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December 2023 by Erich Kottke
Very disappointed with the lack of customer service, account management and attention to detail.A simple withdrawal transaction request should not take more than 40 mins. Very frustrated with the lack of communication and training at this branch.
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May 2023 by Emm Talarico
They practice different policies everytime I come in here. It's only this branch I go to any other branch and face no barriers, one month they don't accept money orders, next month they don't offer account to account transfers. Every other trust branch handles these transactions without issue. I think they just don't want to help me because of who I am. I am constantly disrespected and misgendered. I only come here to pay my rent as my landlord chose this place to bank. It's horribly ran.
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May 2023 by Karina Vega-Villa
Truist helped us with our mortgage and we liked the experience so much we opened a checking account when we moved to Virginia. Anytime I visit this branch, everyone is very helpful and eager to help.
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February 2023 by Josephine T
Ill-trained staff. Slow service. Late to appointment.
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February 2023 by Revo Vision
Poorly run. The banker was late for our appointment to begin with. Non-apologetic. I went to another banker who can’t find their checking accounts. Took 20 min to find the checking account I found on their website. Unfamiliar with account terms and can’t print terms and conditions for me. Doesn’t know if there’s a fee for direct deposit or transfers. Told me to go online to read it. Waste of my time. They need to hire and train the right people. Both bankers today are unprofessional.
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October 2022 by K Johnson
It was pretty bad. I was running atypical errands, which took me here, as opposed to my usual branch. The staff interaction was so bad, I started looking around for a branch business card, like WHERE AM I?? There weren't any. I asked the teller for a card, she just told me it was "Franconia Rd." I pulled out my phone and Googled. AWFUL reviews. That tracks. I wish I had checked the reviews BEFORE walking in. I came in to expand my Truist services with a new account. The questions they asked behind the counter were condescending, seemingly in attempt to screen me out and find some ineligibility. I had to insist on sitting down with someone to discuss the change. There were several folks also waiting for customer service. There was no signin/wait list. No time estimate. I instantly knew I would NOT be opening an account at that branch. The experience was awful enough I'm now reconsidering the account all together.
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August 2022 by Mx Johnson
It was pretty bad. I was running atypical errands, which took me here, as opposed to my usual branch. The staff interaction was so bad, I started looking around for a branch business card, like WHERE AM I?? There weren't any. I asked the teller for a card, she just told me it was "Franconia Rd." I pulled out my phone and Googled. AWFUL reviews. That tracks. I wish I had checked the reviews BEFORE walking in. I came in to expand my Truist services with a new account. The questions they asked behind the counter were condescending, seemingly in attempt to screen me out and find some ineligibility. I had to insist on sitting down with someone to discuss the change. There were several folks also waiting for customer service. There was no signin/wait list. No time estimate. I instantly knew I would NOT be opening an account at that branch. The experience was awful enough I'm now reconsidering the account all together.
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June 2022 by Erin Williams
There is always one person working at the counter and one person working the drive thru. The line inside the bank is always backed up to the door. You’d think for the number of customers they get daily that there would be more employees working. I’ve never been to a bank where I’ve had to wait 15 minutes or more just to make a deposit.
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May 2022 by T T
The merger made the experience very bad. This branch is terrible. By the way, some of the employees are nice.
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March 2021 by mike ggg
SunTrust is absolutely abysmal. They gave us the runaround and getting our PPP loan, and then, as the truth comes out weeks later, they were processing them for much larger corporations that they were going to make more money on. We actually needed the money, but those corporations did not. Shame on SunTrust
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March 2021 by Jacquelinne Medrano
They don’t want to make my deposit, if I go 30 minutes before they close. The people in this back are lazy .
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August 2019 by Helen Michie
Melaku Efriem Branch Manager of the Rose Hill SunTrust Bank was very helpful to me when I needed to order new checks for our account in early June 2019.
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June 2019 by Jay Shields
Suntrust is horrible. Customer service, the bank itself, the people. Y'all need to hire new people and get some new staff on deck cuz this has been going on for years
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January 2019 by B kaminski
My check card was hack on December 8, 2018, I went to SunTrust on Richmond Hwy the Steffon Cumberbatch said he was closing my card and I would be receiving a New Card with 7-10 days. On December 24, 2018, I went to SunTrust in Kingstowne the gentleman there told me the card was shipped to give it a few more days.
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December 2018 by Adrian Kanyek
Worst bank ever today is my day off and had my check deposite and I expected it to be in my bank immediately but now I expected it tom. What a day for my day off only to start shopping. Avoid this bank. Read all of the google reviews. One of the worst bank branch in here. Time to move Burke and Herbert bank. Goodbye Suntrust.
