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March 2024 by Zamarud Loynab
Worst experience having my oil change done. Went in for a simple oil change after finding a Groupon. Was not my first time there but will definitely not be returning. When I first got there, the rep told me that my voucher is not valid due to me getting the voucher that day. I assured him that I had done the same thing before and it was not an issue. He attempted and it went through. Then once scanning the voucher, he charged me what he told me was the difference but what I was charged was more than the voucher itself. The voucher was $46 and he additionally charged me $58. I do not think he knew what he was doing or was equipped to deal w/customers. Did not honor the voucher or have his manager assist in the situation. Bad customer service.
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March 2024 by Ken Acuna
Came here to get a much needed oil change. I usually go to the Fairfax location but decided to give this one a try. I was impressed by the attentiveness and quality of the customer service. The staff were friendly and very informative. It was easy for me to use my Groupon for the full synthetic oil change and staff was able to inform me of the up-sells without being pushy. Pure quality I definitely recommend stopping by here for your next oil change.
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March 2024 by Carlos Hdz
Excellent service, they inform you of possible maintenance that you need at the moment with an emergency or that your car will need in the future
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March 2024 by Coral Medina
This location is ALWAYS excellent! They’re efficient, kind, helpful and I don’t feel like I’m constantly being upsold. Highly recommended.
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March 2024 by N Maina
Service was not good... the kids did not know much more than me!
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March 2024 by Patrick Nguyen
Service was quick
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March 2024 by Jarrad Hensley
I had to spend 2 hours while they tried to figure out how they messed up changing a tail light a few days earlier. I was sent to a local garage after they determined they stripped a key bolt and couldn’t get it off. All told, I wasted 5 hours over two trips. I’ve been to Valvoline locations all over the country for years and this was easily the least competent crew I’ve witnessed. Sadly, I won’t be using Valvoline anymore.
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March 2024 by Cesar Hernandez
Fast and efficient. Took 20min for my oilchange .
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February 2024 by Eric Sean
Good service but $50 for a valvoline cabin air filter that's only $20 online is INSANE!!!!!!!
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February 2024 by Abdul Moh STANIKZAI
A friendly caution:Whenever you want to change your vehicle oil in Valvoline Oil Change, please double check your vehicle's engine oil gage manually. The folks who work there putting less oil than the required limit. I realized that yesterday (01/13/2024). At the end of service, they show you the gage bar, to make sure you, the oil change service has been conducted properly. When they changed my vehicle oil, after that I saw a serviceman was playing with engine oil bar. He was trying to show that the bar is in required limit. After that suspicious activity I request for the double check, when we double checked the engine oil gage bar, it clearly indicates, that they were cheated, then they pour more oil to reach the required limit.I respectfully request the Valvoline Oil Change high level management to follow the issue, because it will damage badly their company's reputation. Thanks.
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February 2024 by Donquel West
Super long lines and slow
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January 2024 by Ирина Ларикова
My husband and I really enjoyed it. The team is great, the guys are friendly, they work quickly, professionally, and accurately.
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December 2023 by Dr.K Sh
I have been a customer to VIOC for years. I like them. Fast and usually good customer service. This branch is absolutely the worst I have ever been to. No customer service and the technician is rude to you. Stay away from this particular location at all cost.
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December 2023 by nathan goldstein
this place is good. here's the hook--the entire 15 minutes of them changing the oil is filled with the service guy running through a script to sell additional services. I have no reservations whatsoever about replying "no thank you," but it is just e n d l e s s. the service was super polite but that ceaseless pitch is just annoying af. not the guys' fault that work there, I get that it's their job, the script they have to follow, but seriously. the poor guy. 15 minutes of nonstop pitch. and you're captive in your car. nowhere to run. all the rest there seems ok.
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November 2023 by Ariana Speight
I don’t recommend this place at all. Unfortunately, I learned my lesson! On July 24, I got my oil change here because I wasn’t able to make it to my usual mechanic. I realized from the time I got this oil change to now, my car has been leaking. I got my car looked at by a reputable mechanic and we realized It is because they did not put the cap/screw on correctly and my car has been leaking oil. They also charged me $150 for an oil change which is outrageous! My mechanic only charges $80 for the same service and he does it correctly every time. I would not recommend this place because they seem like they’re in a rush to get you in and out, and really just want your money.Service: Oil change
