should have gone down. However, instead all of my bills and phone payment actually INCREASED. on top of this the phone continued to have issues even to this day. On top of that I had tried to take advantage of a deal they had for their WiFi, Sean neglected to tell me that without the bundle deal (which was $25 with a line) the WiFi itself was $70! Sean is a charlatan and a liar! It caused me to have some very serious distrust with Verizon. DO NOT deal with Sean if you go to this location. Sean will lie to you and it will cause nothing but headaches
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July 2023 by Shade Barrett
Hello my name shade Barrett and I’m at 2920 Richmond hwy alexandria va and sean the teller for Verizon has great customer service and he made my day the company is lucky to have him on y’all team
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July 2023 by Oleksandr Yaroshynskyi
Let me tell you about my awesome experience with Umar from Verizon at Richmond Highway. This guy knows how to treat customers right! From the moment I walked into the store, it felt like I was just chatting with a regular person, not some pushy salesperson.Umar was so chill and helpful. He didn't try to shove more services down my throat or pressure me into anything. Instead, he took the time to answer all my questions and gave me all the info I needed, and then some. Seriously, this guy knows his stuff!What I loved the most was that Umar wasn't just some corporate robot. He shared his personal experiences and stories that helped me understand things better. It was like talking to a friend who had been through it all before. That personal touch made a huge difference.And get this, Umar didn't stop at just telling me about the plans and services. He actually broke down all the fees I had on my current plan, so I knew exactly what I was paying for. Plus, he went above and beyond by telling me about other plans and promotions I might qualify for. No pressure, just good info.Overall, my time with Umar at Verizon Richmond Highway was incredible. He's the kind of guy you want to deal with when you need help. He listens, he's knowledgeable, and he treats you like a real person. Thanks to Umar, I left the store feeling like I made the right choices.If you're looking for Verizon services in the Richmond Highway area, go see Umar. He's a rock star who knows how to take care of customers. Big shoutout to Umar and the Verizon team for making customer satisfaction a top priority. Keep up the amazing work!
