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February 2025 by Laxee Yadav
diffrent employee are different talking i was standing 1 hrs in queue when my turn came she said only appointment was taken for passport this wasnot fair
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February 2025 by Insightful One
Outstanding service provided by: Porsche, Lisa and Antonette.
Great service ladies!
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January 2025 by Christina Laughlin
Location is always busy and understaffed.
Note: 5 stars for Marcia Rouse who was a true professional. As the one person working on Saturday morning she was courteous to all postal customers and those with passport appointments.
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January 2025 by Emilie Reed
Our mail carrier is so inconsistent. We don’t get mail, nor is our mail picked up for days at a time. This has happened multiple times.
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January 2025 by Elizabeth Kanas
Rude manager. Rude people. Never answer the phone and horrid when you go in there. Unprofessional and who wants to see all their lotions and personals on display! Disgusting it was bad years ago but horrific now. If I could give them a ZERO I definitely would!
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December 2024 by Carolina Sarmiento N.
Al of them were very polite and worked fast. The problem is that they don't have enough personnel attending the big lines. The person processing the passport was very diligent. The post office clerk was very fast and polite to everyone despite the big line demanding different services.
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September 2024 by Joanne Weisbeck
If I could give zero stars I would! Worst PO I’ve ever been to. Rude, nasty worker. I only go there when I have to for picking up a package. I always leave there very frustrated. I don’t know why this person is allowed to be in contact with customers, or even work at all. If it was any other place of employment he would have been fired immediately
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July 2024 by Angela Cook
Great service
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June 2024 by Eric Meeder
Clerk 06 restored my faith in postal workers today. Phenomenal passport services provided. I was in and out in 15 minutes with 3 applications headed to the State Dept.
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April 2024 by Gabby Navia
So hard to get a hold of someone through the phone
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April 2024 by Cory Gomez (Zoothar)
I am waiting on an important government document to be mailed. The usps email notification said it was out for delivery 4/15 (with image verification). When I checked my mailbox it wasn't there when I filed a claim for usps to look into it this branch immediately called me and told me they delivered it and it's my fault if I dont see it. So what I am gathering is they didn't bother to check which mailbox they put it in which is extremely frustrating that instead of taking responsibility or reporting the mail lost they double down and blame it on me. Who is running this place?
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March 2024 by Jerrica Louissaint
Me and another lady and line had to loudly commend Porsche and her other staff for their exemplary service. The ability to multitask efficiently and effectively to cut down the wait time is phenomenal. I always bypass Fort Belvoir post office to come to this location. Because I know my needs will be taken care of. What an amazing reflection of their postmaster! Most be some updated training, or skills they self possess. WE LOVE IT!! Don’t lose that team! Great job hiring manager?????
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March 2024 by Abent
Amazing customer service! Sade was super nice lady very friendly, helpful, professional.
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March 2024 by Sterling Marchand
Made four appointments for new passports for kids and two separate appointments for renewals. Marcia got us all in the span of about 30 minutes! She was very efficient, kind, and professional! Made the whole experience wonderful. Thank you!
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February 2024 by Doug Rivas
Helpful and friendly staff.
