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February 2024 by Ryan Smith holeman
Soon as I walked in this location it smelled bad like marijuana I don’t know if employees are under the influence while working if that’s the case very unprofessional I didn’t even buy anything because of that matter Devon didn’t even help where’s the rest of the staff TERRIBLE don’t come here
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January 2024 by Golum D
I wanted to exchange my T-Mobile 5G Gateway for a new one but they said I couldn't because I did not have the receipt from when I originally purchased it about 2 years ago. Upon entering another T-Mobile store, I was told that they should have been able to exchange the Gateway with no problems.
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December 2023 by Lana Port
Jeyson the store manager was fantastic! We came in looking to get a phone and add a line for our daughter for Christmas and he was so helpful and knowledgeable about the devices, promos and best options for us. We ended up getting a phone, new line and after asking about Apple Watches, 2 of those for ourselves. I highly recommend this location for anyone who appreciates great customer service and support. We will be back for any of our future T-Mobile needs!
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December 2023 by Randehl Quijote
The t-mobile in 6459 old Beulah Alexandria Mr Devon & Miss Jasmine Gave me 10 Star Service..They handle my situation professionally.
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December 2023 by Mike D
I was in need of service and had no problem getting everything I was looking for in a plan. The associate Devon was more than helpful, he was a lifesaver! Thank you so much
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November 2023 by Guy Thompson
This not a repair store. Employees are very helpful.
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September 2023 by Tarteel Mekki
there were only 2 customer service representatives here when I came in & I had to wait over 20 minutes for something that should take a total of 5 minutes. They need to hire more people
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December 2022 by Abu-Hassan Koroma (Abu)
De’Lante and Adam were both very nice people. Pleasure to work with them now and in the future!
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December 2022 by Jason Czar ii
I was in this store today with my son and his grandmother. Both of the employees were 5 stars for customer service and knowledge. I read the reviews prior to posting this one and I really don't understand why people have had a bad experience. There are no details, just "it was bad", "didn't know anything". I am willing to bet that these people were trying to get something for free. Do NOT let the reviews steer you away from this TMobile location. They will take care of you to the best of their ability. At the end of the day, they can only offer you what TMobile has provided to them. I asked them to review my plan because TMobile is currently running deals. They explained my current plan vs. what promotions are being offered. I told them what I was looking for and they gave me the best deal they could. That is the way commerce works. These one star reviews are absurd with the lack detail in the comments. I will gladly be going back to this store if needed and recommending it to all my friends and colleagues. Keep up the good work!
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December 2022 by ahassan koroma
De’Lante and Adam were both very nice people. Pleasure to work with them now and in the future!
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November 2022 by Charlotte Pharris
Associate was rude, would not return to this location
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November 2022 by yilekal wolde
Adam was helpful and awesome
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November 2022 by Tifara Davis
Adam was great! Very knowledgeable and personable. My mom and I walked out of there happily with our new phones and our new (and more affordable) service plan (we’re old Sprint customers). Thanks a lot! ?
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August 2022 by Laith Alobayee
As a long time customer I am proud customer of T-Mobile. I was in the store this past week, I was asking some products from this store. The greatest helper was the assistant Manager Adam. He was great help and was able to answer all my questions about 5G home internet and the new iPhone. I am impressed my his great knowledge I will come back again here and buy an iPhone in the future. I also had some billing issues he was able to assist me with that too. Thanks to him with only one trip I got everything done.
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December 2021 by Abdul S Sahil
Very helpful and professional
