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August 2024 by sssandra_a
That Ali guy needs a chill pill?, mans is so rude and for what? Get a life sir?
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June 2024 by J
One of the lady is horrible. No customer service. Do not waste your time. Do not go to this place.
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June 2024 by heidi busby
Aweful place aweful experience with Ali! Tried to mail a package to my Airman in Kuwait and was unable to because of foot powder, deodrant and snacks… then I was told to “be careful”…worst experience I’ve ever had at a post office.
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April 2024 by Shizhan Yuan
I live in a apartment complex of Alexandria VA, USPS in my area cannot deliver my package to the front door of your apartment room, I have to go to the USPS office by myself to pick up my package. The other delivery companies like FedEx and UPS can provide door-to-door delivery. The service of USPS is worse than private delivery companies.
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March 2024 by Elina Chrisso
They don’t scan items on purpose so that way you don’t have any proof of drop off in case of lost/stolen/damaged item and you can’t claim their insurance (which is included in the price of the prepaid label). I scanned a box with prepaid label for priority mail at the Self-Service Kiosk, and dropped it in their after hours bin inside the post office. The customer already indicated that they received the item a week later but the tracking still says “USPS expects your item for mailing”. This means that they never scanned the item, nor when they picked it up, not even during delivery, and therefore I cannot receive my payment, not to mention I didn’t know what happened with this package for a week. If it wasn’t a nice customer they could say they never received the item and I would have no way to request payment from the customer, nor be able to file insurance claim for lost item from the post office. This happened so many times so it’s not one time mistake but purposeful fraudulent practice. Scanning at the self-service kiosk doesn’t count as proof that you dropped in the item, and obviously many people can’t come during their regular hours to drop it inside as the post office hours matches with most people work hours. Never use this post office if you care about the item you send. I never had this issue with the post office on Baylis Crossing, and this is where I will go in future even if it’s a longer trip to there.
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March 2024 by Ayda Gebregergish
Anna is amazing.
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February 2024 by Alicia P
This post office is usually busy, but Ms. Anandi is amazing! She is always so friendly and knowledgeable, makes the wait a little more tolerable.
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February 2024 by 안Dan
Extremely slow service and severely unmanned. I'd go to the Franconia Office if you needed to send packages. Wait lines here usually range from 15-45 minutes just to send a parcel.
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January 2024 by Andy Gillis
The USPS customer service agent did a great job being fast efficient and knowledgeable about USPS money orders and how to cash them.
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December 2023 by Farid Khan
Very friendly and professional staff.
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December 2023 by martimbe
I'm giving it three stars because on the one hand, my favorite agent there is a South Asian woman who is super friendly and even remembers to ask about my great niece. She is always extremely courteous and helpful. Definitely 5 stars. On the other hand, I have to agree with many other reviewers about Ali, the surly agent who clearly hates his job. Every time I'm in line I just pray I'll get her and not him. Definitely 0-1 star. But what prompts me to write tonight is that just today I received EIGHT pieces of mail, all with yellow "UNABLE TO FORWARD" stickers on them, along with the rest of my mail. So many questions: 1) How did I receive these pieces if they were pulled out of delivery for attempted forwarding? 2) Why were these pieces pulled out of delivery in the first place?? 3) Some pieces were postmarked three weeks ago. What put them back on the truck for delivery? I was so irritated I called. Thank goodness someone answered, but he had no idea what had happened. He asked me if I'd submitted a change of address. WHY would I do that when I still live here?!? And where exactly were they going to forward them to, if I never submitted a change of address??! He said sometimes mail just accidentally gets dumped in the wrong place for forwarding. OK, I can see one or two envelopes getting stuck with something else...but EIGHT pieces? SMH
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December 2023 by SaNaa
Visited for the first time Saturday morning and my experience with this post office was great Ali was very pleasant and helpful compared to my previous experiences with the post office in Stafford which was always unpleasant.
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December 2023 by Ronald Bjorkland
One dude works here. Don’t expect to get in and out quickly.
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October 2023 by TJ K.
By far, the most friendly and professional staff.
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August 2023 by Renold David
Great personnel and outstanding service. Keep up the good work.
