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June 2024 by Gary K
The store staff were very helpful when I was in process of recycling my old, non-functioning printer and obsolete ink cartridges. They really listened to my needs, and I was happy to purchase a new printer from that store.
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June 2024 by Domeca Henderson
Bryant and Sam displayed amazing customer service. I came in last minute to ship a package for Amazon and they provided great service.
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April 2024 by Ryan B
I had a great experience at the copy and print center. Both employees were extremely helpful and speedy, helping with my printing, packing and shipping.
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February 2024 by Eric ..
Staff has no concept of urgency, multitasking or customers first. Stood in line forever while "customer service" and the one cashier on duty slow-walked tasks until I abandoned my purchases and left. See ya, wouldn't wanna be ya.
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February 2024 by Peter (Old Navy Guy)
Great Amazon return drop
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January 2024 by Mr. Al
I checked their website for pricing and product availability for this Staples location beforehand. I was frustrated to discover their in-store pricing was up to 4x more expensive than their online prices for identical items. I selected this store address and in-store pickup options. This did not change their online prices to match the store. I showed this to the cashier on my smartphone. At first, he was resistant to price matching. He asked me "Are these identical items?" He had me zoom in further on the product details so he could confirm. Next, we needed to wait for his manager to come over and apply the price match override. He had me repeat the confirmation on my phone with the manager before proceeding with the price match. This redundancy and lack of trust in his employees is a waste of time. The manager didn't say much and got it done. They are very familiar with their in-store pricing being significantly more expensive than their website. Price matching should be a faster, smoother process. This took more of everyone's time than it should have. Thankfully there was nobody behind me in line and their inventory was correct.
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December 2023 by Nate Malatesta
Ordered return labels online with 48 hr processing time. After 48 hrs the store called to tell me they did not have the labels to process the order and asked if I could wait an additional 4 days.I asked if any other staples could process it today and they told me probably not because it is so late. They would not call another store to coordinate. They just told me to take a refund and try to book online through another store. I asked if the other stores could end up waiting until the time of fulfillment to inform me they are unable. I was told that unfortunately this is the way they do business.I would not order anything from their print centers as there is no guarantee they will fulfill any order by the time promised. Hopefully this helps anyone else from experiencing the same problem.
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December 2023 by Mayoncé
Older guy who runs the copy center (may run other areas) provides horrible customer service. Main lady was nice but there was no concept of assisting the customer. They were talking about something while I was just waiting there for my pickup - I couldn't believe the plain dismissal of a customer. If I didn't say "excuse me" to the people just blank staring at me I would've never gotten my poster. Couldn't believe it
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August 2023 by Kristie Cook
Bryantt, the store manager, was a huge assist with completing one of my online print orders.
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July 2023 by Roland Rollinger
It’s hit or miss depending what you need.Do not go here for cables. They have a small selection and everything is overpriced. DisplayPort cable $40+ it’s absolutely ridiculous, they’re $10 on Amazon with same day delivery.
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July 2023 by Son Wells
Worst customer ever service at the copier, fax center by the 2 reps working the desk. 10/12@6:25pm, I kept getting error messenges while attempting to use the fax machine. When I ask the reps about what could be causing the failure since I was using the correct fax number, they both gave me a blank look and said they were not familiar with using the fax machine.
One of them told me there was an operation guide on the side of the machine I could use.
They were no help, and i just waited $14 on a non working fax machine.
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April 2023 by Enigma Nyota
Even after requesting assistance with a simple Happy Return transaction from a cashier with no customers, I was directed to wait on staff in the copy & print section with a long line. The young man called staff to assist a lady so I'm not sure why the same couldn't have been done in my case. In busier areas, it makes more sense to provide additional staff to assist customers.
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March 2023 by Regina Hogan
The worst! The store is supposed to open at 9am. At 930 there was a line of people waiting outside. Employees finally start coming in at 945 and they still asked us to keep waiting outside until they were ready to open, which was another 10 minutes. I had one picture to print, was told it would 8 hours smh. Customer service was horrible. They didn't have the cash register open.
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March 2023 by Anthony Kay
9:12am and the store still isn't open. I don't like to leave bad reviews but I really needed to print something quick this morning for my business and can't count on you guys
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February 2023 by Frank Corley
This place is a mess. Empty, disorganized shelves, dirty carpet. Looks more like a going out of business mom and pop store than a big box chain store.
