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November 2023 by Mr. James Carter
The prices are too high for everything. And I am not a fan that you guys made it more challenging to buy your products. Why did you leave Klarna? Many people in the Alexandria community does not want to or qualify for Citizen Pay. Please make it possible at least to make all payments online. That way, your consumers will have more options to pay. Besides the extremely steep prices, the staff is amazing. They are the only reason why I go to your store. They are very hard working, they work well together. Their communication is flawless, and there focus is more so building a relationship rather than an one off transaction. That is really good for business and the community. Thank you for all (except for the pricing and payment options) that you do.
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November 2023 by Katherine Rutkowski
Very generous and thoughtful customer service and repair crews at this store. As an older woman, I've grown accustomed to being patronized or ignored in shops; but NOT here - everyone attended to my bike's minor needs the minute I stepped in the door yesterday. It validates all earlier interactions there; and was a factor in choosing my bike. I feel safer knowing it is in capable hands
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November 2023 by carolyn Francis
I just had my Specialized E-bike given a new chain, cassette and cleaned. Kevin did a fabulous job. It seemed to run better than when I bought it. That was three years ago and has 5300 miles on it. Thanks to everyone there who are always very good and very helpful. I appreciate it. I have gone there for over 22 years and they are still the best in at the area.
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November 2023 by Prince O
I highly recommend Trek Bikes Alexandria North. They diagnosed my bike within seconds of walking in, paid attention to detail, went above and beyond in restoring it to prime condition and in time. Customer service was also top-notch, friendly environment, they are true bike experts, everyone should go here.
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November 2023 by letitia nielsen
Fantastic shop!!!! Great job on cleaning and inspecting my bike. They also went out of their way to help me out on an issue I had. Absolutely superb staff!!!!!!
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November 2023 by Andrew Shelby
I had been struggling to mount a new tubeless tire but they got me fixed up within a minute of arrival to the shop. Excellent service crew.
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September 2023 by A Wellington
I had a great experience buying my Vale Go electric bike. Jeff was very patient and knowledgeable about what I needed. Oliver and Jeff even put together the ramp I needed for my bike - I was so grateful! I love my bike and can’t wait for my new adventures!
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September 2023 by Cindy A
Updated review: I still miss the independent bike shop, but Trek Alex North have redeemed themselves. They refitted the bike and made adjustments that reduced the likelihood I will need the new stem. Most of the problems identified below were due to lack of explanation or miscommunication.I bought a Domane+ SLR6 in January; I love the bike. I needed a shorter stem, though, because the reach was too long. There were only two 70mm stems in the US, according to the store's inventory. Not only did they try to up-sell me on a carbon stem, but then they didn't even place the order for the Bontrager stem I paid for until I called about it FIVE days later. Oh, and the salesman told me, I could just move the saddle forward (in other words, I should fit the bike rather than the bike fitting me.) This after the original salesman fitted the bike to me.
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September 2023 by Carlos Josue
Awesome shop and great people! I was well informed on what bike best suited me for the type of rider I am. I was offered the bike that I needed and not a bike they wanted to sell me for profit or selling me the most expensive bike. I am very glad to have gone to this shop. Bike service is fenomenal.
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September 2023 by Robin Olson
Easy low pressure interaction with salesman . Helped me pick out needed accessories . Fast service , my bike was ready to the next day .
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August 2023 by Steven T.
I have been a long time customer of this store. Recently I had an inquiry about a recently purchased product. Heider was the associate. He was very professional with addressing my concern. He was completely professional and represented the store and the brand very well. This was one of the best customer service I have ever experienced.
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August 2023 by Adam Swetlow
Service and sales staff are knowledgable and helpful. Dre and Julio in service have a high degree of attention to detail and perform top notch service on my road and mtb’s. Oliver is very passionate about the brand and he’s a wealth of knowledge.
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August 2023 by Julia Tomiak
Staff is friendly, helpful, knowledgeable. Nice stock of bikes and gear in the store. Good location with parking on street or along the side of the building. Plan to use them a lot.
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July 2023 by Bradley Morgan
Incredible service! My Emonda developed an annoying creaking noise that was driving me crazy, but Sam and another gentleman (don't know his name, but he's tall :) ) were able to identify and fix the issue quickly. Took Emonda for a short ride the same evening, and just could not be happier! thank you.
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July 2023 by Scott Riley
Great selection of bikes and sizes. Staff member who helped me out was great. Able to do a test ride and loved the Domane SL 5 so much that I ended up buying it! Bike is great and I feel like Trek will be responsive to any future requests/issues.
